Having been treated with disinterest by another company who had provided insurance for us over two decades I shopped around. Lloyds were one of six companies approached. They listened and provided cle... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a renewal letter from my previous insurance company (Tesco) and it was more expensive than the current year. Looked on a comparison site and found that Lloyds Gold Level was nearly £200 cheaper. W... See more
Company replied
Very competitive rates , my previous insurer pushed my renewal price up by over £160 even tho I hadn’t even made a claim. So I decided to look around and found Lloyds car insurance who had better cov... See more
Company replied
The process was easy via your website compared to others that I had looked at. I had been with another A rated insurer for many years buying their Gold policy however this year they doubled the cost o... See more
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Company details
- Insurance company
- also in
- Bank
- Car and Motor Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
9k reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Clear and convenient explanations
The way Lloyds Bank Insurance explains information is very convenient. Everything was clear and easy to understand, which made the whole process simple.
10 September 2026
Reply from Lloyds Bank Insurance
Hi Yoav,
We're so pleased to hear that you found the information clear and easy to understand. It's wonderful to know that this made the entire process simple for you.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Outstanding service.
I have used your partner Halifax Bank for years and their service was second to none. I am sure your service will be just as professional.
11 September 2026
Reply from Lloyds Bank Insurance
Hello Mr Moran.
We love to see feedback like yours - thanks for letting us know
Thanks for choosing us!
Jonathan
Lloyds Bank Insurance
Reply from Lloyds Bank Insurance
Good morning, David.
Thanks for taking the time to leave us this feedback.
I understand how frustrating this must have been and I'm sorry to hear the policy didn't renew.
I can see my colleagues have previously logged your dissatisfaction regarding this.
If you need help with anything, or would like to get in touch with us, head to help.lloyds.insuremotor.co.uk/help/s
Jonathan
Lloyds Bank Insurance
The ease with which I could organise…
The ease with which I could organise and action my response to the questions
16 September 2026
Reply from Lloyds Bank Insurance
Hi Ajit,
We're delighted to hear that you found it easy to organize and action your responses to the questions. Thank you for your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Colin
Thank you for your review and positive feedback.
Regards
Jenny - Lloyds Pet Insurance
Reply from Lloyds Bank Insurance
Hi Marie,
We are so happy to learn that our team member was helpful and provided you with a clear explanation. Thank you for sharing your positive experience.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Easy to renew and make changes online
24 September 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hello
We're so pleased to hear that you found it easy to manage your policy and make updates online.
Thank you for your positive feedback!
Take care.
Richard.
Absolute joke. Lloyds bank. Needs to get into the real life
Absolute joke. Changed phone for gods sake. Logged on using user ID, password, identity code, grandmas birth certificate and Noahs Ark 2x2 and cant add my card to Apple pay but still managed to use it on the original phone. They are only manning phones 9-5 with 8hrs 55mins for lunch so cannot get through. Said they will send a code through the post FFS the post??? And if i need to eat within the next 4 weeks? I changed a phone???
23 September 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Janette
I'm sorry to hear this and understand your frustration. This profile is for Lloyds Bank Insurance but if you would like to discuss the matter further you can call Lloyds Bank on 0345 300 0000 (or +44 1733 347 007 from abroad) so they can discuss your concerns.
If you'd prefer to make a complaint, please visit the complaints page by copying the following link into your web browser http://spr.ly/62041BGeOnF.
Kind Regards,
Juwehriah – Lloyds Bank Insurance.
Your home insurance letter arrived out…
Your home insurance letter arrived out of the blue but just in time as I was about to renew my home insurance with AXA .I have been with AXA over 10 years but your renewal price was more competitive .
8 September 2026
Reply from Lloyds Bank Insurance
Hi David,
We're so glad our home insurance letter arrived at such an opportune moment for you! It's wonderful to hear that our renewal price was more competitive, and we appreciate you choosing us after being with your previous provider for so long. Thank you for your positive feedback.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Inflation!
Competitive price.trusted brand.
I walk if you increase next years price by 50%
You have been warned
13 September 2026
Reply from Lloyds Bank Insurance
Hi Frank,
We appreciate your feedback and are glad you value our brand and competitive pricing. We understand your concern about potential price increases, we would always recommend that you give us a call when your renewal is due and we'll be able to review the price and the cover.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Bank app
Absolutely terrible experience. The app randomly stopped working on my new phone and only gave me the option to reset my memorable information. I reset it, and it still sends me straight back to the same screen. Tried calling customer service and waited 10 minutes without reaching a single human being. The issue remains completely unresolved. I’ll be switching banks as soon as possible. Avoid.
23 September 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Daud,
I'm sorry to hear this and understand your frustration. This profile is for Lloyds Bank Insurance but if you would like to discuss the matter further you can call Lloyds Bank on 0345 300 0000 (or +44 1733 347 007 from abroad) so they can discuss your concerns.
If you'd prefer to make a complaint, please visit the complaints page by copying the following link into your web browser: http://spr.ly/62041BGeOnF.
Kind Regards,
Juwehriah – Lloyds Bank Insurance.
Competivevprice and good cover
11 September 2026
Reply from Lloyds Bank Insurance
Hi Lesley,
Hi,
We are so glad to hear that we could offer a policy to suit your needs.
Thank you for the feedback and hope you enjoy your day!
Kim
Lloyds Bank Insurance
Reply from Lloyds Bank Insurance
Hi Jeremy,
We are so glad to hear that you find it easy to manage your policy details with us.
Thank you for the feedback and hope you enjoy your day!
Kim
Lloyds Bank Insurance
Helpful as I do not find the phones easy
7 September 2026
Reply from Lloyds Bank Insurance
Hi Ann,
We're so glad to hear that you found our service helpful, especially since navigating phones can sometimes be a bit tricky. Your positive feedback is truly appreciated!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Gary,
We are so glad to hear that you find it easy to manage your policy details with us.
It's great to hear that you were happy with your price too.
Thank you for the feedback and hope you enjoy your day!
Kim
Lloyds Bank Insurance
It was easy to do through the bank.
9 September 2026
Reply from Lloyds Bank Insurance
Hi James,
We appreciate your feedback and are glad to hear the process was straightforward for you.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Mike,
We're so pleased to hear that you found the process quick and easy, and that our pricing was more competitive than your previous supplier. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Professional and friendly staff
Professional and friendly staff. Helped me understand my options, good at explaining the process and steps.
7 September 2026
Reply from Lloyds Bank Insurance
Hi PE,
We're so pleased to hear that our staff were professional and friendly. It's great to know that they helped you understand your options and explained the process clearly.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Excellent timing and good value offer
The algorithms and A1 appear to work very well because the incredably good insurance offer arrived in my mail box the day my insurance with another provided ended. After that it was very easy to finalize the details of the insurance. Well timed and very use of modern technology!
7 September 2026
Reply from Lloyds Bank Insurance
Hi Klaasje,
We are delighted to hear that our timely offer and efficient use of technology provided such a seamless experience for you. It's wonderful to know that our efforts to streamline the insurance process were so beneficial. Thank you for your kind words and positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Very pleased with the renewal price of…
Very pleased with the renewal price of mu home insurance policy
22 September 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi John,
We are so pleased to hear that you are happy with the renewal price of your home insurance policy. Thank you for sharing your positive feedback with us.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
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