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Lloyds Wealth Reviews 1,877

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and patient approach, making financial advice easy to understand. People frequently highlight the excellent service, noting the personalized attention and the clear, honest guidance provided. Many appreciate the smooth user experience, including accessible online portals and the ease of contacting their advisors for ongoing support. However, some people were dissatisfied with the company's communication when they decided not to proceed with their services, feeling ignored after expressing disinterest. A few other people also felt that the company was more focused on wealth transfer than wealth management.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the personalized and clear financial... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the knowledgeable,... See more

User experience

Customers consistently note positive experiences with user experience. Many appreciate the convenience of... See more

Customer communications

Consumers find contact with financial advisors to be a positive experience. They appreciate the ability to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SPW has served us really well - from before it became SPW to the present. The planning tools around long term cashflow are invaluable, linked with appropriate advice on risk approach, mix of products... See more

Company replied

Rated 5 out of 5 stars

SPW was introduced to me through LLoyds Bank. I was initially cautious about discussing my finances with a new third party. However, the advisor set out options clearly and with no pressure. The weig... See more

Company replied

Rated 5 out of 5 stars

I have used Schroders Personal Wealth (SPW) and previously Lloyds Private Banking for many years. I have always been provided with sound financial advice during this time taking into account any chang... See more

Company replied

Rated 5 out of 5 stars

Referred via own bank so process felt safe. Great clear and knowledgeable advice from advisor. No pressures. A few discussions so correct advice could be offered. Variety of investments available but... See more

Company replied


Company details

Written by the company

Lloyds Wealth is a fully owned subsidiary of Lloyds Banking Group, bringing together a long‑established banking heritage with specialist wealth planning expertise. Our nationwide team of over 300 advisers provides personalised advice, supported by digital tools that help clients understand their finances, track progress and make informed decisions over time. Our purpose is simple: to help people build clear, practical financial plans that support their goals and give them confidence about the future. We work with clients at all stages of life - whether you’re beginning to save, reviewing existing investments, thinking about financial protection, planning for retirement, or considering how best to pass on your wealth. Every plan we create is tailored to the individual. We take the time to understand what matters most to our clients, explain options in clear, straightforward language, and recommend solutions designed to support your long‑term financial wellbeing. Our clients are at the heart of everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Very helpful and reassuring

Highly recommend especially if your not a expert at investing

23 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our services are helpful. Thank you for your recommendation.

Schroders Personal Wealth

Rated 5 out of 5 stars

Excellent, friendly service

I've been dealing with the same adviser for 10+ years, he's always been friendly, helpful and expert in his dealings with me and this time was no exception.

7 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that your adviser has consistently provided friendly, helpful, and expert service for over 10 years. We appreciate you taking the time to share your positive experience.

Schroders Personal Wealth

Rated 5 out of 5 stars

Good clear and helpful

Good clear concise information well delivered, good availability of help when needed

8 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our information was clear and our assistance was helpful. We appreciate you taking the time to leave us feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Trust & Confidence

Not being a financially savvy person I invested my pension in SPW after receiving advice from my bank. I have complete trust in SPW and my advisor who keeps me updated on matters relating to my investment in a language I can understand.

5 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you have complete trust in our services and that your adviser communicates clearly regarding your investment. We appreciate you sharing your positive experience with us.

Schroders Personal Wealth

Rated 4 out of 5 stars

Tick all reasonable boxes, I suppose

Helpful, Friendly, Patient and generally competant. I'm happy to be with them and I would recommend them.

However, they don't seem very familiar or interested in Ethical Investment.

22 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you find us helpful and competent. We appreciate your recommendation. Thank you for pointing out your interest in ethical investment, we will consider this feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Good company

I’ve invested with Schroders for a number of years now and have found them to be excellent. I haven’t a clue about the stock market so it’s great to have it managed for me. I’ve watched my money both rise and fall, but overall it’s been an investment worth making. My advisor is really good, both professional and friendly and he explains everything to me so that I know exactly what’s happening with my investment.

21 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you've had an excellent experience with your investment over the years. It's great to know that our adviser's professionalism and clear explanations have been beneficial to you. We appreciate you sharing your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Appreciated understanding and advice.

My personal advisor always understands my financial position and current thinking and offers helpful background and advice.

6 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Happy to hear that your adviser understands your financial situation and offers helpful advice. We appreciate you sharing your positive experience with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

They are so helpful and explain things…

They are so helpful and explain things thoroughly. I would highly recommend

6 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We are glad to hear that our team was so helpful and thorough. We appreciate your recommendation and value your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

A highly trusted investment adviser

The adviser (for several years) has a close understanding of our circumstances, priorities, investment purposes and risk appetite. He always applies a broad and deep view of the multiple factors affecting our investments and a mature and down-to-earth attitude. Inspires trust and confidence.

6 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that the adviser's understanding of your circumstances, priorities, and investment goals inspires trust and confidence. We appreciate you sharing your experience.

Schroders Personal Wealth

Rated 5 out of 5 stars

Excellent service

Excellent service. Richard was knowledgeable, polite, easy to understand (in what is a very complicated field) and made us feel safer in where our funds are being held and how they're used.

20 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you had such a positive experience. It's great to know that Richard's knowledge and clear explanations helped you feel more secure about your funds. Thank you for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Satisfied Customer

I have always been exceptionally pleased with the advice and guidance I have had from both my Schroder advisors that I have had. The ROI is in the area that I expected so have no financial concerns. I Have recommended them to family and friends.

20 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you've consistently received excellent advice and guidance. It's great to know your ROI is in line with your expectations. We appreciate you recommending us to your family and friends.

Schroders Personal Wealth

Rated 5 out of 5 stars

Personal Investment

Meghan is an absolute gem of an employee. Meets my requests, and is very competent in my dealings with her. Great Experience

6 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you had such a positive experience! It's great to know that your adviser met your needs and was competent in assisting you. Thank you for your feedback, we will ensure to pass the feedback onto Meghan.

Schroders Personal Wealth

Rated 5 out of 5 stars

The adviser I have been allocated was…a star!

The adviser I have been allocated was so approachable and showed such interest in me as a client and my needs. She asked relevant questions to enable her to assess my needs and that is so important. She took the trouble to look information up for me and to 'phone me back with the answers.

5 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that your adviser was approachable and attentive to your needs. It's great to know the questions asked were relevant and helpful in assessing your situation. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Whole picture approach to financial…

Whole picture approach to financial planning was very helpful as I approached retirement.

5 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our comprehensive financial planning approach was beneficial as you prepared for retirement. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 4 out of 5 stars

Schroders keep me informed & up to date…

Schroders keep me informed & up to date on the progress my investments and offer timely advice on the market situation.

15 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you feel well-informed about your investments. It's great to know our market advice is helpful to you. Thanks for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Safe, secure money advice.

Great advice from a trusted team.

9 December 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate your trust in our team, and we're glad our advice was helpful to you. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Supportive, personal

Supportive, informative, personal. Able to meet in my bank in person. Take the time to know you.

1 December 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our team was supportive, informative, and took the time to get to know you. We appreciate your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Savings / investment advice

Charlotte was so helpful and professional in her advice over several meetings ,understanding that we are " cautious savers " as in a new position following recent inheritence .
We would highly recomend Charlotte for her guidance and advice ,a credit too Schroders . Thank you

9 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that the guidance provided was so helpful. It's great to know that the support offered met your needs as cautious savers, we will be sure to pass on your kind words. Thank you for your recommendation and we appreciate your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

A simple, clear survey.

The questions were brief and clear. Easy to complete the survey.

8 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our survey was clear and easy to complete. Thank you for your feedback, we appreciate it.

Schroders Personal Wealth

Rated 5 out of 5 stars

Good service with excellent customer…

Good service with excellent customer support.

7 January 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you had a good experience with our excellent customer support. Thank you for your positive feedback.

Schroders Personal Wealth

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