Livens LTD Reviews 

195
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive quickly and products are carefully packaged, making the entire online shopping process exceptionally smooth and reliable. Many people also appreciate the remarkably helpful staff who always provide prompt communication, friendly assistance, and expert advice on a wide range of shooting supplies. However, some reviewers were not happy with delivery delays, noting that certain parcels took many weeks or much longer than expected to finally arrive at their destination. A few shoppers also experienced occasional communication issues or order mix-ups when trying to contact support for assistance with shipping problems.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting swift shipping times and... See more

Service

Consumers find service to be positive, highlighting prompt postage, fair prices, and helpful, courteous... See more

Product

Customers consistently note positive experiences with product, highlighting the great selection of items... See more

Order

Customers report overall satisfaction and positive experiences with the online order process. Reviewers... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, courteous, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... See more

Rated 5 out of 5 stars

Prompt service, even though I ordered on a Sunday evening, my MDT Peanut Bag was in the post next morning. On the occasions I have visited the well stocked shop, they have always been keen to help.

Rated 5 out of 5 stars

I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the t... See more

Rated 5 out of 5 stars

Excellent company especially as they were the only ones had my item in stock. Easy payment and fast shipping, well packaged.


Company details

  1. #8 of 11 best companies in Gun shop

Written by the company

Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.


Contact info

  • High Street 101, DE14 1LJ, Burton-on-Trent, United Kingdom

  • livens.co.uk

4.8

Excellent

TrustScore 5 out of 5

195 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(195)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FX Paradise

Wow I was in my FX element. Great guys managing to work in hard times. Not cheap or discounts unfortunately after spending 2.5k +. Got what I wanted and no Bu—-it saying they have it or can get it. Deffo a place for me from now on. Big thanks 🙏

22 May 2020
Unprompted review
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We sincerely appreciate your support and look forward to welcoming you back soon. Best regards, Livens LTD.

Rated 1 out of 5 stars

Absolutely shocking disgusting service

Absolutely shocking disgusting service. Bought a brand new rifle, faulty from day one. All they could say was phone the importer, so I did. Well, 6 months later I was still waiting to have it sorted. In the end I had to issue proceedings against them to get my money back. I had to settle with a loss of £600 as I couldn't wait another 6months to a year for a hearing. They lied & lied & lied, weren't interested in sorting the issues out. Spending almost £2500 & this is how you get treated. Worst customer service ever. Deserve to go bust

9 April 2020
Unprompted review
Rated 5 out of 5 stars

A total Aladdin's cave for shooting…

A total Aladdin's cave for shooting enthusiasts, they stock just about everything you would ever need. Special thanks to Pete who dealt with me in a very patient and understanding manner, offering good advice and ultimately giving me an excellent deal. Cannot praise highly enough and will certainly be visiting again and spreading the word of how good they are. Thanks once again for such outstanding service and time spent sorting out my requirements. Will enjoy sighting in my new Kral Puncher Knight and Weirauch HW97.

14 January 2020
Unprompted review
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We sincerely appreciate your support and look forward to welcoming you back soon. Best regards, Livens LTD.

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