Lloyds Bank Reviews 11,215

I cannot express my frustration with this bank
They shout down a joint account between me and my partner without any notification because they thought it was being used for business. You cant even setup an account in branch anymore yet they still want to goto branch to prove ID. My partner has been without an account now for 7 days and everything is now caving in thank you Lloyds you complete muppets. I have now setup a solo account just to get hr registered on the system. I'm still having issues getting the join account setup online as the new account has a different layout and the online team are unable to assist and have now advised to go to your nearest branch. And I might add all the branches are shutting down. Absolute chocolate.

Absolutely pathetic service at the bank. They wont certify an ID for their own customers and made you run from one branch to another. Absolutely waste of time.

Alison j she is excellent helped to me get back on my mobile app.

A lady called Linzi branch manager at Corby Lloyd branch.

I was very nervous when I came to the branch to set up a business account. Linzi was so helpful and very understanding. She Made me feel very comfortable and was so supportive. Exceptional kindness and support. Especially as I have a MS condition
Thank you for everything

I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in at around 10:30am and was told there were two customers ahead of me. I waited patiently for an hour.
After the second customer left, a staff member who identified himself as Tony J came out, looked at the list, and announced he would only deal with “short enquiries.” At no point before this was I informed there were separate queues for short and long enquiries. Despite my long wait, I was ignored and another customer was served before me instead.
At around 12:05pm, Tony finally called my name. When I asked why my enquiry could suddenly be handled now, he replied arrogantly that his colleague dealing with “long enquiries” was taking too long, so he would help me instead. There was no apology for the delay or for skipping me earlier, as if he was given me mercy.
He then asked me to sit back down on a dirty customer chair and later returned with only a phone number on a piece of paper, telling me to call instead. This was unacceptable after making me wait for over 90 minutes. If the branch could not handle Court of Protection matters, I should have been told immediately when I logged in, instead of being left waiting unnecessarily.
When I complained about the poor treatment, Tony appeared unwilling to listen and asked me to leave the branch. When I asked why, as my issue had still not been properly handled and no apology had been offered, he threatened to call the police. Both he and the security guard came towards me and raised their voices and told me to leave. I chose to leave because the environment felt hostile, intimidating, and deeply unprofessional. (Most importantly there was no point to continue waste a min in that branch for the rude treatment)
What made this experience worse is that earlier the same morning I received excellent service at HSBC, where my enquiry was handled professionally within 45 minutes. I also visited NatWest afterwards, and despite lunchtime queues, their staff assisted me efficiently and respectfully within another 30 minutes. The contrast in customer service was very clear.
I found the behaviour at Lloyds Bank Kilburn rude, dismissive, and intimidating. As a Chinese female customer, I felt ignored and unfairly treated. I was also concerned by the aggressive attitude shown when I questioned the service I received.
In addition, the seating area in the branch was extremely dirty and unhygienic. The chairs and sofas appeared poorly maintained, and I had no choice but to sit there for a long period while waiting. I have attached photographs of the flee bites on my skin that caused by these chairs…
I would like:
1.A formal apology from branch management.
2.A proper investigation into the conduct of the staff member who identified himself as Tony James.
3.Assurance that customers are treated respectfully and professionally in future.
4. Better staff training on customer service and efficient customer support (such as giving out a piece of paper with the tel number from beginning instead of wasting people's precious time!).
Finally, when I initially asked the staff member for his name, he refused to provide it and only shouted out a name afterwards, so I cannot confirm whether “Tony James” is true or fake. I have attached his photograph for identification purposes.
Customers can request to know the full name of the staff who served them.

Mo from Leicester Melton Road was great, brilliant service.
Really need more staff members like him in branch

It was amazing mrs jelly was nice to me and she helped me open more savings and more benefits in leamington spa branch im satisfied and happy thank you

Himanshu was very helpful in the wellingborough branch helping me reset my banking app thank you

I went into Loyd Bank at Harrow and was served by Rama. The service was really really outstanding. I was so pleased as she helped me reset my mobile app as i had been struggling.

Got assisted by Himanshu. He was very helpful taught me how to deposit money using banking app which was new to me. Happy with the service.

Lizzy at loyds bank leamington spa branch was fantastic sorting my banking problem, great customer service would deffinately fecomend , many thanks

The attentiveness and professional approach taken by the Lloyd’s Manchester team - most of all Toyin

Yesterday afternoon, I went to Lloyd's Bank, Cambridge Branch to enquire about how to find the info of the interests I have received for the tax years of 2024/2025 and 2025/2026. I was happy to be served by Jake who is very helpful and patient. He explained clearly of how to find the details on the App and also helped to print the documents. Besides, he also guided me to finish the steps of applying for 'Save the Change' of my debit card. Furthermore, he also helped me to finish the set up of Google Pay on my mobile App. I am really really thankful for Jake's wonderful services and help and also appreciate the great manner and effective jobs he has offered to me. Wishing him a prosperous future in his career!

I wouldn't write if I thought today's experience was a one-off but, sadly, it was very similar to other experiences I've had since Halifax closed several branches I used regularly and advised me I could use my account at Lloyds.

The scene today was as follows. Three members of staff were visible: one sitting near the entrance, presumably as some sort of greeter; a second at a desk further away - I have no idea what her function was; and a third at one of the cashiers' posts.

None of the above was dealing with customers. All the customers were in a queue for the one ATM that dealt with withdrawals (there were two ATMs but one was reserved for deposits). I was second in that queue behind a couple of people who either didn't know how to use it or were making multiple withdrawals on different cards. Anyway, after about three minutes - and with a queue growing behind me - I went to the cashier's desk and asked if I could make a withdrawal. The cashier replied that she was too busy. Think on that: one person at the cashier post and she was too busy to deal with a customer. I left in disgust.

As I said, this wasn't untypical of Lloyds. I've had pretty poor service in this branch before. And other things were familiar from other branches I've visited. The two-ATMs-but-only-one-actually-dispenses-cash thing is something I've seen in branches in three different towns. Similarly, I've often come across long waits for the one cashier available (though, unlike today, the cashier was at least dealing with a customer - it's just that there are seldom enough cashiers to deal with all the customers, leading to queues even when it's not busy).

It's hard to avoid suspecting that Lloyds don't really want to provide branch services. Halifax wasn't great, but it was better than this.

Update:

Having read Lloyds' reply I drafted a complaint and followed the link given in their reply. Totally useless. Unless I missed it, there is no email address to which I can send the text (the only email on the complaints pages is for the ombudsman). The options seem to be to phone and, presumably, explain the whole thing over again to some unfortunate person who won't know what I'm on about; or to use the online complaints system - which requires me to enter a lot of personal details before I even get to know what the online complaints system entails. I suppose I also have the option of getting my complaint printed and posting it to them but I'm not going to do that.
I was quite impressed when I got a swift response to my review. But now I can only be futher convinced that Lloyds's commitment to customer service is quite hollow. A simple email address like feedback@lloydsbank is all that's needed if they really want to know how customers feel; but it seems too much for them.

Lloyds customer service is totally atrocious.

They are now being investigated by FCA and Data Protection Officers for respectively Financial Misconduct and For inane Data breaches. They had been warned but unfortunately I have to report that they do not actually care.

Maybe the directors are in the process of a company collapse or most likely an Incompetent CEO who is likely to Bankrupt Lloyds.

Data Protection breaches can cost a company up to 4% GDP. This would turn a 75 million profit into around a 350 million pound loss.

Never had any issue. Could be a little bit more user friendly. Some services are not the cheapest.

I had an excellent experience at Lloyds Bank Reading Town Centre today; thanks to the support I received from Shalom. She was incredibly kind, attentive, friendly, patient, and genuinely supportive throughout the whole interaction. Her calm and caring approach immediately put me at ease and made me feel relaxed and listened to.
Not only did she help resolve the issue I had with my credit card efficiently, but she also went above and beyond by taking the time to explain different options to help optimise my finances and savings. I truly appreciated how thoughtful and helpful she was.

Joseph

I'm very dissappointed with this service. I applied a credit card because I want to purchase PC parts using that credit card and just pay for it monthly. But unfortunately the bank kept declining my purchase. I rang them and confirmed my details. They probably thought I was a fraud. She didn't resolve my issue and she asked me to go to my local branch to verify myself. Wtf?! I don't wanna waste my time going there just to verify myself. Ridiculous!

My sister and I were both impressed with how Cheryl answered all our questions about our POA clearly and thoroughly. She reassured us with her professional yet calm approach. She assured us that all of our questions were sensible and normal. Her customer service was excellent.

I went to Lloyd’s at Bishop Stortford where I was attended to by Mia. She was very competent and helped me with what I needed very efficiently. She was also very sweet so I’m happy with the customer service.