Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really worried about the date of my next Injection.I have a long standing Anxiety State.I self inject ,that's fine but I am over anxious working out next date.I telephoned my delivery service n... See more
Company replied
Karen in the call centre made the experience great for me. I've had some frustrations ordering a medication but I feel assured that Karen has sorted it. She was understanding and warm natured and went... See more
Company replied
Today, I had the pleasure of speaking with a lovely gentleman named Ash Ajmal on two separate occasions regarding an issue with my medication delivery. Ash was extremely helpful and went above an... See more
Company replied
Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.6
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Fantastic service
LLOYDS telephoned me today regarding a new medication that I am about to have.
I wish I asked lady's name or I might have forgotten when she told me.
Very kind, caring, professional and attentive. Explained everything I full detail.
Thank you for your great service.
Many thanks
12 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Shari,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about our Patient Services team, who assisted you with booking your delivery. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Explain everything details in very…
Explain everything details in very clear, concise and patient manner. Repeat the important information to assure client’s understanding and give time to talk. I had a sense of pleasantness in conversation, professional and kind mannerisms even over telephone. I forgot the lady name which she mentioned it at the beginning of the call. Excellent service and very helpful. Thank you.
11 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jacqueline
Thank you for your kind feedback. We’re delighted to hear that the information was explained clearly and that you felt listened to and supported throughout the call. It’s great to know the conversation was both professional and pleasant. We appreciate you taking the time to leave a review regarding the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
The staff are always friendly and helpful…
The staff are always very helpful and willing to go the extra mile. Joe made the phone call person centred this evening, adding appropriate humour and making the interaction positive, one of a few positives this week when we have had so many knocks. The world needs more people like Joe
11 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Melanie
Thank you for your review. We’re delighted to hear that Joe made your experience so positive and person-centred. We appreciate you taking the time to leave a review regarding the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyds clinical phoneline was getting a high…
I knew Lloyds were getting a high volume of callers but I couldn’t solve my problem online. Once I got through Joe was so helpful and assuring. He sorted out my issue in a friendly but professional manner. Top marks.
9 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sue
Thank you for your kind feedback. We’re pleased to hear that Joe was able to support you and resolve your issue in a friendly and professional manner. We’ll be sure to pass your comments on to him. Thanks again for taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
A very nice person made initial contact…
A very nice person made initial contact and put me at ease. She covered everything that was going to happen and I appreciated her help.
Janette Strang
11 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Janette and William,
Thank you for taking the time to share your experience with us. We're pleased to hear you are satisfied with our service and really value your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
This was my first contact today about…
This was my first contact today about my new meds. The lady Sue who called was very informative, explained everything well and had a fabulous upbeat manner which put me at ease straightaway. Thankyou Sue.
11 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Lee,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about Sue, who assisted you today with your implementation into our service. We really appreciate your feedback and have shared this with Sue from our Patient Services Team.
Kind regards
Patient Safety and Complaints Improvement Team
I spoke to a representative who was…
I spoke to a representative who was very clear, concise and made sure I understood everything before the call ended.
9 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Chloe
Many thanks for leaving a review. We're so pleased to hear about your positive experience with our Patient Services Team and are glad that you felt reassured about the service that we will be providing to you. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
The lady who called me was very helpful…
The lady who called me was very helpful and explained everything in detail to me
9 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Beverley
Thank you for taking the time to leave a review. We're very pleased to hear your positive comments about our Patient Services Team who assisted you and clearly explained our service. We're very grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Julie was very thorough and most…
Julie was very thorough and most delightful😃
9 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Nigel
Many thanks for your kind review. We're delighted to hear about your positive experience with Julie from our dedicated Patient Services Team and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Julie explained everything very clearly…
Julie explained everything very clearly and helpfully.
The phone line was a little distorted, which was why I had to keep asking her to repeat certain things.
9 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patricia
Many thanks for leaving a review. We're sorry to hear that the phone line wasn't clear but are pleased that Julie from our dedicated Patient Services Team was still able to assist you with your query. We're grateful for your positive feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Karen is really helpful and tried to…
Karen is really helpful and tried to fix the name problem in the prescription for me, and provide excellent advice to save me more energy to deal with the issue…
8 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Berry
Many thanks for your kind review. We're really pleased to hear about your positive experience with Karen from our dedicated Patient Services Team who provided help and advice on your prescription issue. We're grateful for your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
The team have always been fantastic…
The team have always been fantastic from 2015 until present.
Professional and friendly can't fault them.
8 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Craig,
Thank you so much for your review. We're delighted to hear that you’ve had such a consistently positive experience with our team over the years. It’s wonderful to know you find the service professional and friendly. We really appreciate your continued support and feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful sorting out the delivery
Very helpful sorting out the delivery. Tried various options and provided excellent timely service.
6 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're really pleased to hear that you found the team helpful in sorting out your delivery and that various options were explored to provide a timely service. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
This company do not realise they are…
This company do not realise they are playing with people’s lives. I had a delivery booked for today and have heard nothing from the company and trying to get through to them by telephone is almost impossible unless you want to wait on the phone for hours. I really don’t understand how this company has a license to deliver peoples life saving medication because they have no care for their patients
5 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Seb,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning it is when a delivery does not arrive as expected, particularly for essential medication.
This is not the level of service we aim to provide. We have requested further information so we can look into this properly and ensure it is escalated to the appropriate teams for investigation.
Thank you for bringing this to our attention.
Kind regards,
Patient Safety and Complaints Improvement Team
Call handler Joe was very proficient
Call handler Joe was very proficient, but I was on hold for 40+ minutes before I got through. I think that is not acceptable and would have been 5/5 if hold time was <3 minutes.
4 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Many thanks for taking the time to leave a review and we’re delighted to hear your positive comments about Joe from our dedicated Patient Services Team who assisted you.
We’re very sorry to learn of the extended wait time you experienced in speaking to a member of the team. Regrettably this has been affected by current resourcing levels and we’d like to apologise for any frustration and inconvenience this may have caused you. Please rest assured that we’re actively working to reduce and improve call waiting times, to ensure that we continue to provide an excellent patient experience.
We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
I’m not sure of her name
I’m not sure of her name, but the lady I spoke to over the phone to discuss my medication was lovely, and dealt with my queries quickly and professionally, so I would like to extend my gratitude for this. Thank you.
3 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Tom
Thank you so much for your kind review. We're delighted to hear about your positive experience with our Patient Services Team and are glad they were able to assist you with your queries about your medication. We're very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Joe,
We are so happy to hear that Michelle was helpful and you were satisfied with our Patient Services experience.
We appreciate you taking the time to leave such lovely feedback.
Always here to help.
Lloyds Clinical
They were absolutely amazing with total…
They were absolutely amazing with total satisfaction in each and every aspect!keep it up 👌👍
2 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Bharat,
Thank you so much for taking the time to write such a warm and positive feedback! We are happy to hear that you were totally satisfied with the team's services. We are always here to help.
Lloyds Clinical.
Very helpful
Very helpful, friendly and quick with helping sort out delivery
1 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Matt,
We’re delighted to hear everything went well and that our team could support you quickly. Your feedback means a lot to us. Thank you for taking the time to share it.
Lloyds Clinical
Great customer Service
Once I got through to a rep I was really impressed . Gemma was attentive , concerned and reassured me that she would do everything she could to resolve my problem ( this was an issue with a prescription not being sent by the hospital ) and would follow up .
True to her word , she contacted me and resolved the issue and would expedite the delivery .
Great customer care .
1 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Steven,
Thank you so much for your review. We're really pleased to hear that, once connected, you had such a positive experience with Gemma. It’s great to know she was attentive, reassuring, and followed through on her commitment to resolve your issue and arrange delivery. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
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