LiveAboard.com Reviews 981

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional staff and service provided. Customers consistently praise the helpfulness, professionalism, and dedication of the crew and staff, who go above and beyond to ensure comfort and enjoyment during trips. The booking process is often described as easy, straightforward, and efficient, with many appreciating the prompt and thorough communication from customer service. Reviewers also commend the company for making holiday planning simple, providing all necessary information, and ensuring a smooth, stress-free experience from start to finish. However, some customers also noted issues with customer service, mentioning slow responses, conflicting information from different agents, or a lack of support for rebooking cancelled trips. A few other people also felt that the website's booking comparison process was cumbersome and that the company's advertising of berth availability was misleading.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the crew's attentiveness and willingness... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and... See more

Holidays

People report positive experiences with holidays, often describing them as fantastic, dream vacations, and... See more

Customer service

Customers had positive experiences with customer service, often describing the support as very helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The work of the LiveAboard.com staff when trying to find us a good short-notice diving holiday was exceptional. They were very, very helpful and patient The trip we ended up on, Red Sea Explorer... See more

Company replied

Rated 5 out of 5 stars

Liveaboard.com starts with a well designed website that makes choosing your destination and boat easy! The follow up emails and communications are complete and clear. They think of and send everythi... See more

Company replied

Rated 5 out of 5 stars

First time at the great and beautiful Amazonas. I will go back. The experience of being with all the amazing activities, from visitin the jungle, swiming in the fresh eaters, discovering rare birds,... See more

Company replied

Rated 5 out of 5 stars

Booking was easy. The company was very helpful and generous in rebooking a trip that a year earlier was cancelled during trip because of tropical depression. The crew made ever effort on bot... See more

Company replied


Company details

  1. Cruise agency

Written by the company

LiveAboard.com is the easiest place online to book your liveaboard diving cruises, adventure cruises and river cruises.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

981 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

My go-to reference for scuba diving liveaboards

Liveaboard.com is my go-to reference whenever I want to book a scuba diving liveaboard. So far, I’ve done four trips through them and I’ve never been disappointed. For any need, the service provided is prompt and efficient; the website is well structured and allows me, in just a few minutes, to find the liveaboard that best suits me, anywhere in the world.

29 December 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Lorenzo,

Thank you very much for your fantastic review.

It is so nice to hear that you are satisfied with our services, it is always a pleasure assisting you with your bookings.

We are looking forward to welcoming you again soon at Liveaboard.com!

Rated 5 out of 5 stars

They made all the process easy.

They made all the process easy.

All the team is very kind and helpfull and they make your life easier in every single step. I will contact them again if I do another leveaboard. For sure.

10 October 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Borja,

Thank you very much for your fantastic review.

It is so nice to hear that you are satisfied with our services, it has been an absolute pleasure assisting you with your liveaboard trip.

We hope to welcome you again soon at Liveaboard.com!

Rated 5 out of 5 stars

all arrangements made flawless

all arrangements made flawless! used Livaboard for three times already and will be again! thanks for a good work !

1 January 2026
Unprompted review
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Reply from LiveAboard.com

Dear Normunds,

Thank you very much for your lovely review.

It is always a pleasure assisting you with your booking, we are happy to hear that you were well looked after by our customer service team.

Looking forward to welcoming you again soon at Liveaboard.com!

Rated 5 out of 5 stars

BLACKBEARDS FOR LIFE

I went on two Blackbeard trips in 2025, I was blown away. The crews on each vessel are incredible. YOu are family, you are in good hands. They are professional and fun and exciting. From all woks of life, you will never be bored. The dive sites are incredible, the food is wonderful! I cannot recommend this trip enough, you will not be disappointed. CHEERS TO BLACKBEARD CREWS!

12 December 2025
Unprompted review
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Reply from LiveAboard.com

Dear JD,

Thank you very much for your wonderful review.

We are happy to hear that you had a great time onboard the Blackbeards vessels and that the crew took good care of you.

We are looking forward to welcoming you again soon for your next liveaboard adventure!

The Liveaboard.com Team!

Rated 5 out of 5 stars

Fourth Booking and counting...............

Fourth booking with Liveaboard.com and will be back for more.
Easy website and great communication. Easy company to deal with and you get exactly what you expect from the booking and customer service.

20 December 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Campbell,

Thank you very much for your fabulous review.

We are happy to hear that you are satisfied with our services, it is always a pleasure assisting you.

We are looking forward to seeing you again soon for your next liveaboard adventure!

Rated 5 out of 5 stars

Great company - excellent communication

Booked our recent liveaboard holiday through this company. Really great experience, great communication and fast responses to questions and queries. Would highly recommend.

22 December 2025
Unprompted review
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Reply from LiveAboard.com

Dear Tracy,

Thank you very much for your great review.

We are pleased to hear that you were satisfied with our services and hope that you had the most wonderful time on your trip.

The Liveaboard.com Team

Rated 5 out of 5 stars

Blue force one.....top class liveaboard

The boat is really nice and furnished to a high standard. The food was amazing and plentiful with Chef cooking eggs to your choosing every morning and pasta at lunchtime. There was a wide choice to suit everyone.
The crew couldn't do enough for us and helped to ensure we had a really enjoyable stay.
The dive director and guides were really knowledgeable and helpful. They did their best to ensure we got to see as much wildlife as possible.
A fantastic week of diving, eating and socialising.... really enjoyed it.

20 December 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Steve,

Thank you very much for your wonderful review.

We are happy to hear that you had a great time on your liveaboard trip and that the crew took good care of you.

We hope to see you again soon at Liveaboard.com!

Rated 5 out of 5 stars

Extremely straight forward booking…

Extremely straight forward booking service with quick replies to any questions. Have used multiple times and always recommend to others

20 December 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Sam,

Thank you very much for your wonderful review.

It is always a pleasure assisting you with your bookings, we hope to see you again soon for your next liveaboard adventure.

The Liveaboard.com Team

Rated 5 out of 5 stars

My experience with LiveAboard has always been pleasant and professional.

My experience with LiveAboard has always been excellent. I have booked two liveaboards with them and am in the process of booking again. If you are returning customer, they offer a small discount. They are very thorough and make sure that you have everything prepared/completed before you depart. Sometimes, the liveaboards require special health reports, etc that they helped us prepare. I have called them a few times and the staff has always been very pleasant and helpful. I would highly recommend this company.

11 March 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Lance,

Thank you very much for your wonderful review.

We are pleased to hear that you are happy with our services and that the team took good care of you.

We are looking forward to seeing you again soon at Liveaboard.com!

Rated 5 out of 5 stars

Very professional service

Very professional service, reply very quickly, easy to book website, contact always about all information required for travelling abroad and all the needed travel document, and about the medical issues in the country. many liveaboard destinations all over the word. very helpfull, when you need to contact by phone. i booked several times, and i am always very satisfied. just to suggest to all travellers.

15 December 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Barbara,

Thank you very much for your wonderful review.

It has been a pleasure assisting you with your booking and we hope that you had the most fantastic time on your trip.

See you again soon at Liveaboard.com!

Rated 5 out of 5 stars

Perfect experience!

Perfect experience!

5 December 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Maria,

Thank you for your great review.

It has been a pleasure assisting you with your booking, we hope that you had the most wonderful time on your trip.

The Liveaboard.com Team

Rated 5 out of 5 stars

Efficient booking with trustworthy agency

Very kind, efficient help with the booking process. I feel always safe in organizing my trips with them.

6 December 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear T R,

Thank you very much for your kind review.

We are happy to hear that your booking process was easy and that the team took good care of you.

We hope to see you again soon for your next liveaboard adventure.

The Liveaboard.com Team

Rated 5 out of 5 stars

Second week on Princess Sara -Maldives.

Second week on Princess Sara -Maldives.
A huge thank you to Mattel, Masai, Shakko and Baichu the dive guides. Fantastic and knowledgable. The other staff very good service. The diving was incredible but I did rain, a lot, we were getting wet anyway. Great trip.

22 November 2025
Unprompted review
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Reply from LiveAboard.com

Dear Melissa,

Thank you very much for your fabulous review.

We are so glad to hear that you had a wonderful time aboard Sachika and that the crew took good care of you.

We hope to see you again soon for your next liveaboard adventure.

The Liveaboard.com Team

Rated 5 out of 5 stars

Easy to book and everything when as…

Easy to book and everything when as expected

25 November 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Richard,

Thank you very much for your amazing review.

We are glad to hear that everything went well with your booking and hope that you had a fabulous time on your trip.

The Liveaboard.com Team

Rated 5 out of 5 stars

Galapagos experience

I booked a trip to the Galapagos through Liveaboard and they communicated promptly on any queries. It was an efficient process. The agents responded within 24 hours and all the links worked as they should. The platform is easy to use to search for the sailing dates that work for your itinerary. I will definitely use the site again.

3 December 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear MW,

Thank you very much for your fabulous review.

We are happy to hear that you were satisfied with our services, it has been a pleasure assisting you.

We hope to see you again soon at Liveaboard.com!

Rated 5 out of 5 stars

So easy to use. JFDI

Used them three times now. Pretty seamless experience. Recommended

1 December 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear James,

Thank you very much for your fantastic review.

It is always a pleasure assisting you.

We are looking forward to seeing you again soon for your next liveaboard aventure!

The Liveaboard.com Team

Rated 5 out of 5 stars

Liveaboard shows plenty of assets for…

Liveaboard shows plenty of assets for all divers who desire to plan successfully diving cruises abroad, a dive cruise line very useful and helpful.

Their customer support is fully dedicated, entirely devoted to provide you a skilled assistance to each diver who is willing to practice his passion in the best way.

You’ll find beyond their work towards their customers, their ability of being really customer-oriented.

I highly recommend this wonderful dive travel company.

4 December 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Marc,

Thank you very much for your fabulous review.

We are delighted to hear that you are satisfied with our services, it is always a pleasure assisting you!

We are looking forward to seeing you again soon for your next liveaboard adventure.

Rated 5 out of 5 stars

Wondefull divetrip !

. We’ve had a wonderful trip in Thailand with the best crew you can imagine They spoiled us the whole week and the dive masters really looked how to dive with us. We like to dive easily and make photos and that’s what they gave us. We were surprised how good the coral was and how much fish there is in the national park. So we recommend this trip for sure.

14 November 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Frank,

Thank you for your amazing review.

We are happy to hear that you had a great time on your liveaboard trip in Thailand and that the crew took good care of you.

We hope to see you again soon at Liveaboard.com!

Rated 5 out of 5 stars

AMBA

AMBA: Great diving trip with excellent value for money 😊
The trip on the Amba was accompanied by us and is currently being accompanied personally by the owner and manager, Stefan, which results in a rare level of service orientation and a "family atmosphere".
Stefan (a trained chef) and his head chef Max (trained by Schubeck) give their all in the kitchen! From fresh sourdough bread to great desserts and fantastic curries, there is something for everyone.
Even though the Amba is no longer brand new, you can immediately see that someone is constantly making sure that everything is in good working order and that everything really works – down to the smallest detail:
Not only are there Euro plug sockets for charging the many Tamagotchis, but there is also top-quality drinking water from the tap, a selection of coffee and tea 24/7, really hot water with plenty of pressure in the shower, a well-stocked on-board bar and a small on-board shop in case anything is missing from the equipment. The boat is very well equipped, the cabins are tastefully furnished and very spacious, and the entire layout of the decks and rooms is very well thought out.
We were impressed by the dedication shown by Stefan and his team when it turned out that our Dohni had a leak and water was getting in. Not only was everything constantly checked and weighed up (safety really is "first") to ensure the safety of our trip and our dives, but we were also kept informed and involved in everything.
When the Dohni was no longer operational on the penultimate day, Stefan's team even provided a replacement Dohni just for the last dive – this is what true service orientation looks like, something you would probably hardly find on other dive boats.
The crew and dive guides were also super friendly, competent and simply nice people at all times, who you enjoy being on a boat with.
Unfortunately, in our case, visibility and currents were not ideal, but that's just nature and not something the organiser can control. However, when everything else on board is perfect, the "stupid outgoing current", which means the sharks simply don't feel like showing up, only matters half as much.

4 November 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Matthias,

Thank you very much for your fantastic review.

We are so pleased to hear that you had a great time onboard Amba.

We will share your positive feedback with the boat and are looking forward to seeing you again soon at Liveaboard.com!

Rated 3 out of 5 stars

The prices listed on the website are not up to date and the answers are very vague and slow

The price listed on the website is not the same as the price I was ultimately charged! The website promises a 25% discount, but in reality, it's only 20%. Some cabins are no longer available, despite the information listed on the website. I sent several emails, but I never received a response. I am a loyal customer and have always been very satisfied with Liveaboard until now, but I regret to see that the quality of service has declined. I also asked a question about the situation regarding the typhoon that hit Cebu in the Philippines: the response I received was a kind of automatic reply, with no consideration for the typhoon and the actual situation.

23 November 2025
Unprompted review

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