Lloyd & Whyte Community Broking Reviews 602

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and helpfulness, often highlighting their ability to make complex processes understandable and stress-free. The service provided is frequently described as excellent, efficient, and professional, with many appreciating the personalized approach and prompt responses to queries. Reviewers often mention feeling confident and well-guided, especially when dealing with insurance renewals and changes, noting the staff's dedication to going the extra mile. The customer service is consistently outstanding, with people noting that nothing is too much trouble and that the company is always there to help. Many appreciate the human interaction and personal touch, contrasting it with impersonal online services.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and care.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, professional, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

PRIVATE MEDICAL INSURANCE I have contacted Adam Frampton many times over the last three or four years . He has always been very polite and knowledgeable. He has taken the pains to understand my req... See more

Rated 5 out of 5 stars

Due to building works at our property our existing insurance company could not continue cover which caused us a bit of stress! Jo from the Community Broking department took up the issue and managed t... See more

Rated 5 out of 5 stars

Theresa has sorted our travel insurance over the years. I feel she looks for the best policy to suit us as well as looking for the best price. We recognise each others voices, we have spoken so often... See more

Rated 5 out of 5 stars

I have been using Lloyd and Whyte for well over a decade and their service is superb. I have dealt with Adam Frampton primarily and he has been nothing but professional and very helpful. He has an exc... See more


Company details

  1. Insurance broker

Written by the company

When it comes to business, nothing beats local knowledge for a personal service and accurate quotes to meet your insurance cover needs. Lloyd & Whyte was formed in 1946 and our origins are based within community broking. Lloyd & Whyte Community Broking as a division, has grown across five locations in the South West and Wales. We’re different because we combine the strength of a larger network of insurance brokers with the friendly, personal service and local knowledge you expect from a smaller business. With decades of experience and access to a wide panel of insurers, you can be confident that you are getting an appropriate, quality policy that meets your business needs cost effectively. In a world that lives online – we’re bringing insurance back to the community!


Contact info

4.9

Excellent

TrustScore 5 out of 5

602 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Private health insurance advice

Private health insurance advice - this was meticulously researched and considerately delivered. Adam Frampton seemed to know exactly what would suit my budget as well to get the best deal possible.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Service L&W

I always get good service from L&W. The annual premiums i find are very competitive if not the cheapest and I must give a special mention to Elizabeth Smales-Cresswell. Her service is very good and she is always professional and honest.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Steffan Day…

I would highly recommend Steffan Day from the Llanelli office of Community Broking. His service was exceptional; he is very knowledgeable and I secured my insurance with the confidence that I was dealing with someone who had provided me with good advice and I was being placed with an insurer I could trust.
Thanks Steffan - much appreciated.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

First class

Always plenty of time to discuss a policy. Friendly helpful staff both on the phone and at the office. Personally I would not go anywhere else.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and prompt

Sam was very understanding of my position in respect of my insurance renewal.
I appreciated his helpfulness and also the promise of further action on his part to ensure closure for me. He also promised prompt action and this was accomplished.

28 August 2025
Unprompted review

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