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Lloyds Business Accounts Reviews 

1,659
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 810 reviews, reviewers had a great experience with this company. Customers frequently mention that opening a new business account is entirely straightforward, exceptionally smooth, and thoroughly well-supported by friendly and helpful staff members. Consumers deeply appreciate the professional guidance, clear communication, and efficient service provided throughout the entire onboarding and setup process. However, some people mentioned difficulties with customer service, pointing out frustratingly long delays when trying to reach the correct support team by phone or online. Reviewers also noted various technical issues with online platforms and physical card readers, describing them as difficult to navigate compared to alternative banking systems.

What people talk about most

User experience

Users describe positive interactions with user experience, frequently highlighting that opening a business... See more

Service

Reviewers highlight positive aspects of service, frequently describing the process as smooth and efficient.... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised the helpful branch staff... See more

Staff

Clients share positive opinions on staff, frequently highlighting a professional, friendly, and responsive... See more

Website

Consumers find website to be ambiguous, with many reviewers praising the online experience, noting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy and straight forward to set up however i could have done with speaking to someone first to explain by Business requirements. Plus it said on my normal bank account that i would be entitle... See more

Company replied

Rated 5 out of 5 stars

Quickest non internet business bank account ever opened, great comms and all cards, passwords and login received within 4 days of opening - 7 days in total. Much better than 12 years ago when a Lloyds... See more

Company replied

Rated 5 out of 5 stars

Great customer service from Adam when I called late on Friday afternoon, at my wits end with BT and the fact they had taken money from our business bank account erroneously. I have wasted 3 weeks tr... See more

Company replied

Rated 5 out of 5 stars

Recently had to open two new business accounts as I needed it to get the business loan from Lloyds. I was with another bank and the process and help from the professionals that worked for me was very... See more

Company replied


Company details

  1. Bank
  2. also in
  3. Financial Institution

About Lloyds Business Accounts

Written by the company


Over one million businesses already bank with us. It’s time to join them.

We give you everything you need to start, run and grow your business, like secure online and app-based banking, support from real people and tools for everyday money management. Plus in-house loans, cashflow solutions, merchant services, FX provision, and more options to fit your business needs.

With over 250 years’ experience, we’re your partner for the long term. And we’ll help you take your next financial step with confidence.

Start-up small business >
Switch your account >

Contact info

Business Bank Account

Apply for a business bank account online in minutes

4.2

Great

TrustScore 4 out of 5

2k reviews

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4.2

All reviews

(1,659)

742 reviews in the last 12 months

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Rated 1 out of 5 stars

If you have a business you want to move on quickly - don't go with Lloyds!

I have been on the phone for 8 minutes, listening to all manner of nonsense and warnings on the Lloyds business account, putting in my details, answering questions, only to be told I'm being redirected and next time need to call 0345 072 5555 - which is the number I dialled in the first place before being fielded around by the auto bot!!! I eventually got through after 25 minutes to be advised they take details, send it to another department who will phone back! If you have a business you want to move quickly - don't go with Lloyds!

12 October 2026
Unprompted review
Rated 1 out of 5 stars

Can't retrieve my information in 1 day…

Can't retrieve my information in 1 day is a delay for me especially in business

9 October 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi George Skinner,

We appreciate your feedback. We know daily operational delays impact your business, and we are working to speed up system data retrieval.

Regards,
Lloyds

Rated 1 out of 5 stars

Totally incompetent

Totally incompetent. A/C applied for 25/08 and was told it was open but it hadn't been. Received £100 compensation and had to apply again on 01/09. A/C was opened next day on 02/09. No card reader or Authentication card was dispatched until 21/09 after I called to chase. Received another £70 compensation. 37 days later i still cant manage the account via the app as the authentication card still hasn't been dispatched.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

The application process was smoother

The application process was smooth, my card arrived in no time very professional

9 October 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks Oscar,

We are glad you enjoyed your experience with our swift card delivery and seamless application. Thank you for your positive feedback!

Regards,
Lloyds

Rated 5 out of 5 stars

I use Lloyds long time I m very happy

I use Lloyds long time I m very happy

9 October 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Deepak,

We are glad you enjoyed your experience and appreciate your loyal support over the years. Thank you for your feedback!

Regards,
Lloyds

Rated 5 out of 5 stars

Understanding Business banking

After initially receiving all my banking paraphernalia I had to work it out... so the best way was to pop-down to my local branch where help was at hand and what I didn't understand was explained to me in a concise way and now I'm in full control, so now my business is slotting in the groove.

9 October 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Westford Jones,

We are happy to hear that visiting your local branch helped clear up the initial setup process for your business accounts. Navigating new welcome materials can certainly feel overwhelming at first, so we are glad our team could provide clear and helpful explanations to get everything running smoothly for you. Thank you for taking the time to share your positive experience with us. We appreciate your feedback and look forward to supporting your business as it continues to grow and succeed.

Regards,
Lloyds

Rated 5 out of 5 stars

Easy and quick application.

Easy and quick application.

11 September 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi TMB Spec LTD,

We are glad to hear that you experienced a fast and simple submission process. Thank you very much for taking the time to share your five-star feedback with us!

Regards,
Lloyds

Rated 5 out of 5 stars

Lloyd's business account

Lloyd's business account excellent process easy friendly 👌

8 October 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks Ibrar Hussain,

Thank you so much for taking the time to share your positive feedback with us.

Regards,
Lloyds

Rated 5 out of 5 stars
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi M Foster,

We are glad to hear that you found the information clear and straightforward. Thank you very much for sharing your positive feedback with us!

Regards,
Lloyds

Rated 5 out of 5 stars

Everything went smoothly and…

Everything went smoothly and straightforward.

5 October 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Eguagie,

We are happy to hear that your experience was easy and hassle-free from start to finish. Thank you so much for taking the time to share your wonderful feedback with us.

Regards,
Lloyds

Rated 5 out of 5 stars

Perfect business account

I still exploring more features on this business account and I think this is user friendly and very useful.

8 October 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks How Suet Lo,

It is fantastic to hear that you are finding your new business account so helpful and easy to navigate. We hope you enjoy discovering all the features available to support your business as you continue to explore.

Regards,
Lloyds

Rated 5 out of 5 stars

Account got opened with out any…

Account got opened with out any difficulty

1 September 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks Paraansh Logistics LTD,

We are happy to hear that setting up your new account was a seamless and hassle-free experience for you. Thank you for sharing your positive feedback with us.

Regards,
Lloyds

Rated 5 out of 5 stars

Just everything was clear

Just everything was clear, honest, and timely communication.

8 October 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Mark,

We are glad you enjoyed your experience. Thank you for appreciating our open and prompt updates.

Regards,
Lloyds

Rated 5 out of 5 stars

Have opened up a Lloyds business Bank…

Have opened up a Lloyds business Bank account to qualify for their £400 bonus. All straightforward so far but now need to spend £100 on card and set up two direct debits!

8 October 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks Colin,

Thank you for sharing your positive feedback with us. We are happy to hear that setting up your new business account was a smooth process.

Regards,
Lloyds

Rated 4 out of 5 stars

Great supporting from the team

Great support Lloyids team at Luton branch

8 October 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Akshay Suresh,

We are happy to hear about your positive experience with the customer service provided at our branch. Thank you for taking the time to share your feedback with us.

Regards,
Lloyds

Rated 5 out of 5 stars

Excellent service

Immediate feedback and update on my application, customer service operative were patient and ready to help by explaining in details with patience what i wansnt doing right.

22 September 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks Hargrio Limited,

We are happy to hear about your great experience with our application process. Thank you for sharing your positive feedback.

Regards,
Lloyds

Rated 4 out of 5 stars
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks JJ,

We are glad you enjoyed your experience with our team's assistance. Thank you for your feedback!

Regards,
Lloyds

Rated 5 out of 5 stars

I’m happy with the process and the account

I’m happy with the process and the account looks perfect for my needs

23 September 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks Beverley,

We are glad you enjoyed your experience with our setup. Thank you for sharing your positive feedback with us!

Regards,
Lloyds

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