Livia Boutique 

I ordered a dress that just didnt fit me. It was too tight on othe waist and large on the top. The quality was basic I decided to return it. It didnt have a label on when it arrived.
After several emails offering a different dress and various discount if I keep it ( but it did not fit) I have received a return address in China ( see below) . The website indicates this is a UK company. I would be interested to know if any one else has returned succesfully. Watch this space ....

Return Address:
Name: WangMaoQin
Address: Dayone Warehouse, Lane 1177, Jianlan Road, Meixu Street, Yinzhou Qu
City: Ningbo Shi
Province: Zhe Jiang Sheng
Postal Code: 315100
Country: China

AVOID THIS COMPANY
-late delivery
-dress nothing like website
-awful quality material and poor fitting
-when emailed to return, offered different size-then 10% refund, then 20% refund, then 30% refund!
-eventually told if I wish to return the address is in China -website leads you to believe it is a UK company, and delivery costs to be paid by me-I’m worried I will never see my refund and have to pay the return expense

I purchased a wrap around dress and the dress was incomplete, poor workmanship and un-finished. There was no hole to wrap the belt around the waist to close the dress and the material was very thin with unfinished edges. Not a good buy. Too expensive for the POOR quality. I Requested the refund process and received an email asking why do I want a refund. No return instructions provided.

If I could put 0 stars I would! My mom and I both ordered dresses from Livia Boutique. It took about 2 weeks to arrive. My order arrived with one dress missing. The dresses were TERRIBLE quality! So we immediately emailed regarding a refund. We both got one reply back straight away asking us to send photos of the dresses and so we sent them across immediately as we don’t want to miss the grace period of our return. We haven’t heard back from them in 2 weeks. I have sent countless of emails and so has my mother.
Absolutely shocking customer experience and the dresses are absolutely extortionate for the quality you’re getting. You can get much better quality off of Shein. Just know, if you’re going to be ordering off the site (no wonder they’re closing down), you’re never getting your money back.

Horrendous communication. Been a month and now unable to return due to only having 2 weeks in there Ts & Cs
I’ve emailed and only had one reply asking for proof that it doesn’t fit ie photos/videos.
Absolute scammers

DO NOT BUY FROM THIS COMPANY... I am reporting them to action fraud to get this company closed down.

Cheap goods from china pretending to me a shop in the UK - Returned goods at own cost and still not got my money back

DO NOT BUY FROM THIS COMPANY!! TOTAL SCAM! They make you believe that it is a family run business for 29 years and is closing down, when in actual fact the dresses come from a factory in China. Very cheap material for the price. When you ask for a refund, they tell you the shipping costs a fortune and offer to replace your dress for free so then when you agree they completely blank you! And use 2 separate email accounts so you never know who you are talking to.
Don't waste your money!!
The 5 star reviews are obviously written by computer robots 🤖

Very frustrated that I allowed myself to be scammed by this company. I didn't read these reviews before ordering. My item is stuck in China with no movement on the tracking. Responses to my email asking to cancel it get autogenerated replies. Avoid.

Very late delivery. Tried to get a refund to return an item and the email address doesn’t work!!!!

SCAM SCAM SCAM
this company is NOT based in the UK and shutting down as advertised. It’s based in China. The clothes are terrible quality, really hideous and look nothing like the photos. I found the photos on other websites after my purchase. I spent weeks trying to get their address to return the dresses. Kept being offered discounts to keep them which I refused. Finally got the address and paid for recorded delivery. £26. Now my e-mails are being bounced back as unable to deliver. I’m praying my bank can help me out. This website is a scam. DO NOT USE IT.

SCAM! Do not buy from here. It’s a total catfish. They refuse refunds too! They’ve lied all over their website about their story and the dresses look NOTHING like they do in the pictures!

DO NO BUY FROM THESE GUYS! They send you cheap dresses from china then never respond to emails. Absolute scam artists. Hopefully reading this will save you money.

First of all I did receive regular updates re. tracking etc.
I don't usually leave reviews; especially negative ones but I paid £40 for a maxi dress which I know isn't a huge amount but the material is just cheap & nasty and must have cost a couple of £ to make. I was dubious about ordering in the first place but got taken in by the photographs and other reviews. The dress looks nothing like the one advertised and I am in the process of returning.

Total Scam!!
Dress was too big and of poor quality. I contacted them for a return address to return the item but they were very reluctant to provide me with one. Numerous emails were sent to get the return address, I was informed I needed to send photos of size label and item to be considered for a refund. It was impossible to send any attachments to any of the email addresses or to attach to the contact form. I informed them of this and they offered to send me an alternative, which I did not want, I wanted a refund!! The outcome was after numerous emails, no return address was supplied and they made no further contact regarding the issue, so now I am stuck with a poor quality, oversized dress and they have the payment for it, which they are not going to refund!!!
How does this website get away with ripping so many customers off!
I was stupid not to read the reviews before buying from them!
DO NOT BUY FROM THIS WEBSITE!!
TOTAL SCAM!!!!

So annoyed I allowed myself to be scammed with Livia Boutique on Instagram.. offer a lovely story of closing down with 80% off & appeared to be a boutique in the UK.. somehow they show gorgeous dresses obviously copied from other sites . Arrived from China of course & copies that are only worthy to throw in the bin … please do not order from this site !

the dress i ordered was cheap garbage. the measurements are not accurate at all and when I tried to email them about a possible return, the email kept bouncing back as 'undeliverable' I did not receive a confirmation email when I ordered the dress and so I have no order number. Also no invoice etc in the package. This place is a scam

Dress quality is was shockingly awful. Bad cut and quality. Shipped back after been offered 30% and now the email just bounces back. Complete scam. Stay well clear and don’t waste your money.

Ordered a dress and absolutely shocked what was delivered, nothing like the picture, awful material and does not fit. Really struggling to get a refund back. Am utterly disappointed. I would not even use it for rags. Please stay away from this company a complete scam.

STAY AWAY FROM THIS WEBSITE
I'd rate 0 star if possible. It's a complete con, please don't waste your money.
I placed an order over a month ago and nothing has arrived.
Nothing but auto generated emails offering their 'sincere apologies' and no replies from the Info email address.
Terrible and a complete waste.

The items I ordered are poor quality and nothing like what they advertise to be. They ignore my many emails to try and get them returned and a refund. SCAM SCAM SCAM.
DO NOT waste your money or time on this company. It is worse than children's dress up costumes.
Not only are their products rubbish, they are completely fraudulent giving you an address to send the items back to knowing full well that it will never make it there. I spent another $40 to return $300 worth of clothing and kept getting an auto message with the exact same wording every time I emailed them. LIARS FAKE FRAUDULENT. absolute mongrels and should be closed down. I don’t know how or why they are aloud to continue to rip people off!