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Lloyds Business Accounts Reviews 

1,586
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 834 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably quick and smooth process of opening a business bank account online, noting that applications are handled efficiently from start to finish. People also mention that the staff members are extremely professional, helpful, and clear when explaining the required documents during the setup phase. However, some customers also noted real difficulties in reaching the right support teams and experienced frustrating delays with online account management. Many reviewers expressed disappointment when customer communication broke down entirely or when digital platforms felt outdated and overly complicated to navigate.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the account setup process is... See more

Service

People report positive experiences with service, highlighting an efficient, organized, and seamless process... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers describe the onboarding process as... See more

Staff

Customers had positive experiences with staff, highlighting polite, professional, and extremely helpful... See more

Website

Users describe ambiguous interactions with website, highlighting both smooth digital setups and frustrating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy and straight forward to set up however i could have done with speaking to someone first to explain by Business requirements. Plus it said on my normal bank account that i would be entitle... See more

Company replied

Rated 5 out of 5 stars

Quickest non internet business bank account ever opened, great comms and all cards, passwords and login received within 4 days of opening - 7 days in total. Much better than 12 years ago when a Lloyds... See more

Company replied

Rated 5 out of 5 stars

Great customer service from Adam when I called late on Friday afternoon, at my wits end with BT and the fact they had taken money from our business bank account erroneously. I have wasted 3 weeks tr... See more

Company replied

Rated 5 out of 5 stars

Very good, I am already a Halifax bank customer on my personal account and having Lloyds Bank on my new business account recently is much better being part of the same family. I am glad that I cho... See more

Company replied


Company details

  1. #44 of 50 best companies in Bank
  2. #94 of 102 best companies in Financial Institution

About Lloyds Business Accounts

Written by the company


Over one million businesses already bank with us. It’s time to join them.

We give you everything you need to start, run and grow your business, like secure online and app-based banking, support from real people and tools for everyday money management. Plus in-house loans, cashflow solutions, merchant services, FX provision, and more options to fit your business needs.

With over 250 years’ experience, we’re your partner for the long term. And we’ll help you take your next financial step with confidence.

Start-up small business >
Switch your account >

Contact info

Business Bank Account

Apply for a business bank account online in minutes

4.1

Great

TrustScore 4 out of 5

2k reviews

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4.1

All reviews

(1,586)

775 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Such a poor service. Do not waste your money and time

Such a poor service, time to leave this incompetent bank. Lloyds Business routinely block purchases despite assurances there are no blocks set. Even with verified payments, items are blocked - but they do not advise you. You have to wait for your item or service provider to inform you. This undermines reputation and confidence. This service is anti-business. AVOID.

Edit. I spoke to Fraud department. 30 mins on the call but they finally assured me all blocks had been removed from my card. 2 days later.. Amazon orders all cancelled as card still blocked. £8.50 a month for this awful service.

In addition, when they do phone, it comes through as a random UK number.. the type they also tell you not to answer. Why can't the online card verification be enough??

19 July 2026
Unprompted review
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Ben Needham,

We appreciate you sharing your experience regarding blocked payments. We understand how frustrating it is when transactions are unexpectedly declined, especially when you've been assured otherwise. We are reviewing our processes to prevent such issues and improve how we communicate these situations.

We have reached out via call to assist, however we have been unable to get in contact with yourself. We would love to look into this issue for you and if you get the opportunity to contact us please do.

Regards,
Lloyds

Rated 4 out of 5 stars

Very interesting bank

Im happy with the experience and my company hopefully will do very well in a future

18 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Mr Ahmedpana.

We're so glad to hear you had a positive experience and wish your company great success in the future!

Regards,
Lloyds

Rated 1 out of 5 stars

Don’t use them

Don’t use them , shut most of there banks down .
Due to a missed bounce back loan payment they shut all our accounts down and all we got was one tex .
Could not use our cards or make any payments . Told it could take 8 weeks to sort it out .
We are now in a mess as can’t make payments for new jobs which our customers have paid deposits in for . Missing order deadlines , this is not right at all. Please go to another bank .

17 July 2026
Unprompted review
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Antony Deakin.

We are truly sorry to hear about the significant difficulties you've experienced with your accounts and the impact this has had on your business operations and customer commitments.

We understand how frustrating and disruptive it must be to face such challenges, especially when deadlines are at stake. We are actively reviewing your feedback to understand the processes involved and identify areas where we can improve our communication and support during such situations.

Regards,
Lloyds

Rated 4 out of 5 stars

Easy to apply

Easy to apply

17 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks John Bianco,

We appreciate your positive feedback regarding the process!

Regards,
Lloyds

Rated 5 out of 5 stars

The application process was quick and…

The application process was quick and straightforward. The staff were professional, helpful, and explained everything clearly. Thank you for the excellent service.

10 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks for the review Autocleanrpro LTD.

We're so glad to hear that our application process was quick and that our staff provided clear and helpful explanations. Thank you for your kind words about our excellent service.

Regards,
Lloyds

Rated 5 out of 5 stars

Excellent communication

Excellent communication and understanding of our business needs

15 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks Nick Philpott.

We are so pleased to hear that our communication and understanding of your business needs met your expectations. Thank you for your kind words.

Regards,
Lloyds

Rated 5 out of 5 stars

Great Bank

Very good bank

16 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks J R.

We appreciate the feedback and your confidence in our Business Banking.

Regards,
Lloyds

Rated 5 out of 5 stars

The whole process of setting up a new…

The whole process of setting up a new business account has proved to be super efficient and effective.

12 June 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks Jane, we're so glad to hear that our new business account setup process was efficient and effective for you. We truly appreciate your kind words!

Rated 5 out of 5 stars

Quickest business bank account ever opened

Quickest non internet business bank account ever opened, great comms and all cards, passwords and login received within 4 days of opening - 7 days in total. Much better than 12 years ago when a Lloyds business account (my first) would turn the application around in 3 months.

1 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hello,
We're so happy to hear about your positive experience opening a business account with us! It's wonderful to know that we could provide such a smooth and quick setup for you. Thank you for sharing your feedback!
Regards,
Lloyds

Rated 5 out of 5 stars

The application for the Business…

The application for the Business account for my Enterprise was seamless, despite taking considerable time to onboard the business, yet it was completed in an efficient way. Even i had the opportunity to get in touch with the onboarding team to communicate extra information which were essential for my business application.

It is my pleasure to do business with Lloyds Bank.

11 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Mr Mohab Elhawary,
We are delighted to hear that your experience with our Business account application process was seamless and efficient, despite the time it took. It is wonderful to know that our onboarding team was able to assist you with essential information. We truly appreciate your review and look forward to continuing to do business with you.
Regards,
Lloyds

Rated 5 out of 5 stars

Well Done Lloyds

Everything was easy and straight forward to open an account

10 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hello Dyla Academic,
We're delighted to hear that you found the account opening process to be easy and straightforward. Thank you for your positive feedback!
Regards,
Lloyds

Rated 5 out of 5 stars

BUSINESS

so quick with no time delays

17 June 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Negsan Limited,
We're glad you experienced a smooth account opening. We appreciate your positive feedback!
Regards,
Lloyds

Rated 1 out of 5 stars

Submitted my application on the 3rd of June….

I wish I had a positive experience with Lloyds. It’s been 5 weeks since I applied for a business banking account. My business has been running for over 3 years and I wanted to switch to a high street bank for ease.

Within the first 7 days I was requested to upload further information, which I did. Since then I’ve had no further communication at all.

My last communication was an automated one on the 16/06/26 to say my application is taking longer than usual. I now cannot access the tracker at all.

I will now need to find an alternative bank after hearing nothing back from the accounts opening team despite them initially communicating with me via that email.

The tracker even said accounts take 4-8 days to open and if it had stated it would take in excess of a month I wouldn’t have applied in the first place.

10 July 2026
Unprompted review
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Lauren,

We appreciate you taking the time to share your experience regarding your business banking application. We understand your frustration with the extended waiting period and the lack of communication, especially given your business's established history and your desire for a smoother transition.

We recognize that the stated timeline for account opening was not met, and we apologize for the inconvenience this has caused. We are currently using the information you have provided to review and your case and to try understand the root cause to take on learning. We will let you know once we have further information.

We will use our findings to review our application process and communication protocols to prevent similar situations in the future.

Your feedback is invaluable as we work to improve our services.

Many thanks.

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience applying for a Lloyds Business Account. The online application was straightforward, easy to follow, and well organised. The questions were clear, making it simple to complete the process. Overall, it was a smooth and professional experience. I would recommend Lloyds to anyone looking to open a business account.

9 July 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hello HSNR Towels,
We're so happy to hear that you had such a positive and smooth experience opening your Lloyds Business Account! It's wonderful to know our online application process was straightforward and clear for you. We truly appreciate your kind recommendation.
Regards,
Lloyds

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. The documentation was okay.

11 June 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi T Spokes,
We're happy to hear our staff was helpful and friendly. We appreciate your feedback on the documentation. Thank you for your review.
Regards,
Lloyds

Rated 4 out of 5 stars
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hello Ozz-E-Utes Limited,
We are pleased to hear you had a positive experience and appreciate your review.
Regards,
Lloyds

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