Livia Boutique 

SCAM COMPANY! Do NOT send them money and DON'T attempt to return goods because you will lose the postal cost in addition to what you've already lost - they aren't going to refund you! I sent multiple emails requesting a returns label (because the 3 dresses I ordered are only fit for dish rags - or the bin!). They initially asked me to email photos, which I did. Then they ghosted me! Numerous emails later, no response. I've reported to Action Fraud and am currently trying to get the money back via my bank. Surprise surprise..as soon as I did this, I got an email from them! They're asking me to cancel my complaint with the bank and they'll refund my money. Rang the bank, they said this is a common ploy by scammers to get you to drop the complaint. DO NOT BE FOOLED. Once you do this, they still won't return your money and you're left out of pocket because the bank can't re-open a closed complaint!

Ordered a dress from them and it was never delivered. They told me it was left at a brown door which is not my door. Months have went past and they have now stopped answering my emails. Do not use this company, it's a scam!

I am extremely disappointed and frustrated with my experience with Livia Boutique online shop. After placing an order and making payment, I received a piece of cloth. It has been almost 2 months im trying to return the dress wich l paid over $100.

This firm appears to be fraudulent — they take money from clients without delivering any goods or services. Their website looks legitimate at first glance, but don’t be fooled — it’s a scam. I have serious doubts about whether this is even a real business.

I would strongly warn others: do not trust Livia Boutique. Their operations seem shady, and based on my experience, I believe this is a FRAUDULENT website. I am now pursuing options to report this to consumer protection agencies.

This is a scam from China. Items are not worth more than £0.50p each. Returns are at your own cost back to China and you will never see the refund. Luckily my bank was able to help and will report them to try and get them out of operation.

DO NOT ORDER - ABSOLUTE SCAM

Poorly made and does not look anything like the internet advert.

This company are scammers. Do not order anything from here! They wouldn't let me cancel the order or entertain a refund conversation before the items arrived - 3 weeks late. Dresses were so disappointing in make, fabric and overall quality. No resemblance to the dresses in the pics. Similar nightmare returns process to other customers, CHATGPT customer service responses. I gave up in the end. Save your time and money. Look elsewhere! Im £150 down :(

Never buy anything!!! It’s a fraud, the items never fit and are very bad quality.
I wanted to return and they offered me a discount of 20%.
So I sent the Package with secure parcel. No it’s tucked on the border and they don’t release it . Never buy with them !!!!
I paid 163€ for 3 dresses which are trash and paid 50€ for return …

I purchased a dress from this store. When the item came, I was really disappointed with the quality and sizing of the dress. The dress looked cheaply made and the size 8 was extremely large.
The returns process was hard too. You have to wait for approval by email before sending the product back, and you only have 14 days to do so. They do not provide return labels, and returning the item at your own expense could be quite costly as it has to be returned to China.
I would strongly advise thinking twice before purchasing an item from this website.

This is a dreadful company. 10 emails to try to get a return sorted and they are trying to offer 10% then 20% refund and keep the dresses. They don’t tell you need to return to Asia and pay all the taxes. DONT BUY FROM THIS COMPANY - Customer service is appalling. It’s going to cost me about £40 to return 2 dresses. Still waiting for a return address now!

Like everyone else, tried to return items, offered 10% refund then 20%, insisted on return. £15 to return to china, followed return instructions to the letter, but now stuck in customs awaiting payment from recipient which is never going to happen. Don't waste your money on this site. Wish i had never ordered from them in the first place.

Ordered a dress which arrived from China
looked cheap and nothing like the photo. Have emailed livia boutique and after 27 emails back and forth just offering a percentage back I eventually sent it back as I didn't want it at all just a refund. I
sent back dress but now tracking says its stuck in a Chinese customs . Its been nearly 2 months!!
THIS BOUTIQUE IS A SCAM

Clothes were cheap, horrid material, bad fit and did not look like photos. Thought I was purchasing from a UK independent boutique (my fault as should have researched) but is actually from China. I have returned the clothes via Royal Mail tracking but it looks like there are problems at customs with it. Dont know why as it is 2 items. Spent £80 on the 2 items of clothing and £26 to return them. Terrible ...DO NOT USE.

This is a scam website. There is no shop or UK business. Positive reviews are fake and returns are impossible. I have contacted my bank to pursue getting my money back as the quality is terrible. I have been trying to get a refund and return for over 2 months.

Scam. They sent the wrong item and then refused to refund me

Terrible business, selling cheap quality clothing from China hiking up the prices like it’s coming from an independently run boutique. Received the dress I ordered, it was a completely different shape from the picture displayed on the website and also very poor quality for the price. DO NOT ORDER FROM THIS WEBSITE!

Do not order or use this company. I ordered six items and none of them fit. I contacted for a return label and they ignored by request for a refund and kept offering 30% discount to keep the items. After five emails repeating the same request they now say they can only give me partial refund. Do not buy from this boutique.

COMPANY IS A SCAM!!!

I wish i had read the reviews before buying, website looks professional and you would assume items are coming from the UK but infact take weeks to come from CHINA!

I waited over a month for a dress to come after requesting WITHIN THE 24HOUR TIME SCALE to cancel the order. To be ignored and then emailed apologising for the delay in which time was too late to cancel order it had apparently been shipped!

My friend bought the same dresses in 2 sizes to try on, these came after a couple weeks horrendous quality definitely not worth the money! It cost her £26 to send back to china again same as alot of these reviews offered a partial refund to keep the tack but refused so was out of pocket again£26 to return to CHINA returns are a horrendous process which is obviously deliberate to make you give up and keep the crappy items and allow them to keep our hard earned cash!

When my item finally came far too late and i had missed the event i had bought it for anyways, i knew the quality of the item was far below acceptable i requested a refund and i was sent the exact same email offering partial refunds or to pick another dress and pay the postage either way you need to be out of pocket again! I have been back and forth for over a month now trying to get a refund from this scam company please do not use this company!!!!

Should be shut down by the looks of it they are scamming so many other people too!

I ordered from this company (before reading the other reviews unfortunately) and eventually receiving 3 dresses which looked cheap and didn’t fit correctly I wanted to return them. After being offered all the discounts to keep them I didn’t want the hassle of having to sell them my self so sent them back to a Chinese address which they provided over 3 weeks ago with proof of return and I just keep getting fobbed off so I have now gone through my credit card company to try and get back the £142 that I have not been refunded! DO NOT USE THIS COMPANY ITS A SCAM!!!!!!

This company is a total scam! The dress I received looked nothing like the dress advertised and then they refused to refund my money!!