Living DNA Reviews 

Do not use this company if you're interested in anything other than British ancestry.

AS OF 7/12/2024 I AM YET TO RECEIVE MY CORRECT RESULTS..5 MONTHS AND COUNTING!!!

I had a test done by livingdna in July of this year and the results were wrong by a long stretch, making me 61% British and 39% European ( I am
half British half Greek). I wrote to them pointing this out and asked for correct results. They responded saying that indeed the results were wrong and they would have their "population geneticist" look into it. Weeks later they inform me that the correct ratio should have been 52% European and 48% British but with scant information on the Europen side. And I have been waiting now for around 3 months for the correct results.

Their customer service is atrocious and the telephone number they list on their website does not work. Neither on the website or in their emails they do not show the address of their business. This leaves one to suspect that they are avoiding contact with their customers at all costs.

Firstly I have not received a response to my last email and secondly it's the quality of your responses that is below par. Giving scant information about what is being done to provide me with the correct ( and detailled) results and absolutely no indication as to when I should get them. No telephone or address in your email correspondence and the last time I looked no physical address on your website. Unless you have finally corrected this after I pointed it out to one of your colleagues.

Please provide me with a link to your website showing your business address...I have had another look and not surprisingly I can't find it anywhere on your website.
Also provide me with a working telephone number for your company.

Two tests done and they have seemed to have lost both, funny how the first one was in the same parcel as my partners,hers was fine but mine was lost in the mail. Second time we tracked it all the way to them but again lost in the mail. Pretty much a big waste of time and blame everyone else for there own mistakes

Even though the DNA kit could not be delivered in my country, I received great assistance and was quickly reimbursed.

Very good service and DNA like the part with my Viking DNA is there any more about Vikings.

Easy to do, and very informative.

Thanks to the Living DNA, I had opportunity to gain litera
lly full visibility of my origin by purchasing DNA test not only for myself, but also for my parents. Living DNA helped me a lot and gave me very important impulses in the research of my origin.

I also would like to share my positive feedback about the Support Team of Living DNA and most accurately about Clare, because I could rely on Her in every moment.

Thank you very much for all of your help and I wish you all the best in your business!

My first kit was lost în the mail but they were very understadble and sent me a new one with no extra cost! Wonderful! I can't wait now the results of my test and I know that will be great as their service! Good for them and I wormly recommend!

Customer Service Team are very helpful and help to solve the issues. The last time I got in touch was about knowing more about the result of my DNA test.

Had an issue today with the Mother line result for my DNA analysis, submitted a ticket at 2.20pm and Clare from LivingDNA.com had responded by 2.25pm indicating that she had fixed it and it would show up within 48 hours. At 4pm it was already there. A great response and a Fantastic service.

Many thanks to Clare for a professional service with clear correspondence that solved my user issues.

Very informative. Very well presented plus seeing my DNA relatives is a lovely bonus

I planned a trip abroad to do genealogical testing
Living DNA helped me organize this trip, providing me with the right information
THANKS

Living DNA left a great sense of professionalism and and competence on me. Also, the customer support is very helpful, fast and efficient. I Would recommend for anyone looking to take a dna test.

Submitted DNA never received a confirmation email that it was received. Another email was sent inquiring a few weeks back never heard back and never got the results. No communication like 23 and me much better they communicated regularly.

They have helped me very quickly and solved my request without any issue. The customer representative was very pleasant and explained things to me thoroughly and with patience.

I had an issue with original package (due to post, not the company) and my case was personally managed by Customer Service rep Clare. She promptly responded to all emails, helped getting new package, followed up until ALL my questions have been answered. A+ service

Having been gifted dna kits just prior to covid hitting the world, we had unfortunately neglected to use them within the allotted time, not having spotted the expiry date, and assuming that testing would be a non starter due to labs being overrun with covid testing, then kind of forgot about them. Anyway, Clare was most helpful when i contacted the company wondering what to do, and she talked me through everything, and offered reduced cost replacement kits which arrived promptly. All now done and currently awaiting results.

I am not very IT literate. I found it hard tracing back emails and information. When Clare received my email after a delay of some months between my initial DNA results, she asked the pertinent questions to find my details and add on the service I required.

Wonderful customer service! Very prompt and friendly reply and solved all my problems when my kit was lost in transit.

Customer service is great! I locked myself out of my account and an agent helped me gain access via a secure, yet fast manor.

I bought my son Living DNA test and it was interesting and so decided to buy myself one and build up a community. The initial test failed for some reason and the following one failed and my choice was half my money back or a further test. I chose to have my money back as I lost trust in the company. I think that refunding half is extortionate, since they were unable to provide the service I contracted to have. This should have been a full refund. The admin was terrible and I wasn't informed that the test had failed and was left to find out myself. I was told that the information had gone into my spam folder, which it had not. I will try another company and wouldn't recommend at all.