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Live in the Light Reviews 1,172

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TrustScore 4.5 out of 5

4.5

Beauty & Well-being
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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and the careful curation process. Many appreciate the fast delivery service and the beautiful, eco-friendly packaging, often mentioning the attention to detail. People also highlight the wide range of products available and the ease of online ordering. However, some customers experienced issues with their orders, including delayed deliveries or problems with tracking information. A few reviewers were dissatisfied with the handling of returns or the customer service response regarding delivery expectations, especially when paying for expedited shipping that was not fulfilled.

What people talk about most

Product

People report positive experiences with product, often praising the high quality and efficacy of items like... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and efficient... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the high quality of the products,... See more

Order

Customers had ambiguous experiences with order. While some reviewers were very happy with their orders,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Live in the Light is my go to company when it comes to choosing the best natural skincare, body care and oral care products. I trust wholeheartedly in their curation process as they have extremely hig... See more

Rated 5 out of 5 stars

Always a good experience buying from this wonderful company, the products are such high quality and they are sent out very quickly… in beautiful eco friendly packaging. This time I bought the Pure eye... See more

Rated 5 out of 5 stars

Have had a couple of orders and service received was excellent. Upon opening the box, where my product was packaged with care and a lo of attention with a few surprises to, which made me smile. Tha... See more

Rated 5 out of 5 stars

Exceptional service! Shipped on time, received in timely manner, packed with upmost care and the packaging was WOW 🤩 Attention to detail is an understatement. Keep up the good job!

Company details

  1. Beauty & Well-being

Information provided by various external sources

Live in the Light is dedicated to offering truly natural, organic and chemical free products to you. At Live in the Light you know that everything we offer to you is natural, chemical- free, organic or wild crafted. We are all about toxin-free, well being and spreading the word. It is a mission, a passion and a deep love and respect for Mother Nature. With brands such as Annmarie Gianni, Fat & The Moon, Pure Anada, Carina Organics and Marley's Monsters, we cover everything from natural beauty and skincare to cleaning products and vegan handbags.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommended

I've recently started using the Botanical Therapeutic Natural Hairspray from this company. I've spent a long time trying to find a very firm hold hair spray that doesn't contain lots of nasty chemicals. This is a really great product and I'd recommend it highly. It holds well in strong winds and doesn't leave your hair sticky. Also speedy delivery and good customer service.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Love ordering my favourite living…

Love ordering my favourite living libations products from live in the light.

Such great customer service. Any enquiries I have had are answered so quickly and any issues resolved straight away.

Items are always packaged so well and don't have to worry about anything being damaged during its delivery.

15 November 2023
Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent! The products I purchased are wonderful. I really appreciated that the packaging, including the sticky tape, was all plastic free.

14 November 2023
Rated 5 out of 5 stars

Amazing product range

Amazing product range! Very happy to find a British company stocking Living Libations products. I've been wanting to try a few things for a while so made an order and it arrived so quickly, and very carefully packaged. I was so impressed that the next day I made another order as I loved the products so much. The service is so great I will keep returning. Thank you!

7 November 2023
Unprompted review
Rated 3 out of 5 stars

Pump issues Seabuckthorn oil

I bought Living Libations Seabuckthorn oil. The pump didn’t work from the get go. The company were friendly on contact and said they’d send a replacement pump. I assume this is a common problem since they have spare pumps. Unfortunately the pump arrived floating freely around in a jiffy bag, no sterile packaging - not impressed.

1 November 2023
Live in the Light logo

Reply from Live in the Light

It's not a common problem but it does happen occasionally, although we have been using the products for years and never experienced it ourselves. We stock all sorts or lids, pumps etc. as things fail, get damaged in transit and people drop things on opening their box. As a small company we can't just replace with full products so it's common sense to hold these items. With regard to sterilising the pump, we don't have the facility to do that but you were quite welcome to do it on arrival.

Rated 5 out of 5 stars

Excellent

I have ordered twice from this company and never dissapoints, super fast delivery, great package and love the lovely cards with the messages. Brilliant will back soon again

9 November 2023
Unprompted review

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