LivingCare Reviews 

2,400
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and reassuring during medical scans and procedures. People note that the overall service is highly efficient, with appointments running promptly on time and very minimal waiting. Some reviewers were not happy with the customer service, pointing out long frustrating delays in receiving return phone calls and requested documents. Consumers also mentioned communication issues, unreturned messages, and difficulties getting timely responses to their important inquiries. Visitors experienced problems reaching support lines when assistance was needed before or after their scheduled visits.

What people talk about most

Staff

Customers had positive experiences with staff, frequently noting that employees were very friendly,... See more

Service

Users describe positive interactions with service, highlighting efficient appointments and very professional... See more

Customer service

Clients share negative opinions on customer service, highlighting a strong consensus regarding poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Venue easy to get to and park. Had an early appointment and was promptly seen by staff. Staff were very efficient and explained the procedure in detail and everything was completed quickly and ef... See more

Rated 5 out of 5 stars

Lovely person who did my MRI, very calm and organised, made sure I was settled and ok before starting. Anxiousness of having an MRI soon disappeared. Quick and efficient service. Thank you

Rated 5 out of 5 stars

Excellent from start to finish … I accompanied my elderly Aunt for an MRI scan .. quite nervous but was looked after so well

Rated 5 out of 5 stars

I went for an mri scan at living care leeds . I got my appointment for the same day which was fantastic. Staff were all very helpful and lovely . Would definitely recommend.


Company details

  1. Community Health Centre

Written by the company

LivingCare are a provider of private healthcare services including: MRI/Ultrasound & X-Ray, ENT, Ophthalmology, Endoscopy, Gastroenterology, Dermatology and more. LivingCare also provide COVID-19 testing services for travel and our full service range can be found at travel.livingcare.co.uk


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(2,400)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went for a mri scan

Went for a mri scan, I'd never been or heard about this place before but it was clean and new looking, the staff were brilliant, really friendly and helpful. I had my scan done and the staff were very professional and down to earth, explained everything and made me feel at ease about everything.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

MRI scan appointment

I had an evening appointment at LivingCare Leeds Thorp Park, I was welcomed at reception and taken through to a waiting room, on time, to complete a pre scan questionnaire. Another member of staff who was doing the MRI scan explained what to expect and prepared me for the scan. On completion both members of staff explained that there would be a follow up procedure. A very professional service.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I'm happy

No problems for me. Building new and clean. Friendly, professional staff, who explained everything and happily answered my questions. I would happily recommend Living Care Sheffield

27 June 2025
Unprompted review
Rated 5 out of 5 stars

MRI LivingCare Sheffield

I was sent to LivingCare for my annual MRI.
I was absolutely amazed by the professionalism of the staff. The receptionist was very informative and polite. It reminded me of being greeted in 5 star hotel.
The cleanliness of the clinic is amazing. I felt comfortable in the environment. When I was called for my MRI nothing was too much trouble for the radiologists. They explained everything with their friendly nature.
I couldn't ask for more from this professional team.
Would I come again. The answer is yes, everytime. This was one of the best MRI experiences I have had.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Clean clinic and helpful staff

A very clean clinic; however, better instructions wouldn't go amiss regarding accessing the building and where to park if you're disabled! LIVINGCARE PLEASE NOTE....

The staff were friendly and very helpful regarding my mobility... thank you Amy!

If only there were more facilities like this....

24 June 2025
Unprompted review
Rated 5 out of 5 stars

I had an MRI scan Thursday 19th July

I had an MRI scan Thursday 19th July. The team were fantastic. As a Type 1 Diabetic with a closed loop system it means I wear a pod on my arm and a transmitter on my stomach. They noted I could not have the scan whilst wearing these items. They were very caring and informed me what the scanner could do to these items. I was even offered another appointment but after discussing with them I removed my items knowing an hour would be OK. Really excellent care and understanding what could have been awkward. Thank you so much would highly recommend.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Free parking

Easy to access, free parking. Easy to.let.staff know you have arrived. Appointment went very quickly in a warm and caring environment.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

An excellent experience

The clinic is very accessible and has free parking.
I was met with a smile from the receptionist and taken through to the department where my appointment was due.
The staff were very professional and also very friendly which helped put my mind at ease.
My appointment was on time and the procedure was explained fully to me.
I will definitely recommend LivingCare

11 June 2025
Unprompted review
Rated 5 out of 5 stars

What a lovely experience

What a lovely experience. I attended my MRI scan appointment at Canon Medical Centre, Sheffield. The building was spotlessly clean from the moment I entered. The receptionist promptly gave me a fork to complete and no sooner had I completed it I was called to have my scan - all on time. All staff were efficient and put me at ease. Thank you

10 June 2025
Unprompted review

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