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Lloyds Business Accounts Reviews 

1,536
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 860 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and relationship managers for being professional, welcoming, and hands-on, making the entire account setup process remarkably smooth and efficient. Many people also appreciate the clear online instructions and the quick support they receive when opening new business accounts from scratch. However, some customers also noted frustrating communication issues, cold responses, and unexpected delays during the verification and application process. Some people were dissatisfied with online access as well, mentioning recurring technical errors and serious difficulties when trying to log in or track requests.

What people talk about most

User experience

Customers report positive experiences with user experience, highlighting that opening an account is... See more

Service

Reviewers mention positive feedback about service, highlighting smooth, speedy, and efficient account opening... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While some reviewers praise staff... See more

Staff

Users describe positive interactions with staff, highlighting helpful and professional service during account... See more

Website

Consumers find website experiences to be mixed, as many praise the fast online application and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quickest non internet business bank account ever opened, great comms and all cards, passwords and login received within 4 days of opening - 7 days in total. Much better than 12 years ago when a Lloyds... See more

Company replied

Rated 5 out of 5 stars

Great customer service from Adam when I called late on Friday afternoon, at my wits end with BT and the fact they had taken money from our business bank account erroneously. I have wasted 3 weeks tr... See more

Company replied

Rated 5 out of 5 stars

Very good, I am already a Halifax bank customer on my personal account and having Lloyds Bank on my new business account recently is much better being part of the same family. I am glad that I cho... See more

Company replied

Rated 5 out of 5 stars

Easy to setup, apart from few questions what I didn't really understand, but I've got help from my accountant. Overall the online banking is simple and clear and hope it's gonna staying the same.

Company replied


Company details

  1. #43 of 50 best companies in Bank
  2. #96 of 105 best companies in Financial Institution

About Lloyds Business Accounts

Written by the company


Over one million businesses already bank with us. It’s time to join them.

We give you everything you need to start, run and grow your business, like secure online and app-based banking, support from real people and tools for everyday money management. Plus in-house loans, cashflow solutions, merchant services, FX provision, and more options to fit your business needs.

With over 250 years’ experience, we’re your partner for the long term. And we’ll help you take your next financial step with confidence.

Start-up small business >
Switch your account >

Contact info

Business Bank Account

Apply for a business bank account online in minutes

4.1

Great

TrustScore 4 out of 5

2k reviews

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4.1

All reviews

(1,536)

822 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* service Quick & Easy

5* service Quick & Easy

12 August 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi LB Home & Garden,

We're happy to hear that you found our service quick and easy. We appreciate your kind words!

Regards,
Lloyds

Rated 5 out of 5 stars

Very good

Great service

18 August 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks KSM Private Limited,

Thank you for taking the time to leave such wonderful feedback!

Regards,
Lloyds

Rated 5 out of 5 stars

Sign-up was easy and the process was generally brilliant

Sign up process brilliant
Excellent service from start to finish- Continuously updated. So easy to conduct.

18 August 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Good morning Elite Defence Solutions LTD,

We are so pleased to hear that you found our sign-up process brilliant and our service excellent from start to finish. It's wonderful to know that you felt continuously updated and found the process easy to conduct.

Regards,
Lloyds

Rated 4 out of 5 stars

Company keep me updated every time when…

Company keep me updated every time when I suppose to upload any documents

18 August 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi IPC Ground Work LTD,

We're glad to hear our communication about document uploads was helpful. We appreciate your positive feedback!

Regards,
Lloyds

Rated 3 out of 5 stars

Pre & post approval delays

Pre-approval:
Questions asked were repetitive & unclear.
Post-approroval: it took 12 days for debit card, authentication card & pin to come thru. Very frustrating.

18 August 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Good morning Jahanzeb Qureshi,

We appreciate you sharing your experience. We are sorry to hear about the repetitive questions and the delay in receiving your cards and PIN. We are reviewing our pre-approval process and card delivery timelines to prevent future frustrations.

Regards,
Lloyds

Rated 5 out of 5 stars

Lloyds Business Account

Good experience in setting up a business account with Lloyds

18 August 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Verdant Spaces Limited,

We're delighted to hear that you had a good experience setting up your business account with us. Thank you for sharing your positive feedback.

Regards,
Lloyds

Rated 5 out of 5 stars

Because I was moving amounts of money…

Because I was moving amounts of money from eBay to my account a business account was suggested
so I took up the offer and created an account I was kept informed throughout the process

31 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Lee Goodwin,

We're so glad to hear that the process of setting up your business account was smooth and that we kept you well-informed every step of the way. Thank you for sharing your positive experience with us!

Regards,
Lloyds

Rated 5 out of 5 stars

First Class Service

First Class Service

18 August 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi KL,

We are so pleased to hear that you found our service first class and grateful for the positive feedback!

Regards,
Lloyds

Rated 1 out of 5 stars

International Business Transfers

We have been experience ongoing issues with international transfers and issues with the App for the last month causing critical issues in our business with no workarounds made available. While they eventually admitted they were experiencing IT issues, no updates or resolution has been given. Very poor customer service. I would change banks if it wasn't a hassle to do so.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to open and close the…

It was easy to open and close the business account.

3 August 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Martha Davies,

We're delighted to hear that managing your business account was a straightforward experience for you. Thank you for your positive feedback.

Regards,
Lloyds

Rated 2 out of 5 stars

Be much more prepared to open Trust…

Be much more prepared to open Trust Bank Accounts

2 August 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Elizabeth Allen,

We appreciate your feedback regarding the account opening process. We are always working to improve our services and your comments help us do so.

Regards,
Lloyds

Rated 5 out of 5 stars

Great bank for Business !!

Great bank for Business !!! I recommended this bank for business . many thanks

24 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Mahreen International LTD,

We're so glad to hear you recommend us for business! Your positive feedback means a lot to us. Thank you for sharing your experience.

Regards,
Lloyds

Rated 5 out of 5 stars

Business acoount

Quick aplication process!

15 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Ovidiu Daniel Ferent,

Thanks for the great feedback - glad to hear our application process was quick and easy for you to use.

Regards,
Lloyds

Rated 5 out of 5 stars

Excellent service delivery

Excellent service delivery, seamless app usage.

30 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Motunrayo Afolabi,

We are delighted to hear that you experienced excellent service and found our app seamless to use. Your positive feedback is truly appreciated!

Regards,
Lloyds

Rated 5 out of 5 stars

Great experience opening account with…

Great experience opening account with lloyds loads of advice and very easy to get started

6 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi David Munro,

We're delighted to hear that you had a great experience opening your account with us and found our advice helpful. Thank you for your positive feedback!

Regards,
Lloyds

Rated 5 out of 5 stars

Easy process

Easy process

10 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Derek May,

Thank you for taking the time to leave a review. We're delighted to hear that you found the process easy and straightforward. We appreciate your feedback and look forward to supporting you in the future.

Regards,
Lloyds

Rated 4 out of 5 stars

Local bank

Local bank walked me through steps of getting the account up and running

4 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Dear Paul,

We're happy to hear that our team was able to assist you with setting up your account.

We appreciate your positive feedback!

Regards
LLoyds

Rated 4 out of 5 stars

Buisness Banking

Easy to set up with clear instructions. The login security checks are thorough, making the process feel secure

24 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Dear Sanchez,

We're so glad to hear you found the setup easy and appreciate our thorough security measures.

Thank you for your positive feedback!

Regards
LLoyds

Rated 5 out of 5 stars

Excellent telephone support

The customer support lady I spoke to yesterday was absolutely magnificent and extremely helpful. Could not be faulted or improved

23 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Dear Chris,

Thank you for taking the time to leave such wonderful feedback.

We're delighted to hear that the colleague you spoke with provided such excellent support and made a positive difference to your experience.

Thank you for choosing us.

Regards
Lloyds

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