LiveAboard.com Reviews 981

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional staff and service provided. Customers consistently praise the helpfulness, professionalism, and dedication of the crew and staff, who go above and beyond to ensure comfort and enjoyment during trips. The booking process is often described as easy, straightforward, and efficient, with many appreciating the prompt and thorough communication from customer service. Reviewers also commend the company for making holiday planning simple, providing all necessary information, and ensuring a smooth, stress-free experience from start to finish. However, some customers also noted issues with customer service, mentioning slow responses, conflicting information from different agents, or a lack of support for rebooking cancelled trips. A few other people also felt that the website's booking comparison process was cumbersome and that the company's advertising of berth availability was misleading.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the crew's attentiveness and willingness... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and... See more

Holidays

People report positive experiences with holidays, often describing them as fantastic, dream vacations, and... See more

Customer service

Customers had positive experiences with customer service, often describing the support as very helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The work of the LiveAboard.com staff when trying to find us a good short-notice diving holiday was exceptional. They were very, very helpful and patient The trip we ended up on, Red Sea Explorer... See more

Company replied

Rated 5 out of 5 stars

Liveaboard.com starts with a well designed website that makes choosing your destination and boat easy! The follow up emails and communications are complete and clear. They think of and send everythi... See more

Company replied

Rated 5 out of 5 stars

First time at the great and beautiful Amazonas. I will go back. The experience of being with all the amazing activities, from visitin the jungle, swiming in the fresh eaters, discovering rare birds,... See more

Company replied

Rated 5 out of 5 stars

Booking was easy. The company was very helpful and generous in rebooking a trip that a year earlier was cancelled during trip because of tropical depression. The crew made ever effort on bot... See more

Company replied


Company details

  1. Cruise agency

Written by the company

LiveAboard.com is the easiest place online to book your liveaboard diving cruises, adventure cruises and river cruises.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

981 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great experience booking with…

Had a great experience booking with liveaboard.com had good communication and fast responses and my liveaboard was top notch! Went on the Red Sea Aggressor V and would definitely recommend it!

18 October 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Chelle,

Thank you very much for your fantastic review.

We are pleased to hear that you had a great time onboard the Red Sea Aggressor V.

We are looking forward to seeing you again soon at Liveaboard.com!

Rated 5 out of 5 stars

Liveaboard was prompt and efficient…

Liveaboard was prompt and efficient with our whole booking process. We are divers and we continue to use liveaboard
To plan all our trips.

5 November 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Sarah,

Thank you very much for your fabulous review.

It has been an absolute pleasure assisting you with your booking.

See you again soon at Liveaboard.com!

Rated 5 out of 5 stars

First time at the great and beautiful…

First time at the great and beautiful Amazonas.
I will go back. The experience of being with all the amazing activities, from visitin the jungle, swiming in the fresh eaters, discovering rare birds, listening the sounds of huge trees, monkeys and kingfisher, parrots, also reading the el chullachaqui and el tunche fantastique legends. That huge territory peaceful and amazing brings best experience. If you like nature, you must live in this boat, good dreams good food, good shower, and the great crew, excelent trip . All the way from Lima to Iquitos, you feel then how Peruvian people loves to wotk for and with you.

9 November 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Merce,

Thank you very much for your wonderful review.

We are happy to hear that you had a great time on your cruise through the Amazonas.

We hope to assist you again soon at Liveaboard.com!

Rated 5 out of 5 stars

Good experience

The booking experience was easy, the staff was responsive and did all the necessary follow up in a timely way. I recommend.

13 November 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Celine,

Thank you very much for your lovely review.

We are happy to hear that everything went well with your booking and that you are satisfied with our services.

We hope to see you again soon at Liveaboard.com!

Rated 1 out of 5 stars

After the payment there was no further…

After the payment there was no further response from this website, no further service available, so we suspected this website was a scam

14 November 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Wolf,

Thank you for your review.

We sincerely apologise for the delays in the processing of your booking.

We are experiencing a very high volume of mail traffic at the moment which has resulted in longer response times as we usually aim for. Our agents are taking care of your booking and will get back to you at the very soonest.

The Liveaboard.com Team

Rated 5 out of 5 stars

Definitely recommended!

Absolutely trustworthy and recommended, great choice of liveaboards and very friendly and lovely staff available to respond to every question.

4 November 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Federica,

Thank you very much for your fabulous review.

We are pleased to hear that you were satisfied with our services and hope to see you again very soon for your next liveaboard adventure.

The Liveaboard.com Team!

Rated 5 out of 5 stars

Easy and convenient

Second time with Liveabord.com and there is no reason to not reserve with them.
Easy and convenient with no extra costs.
Everything is clear from the first moment.
Their team is very supportive and responsive. I felt free to ask questions and request for supports.

1 November 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Domenico,

Thank you very much for your fabulous review.

We are pleased to hear that you were happy with our services.

We hope to see you again soon at Liveaboard.com!

Rated 5 out of 5 stars

Best experience …

It is the second time with lifeaboard and I am totally satisfied with
1. dive master - they took so much care about safety, briefings, explanations under water and above and to give us the best dive experiences
2. the crew - always very friendly and helpful
3. the food - delicious and so much. I liked that it was mostly local food and always freshly cooked
4. cleaning - they cleaned the cabine I think 3x per day
5. formula of 3,5 days - we did 10 dives - intense and fantastic and very relaxing. Diving - eating - relaxing and this the whole day . Lovely
6. organization - upfront always in contact with me. I am very grateful and impressed
7. boat - great better than it was in my last trip.
8. price - quality was perfect

So to summarize- I was with my 17 year old daughter and I will certainly do it again
Thx to Yousef and his team

26 October 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Guest,

Thank you very much for your fabulous review.

We are pleased to hear that you had such a fantastic time on board and that everything went well with your booking.

We hope to see you again very soon at Liveaboard.com!

Rated 5 out of 5 stars

Professional site to help you book your…

Professional site to help you book your next diving trip! Helpful staff that help you with all your questions. Quick respons!

7 October 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Annelinn,

Thank you very much for your fantastic review.

We are pleased to hear that the team took good care of you and hope that you had the best time on your trip.

Looking forward to seeing you again soon at Liveaboard.com!

Rated 5 out of 5 stars

Excellent experience

Excellent experience, professional with good communication skills !

15 October 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Mark,

Thank you for your great review.

We are happy to hear that you had a good experience with your booking and hope to see you again soon at Liveaboard.com!

Rated 5 out of 5 stars

Great website to compare all liveaboards

Great company with an excellent customer service. The website is easy to use and provides the opportunity to compare all the liveaboards at chosen destination. Easy to book and very responsive team if you have any concerns or questions.

6 October 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Elena,

Thank you very much for your fantastic review.

We are pleased to hear that your booking process went smoothly and that the team took good care of you.

We hope to see you again soon at Liveaboard.com!

Rated 5 out of 5 stars

Seatopia was really fantopia!!!

Seatopia was really fantopia!!!! Excellent value for money. Everything what is required was available: perfect food, excellent crew, new boat, cabin with private showers, all new equipment. We really enjoyed the dives with our perfect dive guide. Small groups of max 4 divers with a dive guide. Dive sides were well chosen. We had a Manta and turtle in front of us. All fits very well. Dive, eat, sleep and repeat. We strongly recommend Seatopia. Onboarding and debarking was well organized. Go and have fun. There will be no doubt. Thanks for great 4 days. We easily will go back.

3 October 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Christian,

Thank you very much for your fantastic review.

We are so pleased to hear that you had a great time onboard Seatopia and that the crew made it a memorable experience for you.

We hope to see you again soon for your next Liveaboard adventure.

The Liveaboard.com Team

Rated 5 out of 5 stars

Tropical storm dive trip

We booked our trip on the Aquacat for Sept 27-Oct 4 My husband and I were super excited about it until the rain and tropical storm Imelda decided to join us there. We could not leave the dock on Sunday morning as planned but the crew arranged tours for the members that wanted to get off the boat. We were unable to get to Exuma until Tuesday. The Capt and staff did everything they could to get us as much diving as possible but the visibilty was poor and the conditions still not good due to the tropical storm. We were unable to do any land excursions or go on the most popular dive sites. My husband and I decided we would rebook for next year. The boat and crew were amazing and we felt very safe during the storm. LiveAboard. com was very easy to book through and answered questions we had promptly. But the best surprise was the vouchers we received when we returned to rebook our trip. The storm was not their fault but they gave us an amazing chance to come back at a very low cost to us. I really appreciate them for this and highly recommend them for all your liveaboard adventures.

27 September 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear J. Howard,

Thank you very much for your fantastic review.

We are pleased to hear that you were able to enjoy your time on Aquacat despite the tropical storm. We are looking forward to seeing you again at the booking of your next trip with this vessel.

The Liveaboard.com Team

Rated 5 out of 5 stars

Liveaboard *****

First of all, customer service was reliable and quick responding to questions. I was kept up-to-date on all new developments in my trip. The crew was attentive to every request. The chef presented delicious and attractively plated meals, with local ingredients. Our tour manager was fun and knowledgeable. She was interested in every person on board. And last of all, sailing Croatia was a beautiful experience. I am planning a return trip in the future.

3 October 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Elizabeth,

Thank you very much for your great review.

We are glad to hear that your booking process went smoothly and that you had a fantastic time in Croatia.

We hope to see you again soon for your next booking.

The Liveaboard.com Team

Rated 5 out of 5 stars

It’s easy and convenient to book a…

It’s easy and convenient to book a liveaboard with Liveaboard.com, even for a first timer. Their team is very supportive and responsive. I felt at ease to ask questions and request for supports. The liveaboard I booked is Ameli Adventure which made me fall in love with diving on liveaboard.

11 October 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Cao,

Thank you very much for your amazing review.

We are pleased to hear that you were happy with our services and even more so that you had a great time on board Amelie Adventures.

We are looking forward to seeing you again very soon at Liveaboard.com!

Rated 5 out of 5 stars

Great to deal with

Great to deal with. Helpful and friendly people at the end of thr phone

8 September 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Ben,

Thank you for your great review.

We are pleased to hear that you were satisfied with our services.

We hope to see you again soon for your next liveaboard adventure.

The Liveaboard.com Team

Rated 5 out of 5 stars

Constant and highly professional support

I booked a diving holiday with Liveaboard in 2020 and I had to postpone it because of Covid. I rescheduled it to 2025 and they constantly supported me in the reorganization of the trip answering questions and facilitating the logistics. I will use them again!

18 September 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Marco,

Thank you very much for your fantastic review.

We are very happy to hear that everything has worked out in the end and that you were able to go on your well deserved scuba holiday.

We hope to see you again soon at Liveaboard.com!

Rated 5 out of 5 stars

Booking process was easy with rapid…

Booking process was easy with rapid responses on queries.
We were kept abreast on the final payments and ongoing boarding information, including recommended hotels for pre-boarding.

19 September 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Pauline,

Thank you very much for your fabulous review.

We are pleased to hear that everything went well with your booking.

We hope to see you again very soon at Liveaboard.com!

Rated 5 out of 5 stars

Booking was easy

Booking was easy. The company was very helpful and generous in rebooking a trip that a year earlier was cancelled during trip because of tropical depression.
The crew made ever effort on both trips to get to the best dive sites, once over site crew made each dive special whether wreck, wall, tunnels, corals, or night dive. (I got in all 25 dives, weather was beautiful and ocean was calm).

Food was good and plenty, snacks between dives, 3 beautiful meals.

Crew made guest feel comfortable and at home immediately.

Any dive concerns, crew made each guest a priority.

Thanks again Captain Josh and crew.

20 September 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Lawrence

Thank you for your review. It's a pleasure to serve you, and I'm glad our team were helpful to you during the booking process.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

This was our 2nd time on Aggressor IV…

This was our 2nd time on Aggressor IV in the Cayman Islands. The crew is amazing and the dives good. Customer service is a 5+!

20 September 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear VDB

Thank you for your comments about your Aggressor IV. It's great to hear you had a wonderful trip!

Kind regards

Your LiveAboard.com Team

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