Lloyd & Whyte Community Broking Reviews 602

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and helpfulness, often highlighting their ability to make complex processes understandable and stress-free. The service provided is frequently described as excellent, efficient, and professional, with many appreciating the personalized approach and prompt responses to queries. Reviewers often mention feeling confident and well-guided, especially when dealing with insurance renewals and changes, noting the staff's dedication to going the extra mile. The customer service is consistently outstanding, with people noting that nothing is too much trouble and that the company is always there to help. Many appreciate the human interaction and personal touch, contrasting it with impersonal online services.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and care.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, professional, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

PRIVATE MEDICAL INSURANCE I have contacted Adam Frampton many times over the last three or four years . He has always been very polite and knowledgeable. He has taken the pains to understand my req... See more

Rated 5 out of 5 stars

Due to building works at our property our existing insurance company could not continue cover which caused us a bit of stress! Jo from the Community Broking department took up the issue and managed t... See more

Rated 5 out of 5 stars

Theresa has sorted our travel insurance over the years. I feel she looks for the best policy to suit us as well as looking for the best price. We recognise each others voices, we have spoken so often... See more

Rated 5 out of 5 stars

I have been using Lloyd and Whyte for well over a decade and their service is superb. I have dealt with Adam Frampton primarily and he has been nothing but professional and very helpful. He has an exc... See more


Company details

  1. Insurance broker

Written by the company

When it comes to business, nothing beats local knowledge for a personal service and accurate quotes to meet your insurance cover needs. Lloyd & Whyte was formed in 1946 and our origins are based within community broking. Lloyd & Whyte Community Broking as a division, has grown across five locations in the South West and Wales. We’re different because we combine the strength of a larger network of insurance brokers with the friendly, personal service and local knowledge you expect from a smaller business. With decades of experience and access to a wide panel of insurers, you can be confident that you are getting an appropriate, quality policy that meets your business needs cost effectively. In a world that lives online – we’re bringing insurance back to the community!


Contact info

4.9

Excellent

TrustScore 5 out of 5

602 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The whole team at Lloyd & Whyte are…

The whole team at Lloyd & Whyte are always on hand to help, Lianne the claims handler is outstanding and Ryan always comes through with the best prices possible.

I Highly recommend Lloyd & Whyte and am in my 5th year with them 🥇

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Due to building works at our property our existing insurance company could not continue cover which caused us a bit of stress! Jo from the Community Broking department took up the issue and managed to get insurance for the duration of the build. We were time constrained and she was amazing at getting everything sorted out and in place. She was knowledgeable and efficient. Highly recommend.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Private Medical Insurance

I have been using Lloyd and Whyte for well over a decade and their service is superb. I have dealt with Adam Frampton primarily and he has been nothing but professional and very helpful. He has an excellent grasp of the products available to the client and helps me decide which products are best for me and my family from both a financial and a practical point of view. Could not recommend more highly. Thank you Adam!

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I have used this company for 6 years, even with the previous organisation, for all my insurance needs and throughout, the service received has been wonderful!!
Sam has dealt with my house insurance needs during this time but on this occasion I needed to change the policy.
He diligently searched for companies who could provide me with the necessary cover, at a price I could afford.
Each occasion I spoke to him, he has been thoroughly professional, understood my needs, patient, better than a family member, making sure I understood the policy and providing me with the cover I needed.
I can’t thank him enough. Thank you Sam.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Private Medical Insurance

Adam Frampton listened to my queries and promised a speedy reply. He came back to me promptly with positive answers to my queries which enabled me to renew my private medical insurance at once.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Rachel

Thank you Rachel
Yet again exceptional customer service from the team!! Thank you for the swift response as always.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Lianne,

Lianne,
she was so helpful she went above and beyond so professional and very friendly, and all was there when needed any information,

16 May 2025
Unprompted review
Rated 5 out of 5 stars

private medical insurance

Adam Frampton arranged my private medical insurance efficiently and I believe that he got me a good deal. The whole process was easy and caused me minimal stress. I would recommend this company

28 February 2025
Unprompted review

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