LIV Watches Reviews 

227
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the watches, often highlighting their premium feel, craftsmanship, and aesthetic appeal. Many people also commend the outstanding customer service, noting the helpfulness and personalized approach from the team, which fosters loyalty. The efficient delivery service and smooth overall user experience further contribute to high satisfaction, making the purchasing process enjoyable and seamless for consumers. However, some customers also noted specific issues with product performance. A few people experienced watches losing time or fogging up, and others felt the product quality did not meet expectations, describing it as feeling cheap.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the watches for their gorgeous... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the watches as gorgeous,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as outstanding, top-tier,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the incredible promptness in... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had this watch for 2 months and decided to take it on holiday with me to Greece. I’ve got various watches and my Christopher Ward C60 Trident is my normal go to holiday watch due to price point a... See more

Company replied

Rated 5 out of 5 stars

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners e... See more

Company replied

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

My new watch arrived in my living room about 24 hours after I bought it. Their promptness in shipping is incredible. The watch is absolutely beautiful and I liked it so much I bought another one toda... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(227)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I consider LIV Swiss Watches to be one of the best men’s watches brands.

The Liv GX-Diver Gamma Green is just a fabulous watch. More beautiful in your hands than on pictures. The LIV watch is a high quality time piece and the company’s customer care is first class. Thanks LIV! I know this won’t be the last LIV watch I purchase. Seriously the coolest watches ever made!!! Super reasonable prices for a statement piece.

16 October 2022
Unprompted review
Rated 5 out of 5 stars

Great watches and service

I am absolutely satisfied with the service of the company and the quality of these watches. Better watch out, many great things to come I guess

3 October 2022
Unprompted review
Rated 5 out of 5 stars

Recently received my LIV-GX1 watch and…

Recently received my LIV-GX1 watch and it is everything I expected, truly amazing watch! A fine time piece undoubtedly. Looking forward to expanding my LIV collection. Do not hesitate to place your order. The LIV Team is amazing and kept me up to date throughout the entire process, well worth the wait.

7 October 2022
Unprompted review
Rated 3 out of 5 stars

Rebel DDC. Beautiful watch. Terrible crown.

After seeing LIV watches online I was impressed and wanted to add one to my collection. I decided on the Rebel-DDC in T.J. blue because of the unique shape and color. I placed my order at 5 in the morning and paid the extra for overnight shipping. My shipping label was created and I carefully watched for movement... sadly it never left their location. I contacted customer service and was told that I ordered too late in the day for the watch to make the afternoon shipment. I did not realize placing my order at 5 am was too late in the day for them to process. This was the first star gone. Fedex then botched the shipping and the watch sat in their facility over the weekend so my overnight shipping turned into 4 day shipping. Customer service agreed to refund the overnight shipping. Previous star lost returned. I received the watch and I truly love it. My problems are with the crown and the review of it I left on their website not being posted. First the watch's crown - it is completely smooth and has no ridges to grasp to set operations. It is very difficult at best to try and operate it. Two stars gone for this because the crown is such an important aspect, otherwise the watch is very nice. Second on the review not being posted on their website. After sending in my review I was contacted by the Chaz-bot that stated they were sorry it was not up to my expectations and that "he" was going to put his best watch concierge on this to contact me. There is nothing they can do about the crown except maybe for future models so I expected nothing for this issue, BUT I was never contacted and like I said the review was never posted. Since 9/29 only other positive 5 star reviews have been posted to their site in their quest to reach 6000 5 star reviews. All in all a very nice watch minus the crown, which in my opinion is important, terrible shipping by Fedex and sub-par customer service experience thus far.

29 September 2022
Unprompted review
Rated 5 out of 5 stars

Great Watch!!

I had been admiring the unique styling of the LIV watch line for some time. I recently purchased a GX Diver with the TJ Blue face and I couldn’t be more pleased. The LIV watch is a high quality time piece and the company’s customer care is first class. Thanks LIV! I know this won’t be the last LIV watch I purchase.

30 September 2022
Unprompted review
Rated 1 out of 5 stars

Wanting More!!!!!!!

I am a watch enthusiast and a collector as well.I always like to add new and exciting brands to my collection.I found Liv watches website online and viewed their very unique line of watches. I researched their Co. very extensively.Honestly, I was quite impressed with the quality and design of these timepieces, refreshing to see in these times.Swiss made watches at such bargain prices, a big bonus.I ordered the GX-1A after contemplating which one I should get. The LIV Team supported me every step of the process. When I promptly received my watch, I was ecstatic at such an innovative and quality type timepiece. I want to thank Chaz,Esti and the whole LIV Team for creating such a brand.Anxiously waiting for my next purchase.

26 September 2022
Unprompted review
Rated 5 out of 5 stars

I got the LIV Moon Dust blue dial

I got the LIV Moon Dust blue dial. The orange logo and the smooth running orange second hand stand out. The additional orange markings on the crown and the orange ring under the bezel make it a stunning, eye catching design The watch keeps time very well, too. Glad I bought it for my collection.

26 September 2022
Unprompted review
Rated 5 out of 5 stars

Best decision..

One of the best decision I’ve made in purchasing my first Liv watch. I have plenty of watches but this is becoming one of favor watches to wear. The weight of the watch is perfect and balances well but most all it’s made with pure quality. The design is flawless and it shows as soon you get it out of the box. I’ve gotten many compliments about it but most of all you can wear it for any occasion.

21 September 2022
Unprompted review
Rated 5 out of 5 stars

Great diver watch!

For the money, this is the best watch I have ever worn. The whole experience was excellent throughout with Chaz reaching out to me several times to make sure that I received everything in good order and was happy with my watch. I will definitely by another LIV in the future.

12 August 2022
Unprompted review
Rated 5 out of 5 stars

My new daily wearer - better than other costing much more

I currently own Omega, Oris, Tag, and other watches. Had Rolexes too. But there are two reasons I purchased a Liv 41mm Diver: Price/Performance and Customer Support. I am very impressed by the quality of this timepiece, the materials used, and how perfectly it was assembled. And the support I've had from the Liv team is outstanding. WAY better interactions than I received from any of the other brands. Much more personal and direct.

The only recommendation I can make to Liv is to slightly chamfer the edges of the watch and the bracelet. They are a little sharp. But all other details are spot-on.

6 August 2022
Unprompted review
Rated 5 out of 5 stars

Took the plunge!

Been thinking about a LIV for a while. Saw an ad for the GX1 in Cool Grey. Took the plunge and have been very impressed with every aspect of service, delivery and product. I was slightly concerned when the watch arrived with weight of it. But after putting it on it felt seriously comfortable. The fit of the strap seems to counter the weight. Very impressed!!

3 August 2022
Unprompted review
Rated 5 out of 5 stars

GX1 Chrono cool grey.

This is the first Liv watch I own and wont be the last that I purchase. World class service from Chaz and the Liv team. I love the feel and look of my GX1 Chrono in cool
Grey.

31 July 2022
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish.

The entire experience has been pleasant and professional from start to finish and I love the watch. I love the design in craftsmanship, appears to be a very well-made watch. The size and weight are perfect for me as I like big and thick watches and this is comprable to my other watches that are wear on the regular basis.

13 July 2022
Unprompted review
Rated 5 out of 5 stars

AWESOME WATCH

Watch is incredible, in the photos looks great but in flesh is AWESOME, quality is great and their customer service is by far the best I have experienced ever.

13 July 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look