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Living Well Bathrooms Reviews 

394
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional fitters for completing bathroom renovations efficiently, protecting home property, and leaving work areas extremely clean every single day. People also appreciate the friendly office staff who provide clear guidance, useful design advice, and excellent communication from the initial survey to final completion. However, some customers also noted occasional issues such as minor scheduling delays at the start of projects or small equipment faults needing resolution. Despite these infrequent setbacks, consumers remain extremely satisfied with the successful transformation of their homes into modern, accessible wet rooms.

What people talk about most

Staff

Clients share positive opinions on staff, noting that everyone involved was efficient and professional.... See more

Service

Customers had positive experiences with service, noting that staff and fitters were efficient, polite, and... See more

Facilities

Customers consistently note positive experiences with facilities, often praising the successful... See more

Quality

Reviewers mention positive feedback about quality, expressing great delight and satisfaction with the... See more

Product

People report high satisfaction with the product, expressing delight over the quality and the final look of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a difference Living Well Bathrooms has made to our lives. We had our bath removed & a new walk in shower in its place. The job took just 3 days.From the onset everyone involved was really effici... See more

Company replied

Rated 5 out of 5 stars

Jo and Jonatan have been extremely helpful, professional and hardworking from the start to finish of our new bathroom. They’ve been very happy to answer any questions and took extra care in making sur... See more

Company replied

Rated 5 out of 5 stars

Very happy with our new walk in shower. Good inital survey and on completion all waste removed. Kyle Scully, the fitter was pleasant, communicative, conscientious and thorough. Patiently explainin... See more

Company replied

Rated 5 out of 5 stars

We decided to swap our standard toilet for a bidet toilet to help make our bathroom easier to use due to my arthritis. Dominique in the office, has a very good personality. Friendly and helpful.... See more

Company replied


Company details

  1. Bathroom Renovator
  2. Bathroom Supply Shop
  3. Mobility equipment supplier
  4. Remodeller

Written by the company

Living Well Bathrooms (formerly AHM Installations) is a family-run company that has been helping people bathe safely, comfortably and independently since 1999. For more than 26 years, we have specialised in designing and installing accessible bathrooms for older people, individuals with disabilities, and anyone living with mobility challenges, arthritis, chronic pain or long-term health conditions. Our aim is simple: to help people remain safe, confident and independent in their own homes for longer. We offer a range of solutions including walk-in showers, wet rooms, walk-in baths, accessible toilets, wheelchair ramps and other home adaptations designed to make everyday life easier. Every project is tailored to the individual, ensuring their bathroom works for their needs today and in the future. From the initial enquiry through to installation and aftercare, our experienced in-house team manages the entire process, providing expert advice, quality workmanship and exceptional customer service. Although our name has changed from AHM Installations to Living Well Bathrooms, our ownership, values, team and commitment to customers remain exactly the same. The new name better reflects our mission of helping people live well at home with greater comfort, dignity and independence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

394 reviews

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4.9

All reviews

(394)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dave who did our walk-in shower is very professional

Dave who did our walk-in shower is very professional. the shower is perfect for us no more trip hazards
A perfect job. all mess cleared up in the house, the house was left as found clean and tidy. 5 star job. delighted with the finish and the workman ship...

6 March 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Williams for this great review, we're always happy to hear that a change in your bathroom has made life easier and that you were happy with our work. We'll ensure our colleague Dave is made aware of your kind comments :)

Rated 5 out of 5 stars

A friendly company with a great service ethos

We're delighted with our new bathroom; it is such a transformation! Quality products and materials were used. Flawless logistics and the site was always left clean and tidy. Special thanks to Anne at AHM's Maidstone office for her excellent support and to Wayne, our wonderful fitter, for being a good listener and finding creative ways to improve the installation.

24 February 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this awesome review! We're so happy we could be of help and undertake the transformation that you wanted. We will pass on your kind comments to our colleagues and we hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

New shower unit to replace bath

We wanted our bath taken out and replaced with walk-in shower, with new tiles and flooring. The representative who visited prepared plans with our objectives in mind, and gave us great advice. The fitting was undertaken by Dan Casey. He was friendly and professional, and we were delighted with the results of his work. Excellent.

27 February 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Wiechula for this lovely review regarding your bathroom project. We are delighted to hear you were happy with the advice and service we provided and we'll pass on your kind comments to the colleagues involved :)

Rated 5 out of 5 stars

Excellent job done.

We had AHM refurbish our bathroom last year and so we were happy to have them refurbish our ensuite this month. The same planner (Phil) came and gave us alternatives. Then we asked for the same plumber (Dave) and he did the work. An excellent job, and high quality materials. We would recommend them to anyone.

27 February 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you David for this lovely review. It was a pleasure to return and carry out the refurbishment on your ensuite. We'll pass on your kind comments to the team involved. Enjoy your new ensuite :)

Rated 5 out of 5 stars

The new bathroom fitting went well

The new bathroom fitting went well. Jamie answered all our questions about the design and we were confident that we would end up with a bathroom we really wanted. Gary did an amazing job fitting everything and cleaned up after his work each day.

17 February 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Paul for this great review, we're so happy we could provide everything you needed. We'll be sure to pass on your kind comments to Jamie and Gary and we hope you're enjoying your new bathroom :)

Rated 5 out of 5 stars

REFgray S81

Jason was fantastic in the insulation of our new doorstair toilet. The workmanship is faultless. Would highly recommend Jason.

19 February 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Pauline for the lovely feedback for our colleague Jason. we're so happy you were pleased with everything :)

Rated 5 out of 5 stars

Existing wetroom converted to Bathroom

I want to thank Dean the fitter from AHM Installation. Dean has done a wonderful job, his work is neat and tidy, he speak to us and makes sure we are happy with our requirements. Dean is friendly and always smiling, I was very happy having Dean to convert my wetroom. I felt relaxed, nothing wasn't too much, he took his time, the job didn't felt rushed. I am very happy and would definitely use AHM Installation again, also my contact Phil from AHM Installation has also been brilliant, if I needed to speak with Phil he was always available, before the work started Phil went over my quotation and gave me samples of the flooring and wall panels. Phil took his time and care to make sure everything was explained properly. Thank you AHM Installation, Phil and Dean.

17 February 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mel for this wonderful review for our colleagues and the service we provided. We're always delighted to hear our customers are happy with the work we provided and we hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

From the initial visit to provide us…

From the initial visit to provide us with a quote to change a bathroom into a wet room, to the final installation, we were well impressed with AHM's service. They knew exactly what we wanted and explained the best options for our needs. We didn't have to wait long for installation to start and our installer, Barry, was a joy to work with. His attention to detail was brilliant and managed to complete the job earlier than we expected - first rate service. I would highly recommend this company.

11 February 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this wonderful review, we are are pleased you were impressed with our service and we hope you are loving your new bathroom :)

Rated 5 out of 5 stars

Replacement of bath with walk-in shower

This is a truly professional company that carried out a really great job. The initial survey by Jamie focused on our exact requirements with the result that certain items did not need to be replaced, thus keeping the cost down. The fitter Ben, was brilliant - he worked very hard, left the bathroom and associated areas clean and tidy at the end of each day and communicated well with us with regard to our requirements. The transformation to the bathroom in a 5 day period was remarkable. A truly great experience which will be of huge assistance to my wife going forward with her bathing requirements.

7 February 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this fantastic feedback Mr Daniell. Our colleagues Jamie and Ben will be delighted to hear your lovely words (as are we in the office). It's great to hear we could provide the necessary changes to your bathroom to make bathing easier for your wife, without having to change everything and saving you some money at the same time :) Thanks again and we hope you enjoy the new bathing space for many years to come.

Rated 5 out of 5 stars

Helpful, responsive, reliable and quality

Just a great experience working with AHM, From designing the installation with the company representative who had all sorts of practical suggestions to meet the requirements we had: to the understanding and consideration when those requirements changed: to the sensitivity and helpfulness of the installer during difficult personal issues during the time that the installation took place, And overall an outstanding quality of workmanship.
Would thoroughly recommend.

13 January 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely feedback Mr Holder. It's truly a joy to know we have helped make a difference for you and your wife and that you were happy with the process from start to finish, We are incredibly proud of our talented and empathetic surveyors and installers and we'll pass on your kind comments to those involved in your project. Wishing you and your wife all the best :)

Rated 5 out of 5 stars

Brilliant Work All Round

Bathroom finished off today. All-new : 'Wetroom' step-in shower, basin, toilet, wall+ceiling panels, floor, light, heater-rail, extractor. Work done by most-personable installer Adrian to a great standard (and earlier than estimated), no mess afterwards (same for electrical duo's work). He travelled a distance to begin the work too. Room now looks familiar to us, but like-it's-someone-else's at the same time. Surveyor Barney kept in touch, answered questions prior to work starting. Thanks so much.

31 January 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you so much for this lovely, detailed review Jonathan and Sandra. So glad to hear you like your new wetroom and we're sure it will feel like 'home' before you know it :)

Rated 5 out of 5 stars

Excellent workmanship

Extremely pleased with the excellent work carried out by Dale Tate. Would definitely recommend.
Mr J Rivers

15 January 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Karen for leaving this review on behalf of Mr Rivers, we will pass on the kind comment to Dale and the team :)

Rated 5 out of 5 stars

Outstanding service!

If you are thinking of renovating your bathroom/shower room, look no further than this company! Our en-suite was feeling its age and looking ‘tired’ so I approached all the well-known companies but none had any inspirational solutions. Then I found AHM. The service is amazing. All contact is fast and efficient and the product is fabulous and affordable. There is even a discount for military veterans! The icing on the cake was Dale the plumber/fitter who was pleasant, polite and ultra-professional from day one until he finished the job with meticulous care. Dale is a rare example of a tradesman who clearly takes great pride in his own work and our unmistakeable delight at the finished product only seemed to add to his personal satisfaction. Great work - thanks a lot Dale and AHM!

31 January 2025
Unprompted review
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Reply from Living Well Bathrooms

WOW! Thanks for this mega review, we're blushing :) We are so pleased you were happy with our service and with Dale (not all super heroes wear capes :)) and we'll be sure to pass on your kind comments to him and the team involved. We hope you enjoy your new showroom for many years to come :)

Rated 4 out of 5 stars

Very Pleased with Final Result

Very pleased with service we received from AHM over the installation of our walk-in shower. From first contact to last excellent service. Craig, who carried our initial survey, was very professional and listened to our requirements and came up with design to suit. Communication very good as our installation progressed. Duane, the installer, was excellent and a very good tradesman. He kept us informed on progress of the installation. Delivery of materials and collection after installation went very smoothly. We are very pleased with the result which has made showering much easier for my wife and I, not having to climb into the bath! Reason for 4 stars and not 5 is the fact that unfortunately Duane had to travel from Worthing every day, a journey of 2 hours plus which resulted in the installation running into 4 days. As I have said he was excellent and got straight on with the job when he arrived and cleaned up meticulously before he left at the end of each day

6 January 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the feedback and review Mr Withers, we're so pleased you were happy with the services we and our colleagues provided. We're terribly sorry about the extra day the job ran over by and do hope that didn't cause too much inconvenience but hope you are enjoying your lovely new shower :)

Rated 5 out of 5 stars

Excellent Service

Bath replaced by Dan. Job carried out efficiently and pleasantly. Really pleased.

23 January 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Bill for the 5-star review! We're so pleased you are happy with the service we provided and Dan, our installer what a star! We hope you will enjoy your new bathroom for many years to come :)

Rated 5 out of 5 stars

Full Bathroom Refit

Peter came to do the quote he was very knowledgeable and listened carefully to what was need he did a quote to reflect the needs and even suggested things that would make it easier for my mum and his quote smashed other companies out of the park the quote was all itemised and we knew what was going to happen
We were kept informed by AHM of any changes to the installation times
Adrain the fitter turned up on the first day knew what was need and I can honestly say he was probably the best fitter I have seen he was Polite, courteous and very hard working he was always on time in the morning and just cracked on with the job he completed the rip out of the full bathroom and installation of the new bathroom with 5 days again any issues he would seek are advice
Adrian is a credit to AHM
We would not hesitate in recommended AHM to friends and family

24 January 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Turner for this wonderful feedback, we are so happy we could give your Mum a bathroom to make bathing so much easier. We pride ourselves on having highly experienced and knowledgeable colleagues to deliver exceptional service all the way through the process from start to finish and it's lovely when that is recognised so thank you for taking the time.
We hope your Mum is enjoying her new bathroom :)

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Barney talked mum and me through the options available to provide her with an accessible shower and subsequently provided various quotes at all times having patience and understanding. Dan Casey, the installer, worked nonstop and completed the job way ahead of the anticipated time, keeping everywhere clean and tidy and ensuring materials and tools were out of the way overnight. He was friendly and professional and did an excellent job with the new shower before cleaning the whole bathroom to a higher standard than before he arrived. We are very happy with AHM and Dan and thoroughly recommend.

22 January 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Ange for this wonderful review for our colleagues. We have an amazing team of bathroom surveyors and installers (even if we do say so ourselves :)) that ensure the highest standard or service from start to finish and we're delighted that Barney and Dan were part of the journey for your Mum's new shower and we hope she is enjoying it :)

Rated 5 out of 5 stars

prompt and tidy

They kept to all the dates and cleared away the mess promptly afterwards.
The intaller (Dave) did his best to ensure disruption was kept to a minimum, even temporarily reinstalling our old toilet whilst preparing for the new one

15 January 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Maye for this lovely review. We always try to keep disruption to a minimum and everything tidy throughout the bathroom installation and we're so pleased you recognised this :) We'll pass on your kind comments to Dave and the team.

Rated 5 out of 5 stars

Wonderful wet room

I highly recommend AHM for anyone who needs an accessible bathroom. I got some good designs from local non-specialist companies, but none of them quite understood what was needed. Phil was very helpful, and was happy to come to the flat twice to go through options.

Dean did an outstanding job fitting the bathrooms. He dealt with unanticipated problems, made great suggestions, and just generally went above and beyond to make sure the wet room would work for us and look great. Thank you!

22 November 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you Ellen for your kind words. We're so proud of our colleagues who take the time to understand each individual customers' needs, (whether mobility, age or illness related) to create beautiful bathrooms that will last and will provide safety and accessibility. We will pass on your lovely comments to both Phil and Dean. We hope you are enjoying your lovely new bathroom :)

Rated 5 out of 5 stars

Daniel Casey

16/1/25. Had our bath done .bath out, shower in wall panel new sink done in two day dan was a great worker never stop all day got it done kept us informed with what he was doing , can't thank him enough.

15 January 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Askew for this fine review of our colleague Dan. We understand how important it is to undertake bathroom adaptations thoroughly and as quick as possible to ensure customers can enjoy their new bathing space. We'll pass on your kind comments to Dan :)

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