Not a great customer experience in your Edinburgh Straiton store unfortunately. Unable to finance couch to our new address that we were due to move into in a few weeks. Found customer assistant quite... See more
Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
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See what reviewers are saying
The staff (two Alans at Edinburgh branch) were so helpful . Nothing was a problem to bring different styles of chairs together for us to compare and try! Also they have an extensive range of fabrics... See more
Company replied
Super helpful and friendly people. A lovely vibe met us from the moment we entered the showroom. The fact that they loved dogs too made our shopping experience with our pooches all the more enjoyable... See more
Company replied
Looking for a sofa and didn’t want high pressure sales talk. Eventually went to Loaf in Edinburgh and were blown away by the customer service - so much better than anywhere else. Settled on our choice... See more
Company replied
Company details
- #346 of 395 best companies in Home Furniture Shop
- #184 of 227 best companies in Bedroom furniture shop
- #52 of 57 best companies in Furniture Accessories
- #218 of 240 best companies in Homewares Shop
- #104 of 114 best companies in Living room shop
- #85 of 92 best companies in Sofa store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Alan was so helpful with a sofa…
Alan was so helpful with a sofa purchase. He wasn't pushy but offered alternatives and even after the sale spent time with me to get some ideas together on how the room colours could work in my house.
Not received the sofa yet, but so far, so excellent!
5 May 2026
Unprompted review
Reply from Loaf - Edinburgh
Hello Mary,
Thank you for the 5 star review.
We hope to see you in the shack again soon and hope you enjoy your new sofa!
Thank you,
Sav.
The assistant who served me was…Edinburgh Straiton
The assistant who served me was exceptional, so knowledgeable and helpful
Overall an enjoyable experience
4 May 2026
Reply from Loaf - Edinburgh
Hello Jayne,
Thank you for the review.
We are glad you had a good experience in the Shack. We hope to see you again soon.
Thank you,
Sav.
Reply from Loaf - Edinburgh
Hello GR,
Thank you for the review.
Happy to hear you have a good visit to the Shack.
Thank you,
Sav.
As always loaf staff members are always…
As always loaf staff members are always so helpful in helping make decisions about products.
6 May 2026
Reply from Loaf - Edinburgh
Hi Perth,
Thank you for your review.
It’s great to hear our team were once again helpful in supporting you with your product decisions. We really appreciate your continued support.
Warm regards
Cynthia
Very impressed by how helpful the staff…
Very impressed by how helpful the staff at Loaf have been. (Thanks Sharon & Sam.) I’ve been in quite a few times in quick succession with many questions and they’ve been patient and efficient.
5 May 2026
Unprompted review
Reply from Loaf - Edinburgh
Hello Jenny,
Thank you for the review.
Its great to hear you had a good experience with us. We will pass your kind words onto Sharon and Sam!
Thank you,
Sav.
Friendly
Friendly, helpful, no pressure to rush; good advice and information regarding choice of fabric.
4 May 2026
Reply from Loaf - Edinburgh
Hi Eileen,
Thank you for your review.
It’s lovely to hear you had such a positive experience and found the team friendly, helpful, and informative when choosing your fabric.
Warm regards
Cynthia
Welcoming friendly staff
Welcoming friendly staff. Helped us without being pushy for sales.
3 May 2026
Unprompted review
Reply from Loaf - Edinburgh
Hello Ruth,
Thank you for the review!
I am glad that you had a good experince at Loaf.
We hope to see you again soon.
Thank you,
Sav.
Chair buying excellence
Your staff were helpful but relaxed and knew where the exact item we wanted to view was situated in the store. We were directed to where we could choose fabric and help was around when we needed it. There was a little confusion over scatter cushions which was easily resolved and the ordering process was simple.
2 May 2026
Reply from Loaf - Edinburgh
Hello J,
Thank you for the review!
I am glad the process was easy and you had a positive time in the Shack.
Thank you,
Sav.
Excellent service at the store
Excellent service at the store. Only down side is -- delivery time is too long to wait.
22 April 2026
Reply from Loaf - Edinburgh
Hello Noppawan,
Thank you for the 5 star review!
We are glad you had a good experience in store, we will pass the feedback on regarding delivery times for you.
Thank you,
Sav.
Excellent visit today
Excellent visit today, Sam was incredibly helpful and we go everything we wanted and more. Great experience.
19 April 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi there,
Thank you for your review.
We’re delighted to hear you had an excellent visit and that Sam was so helpful in making sure you found everything you wanted and more.
Warm regards,
Cynthia
Alan was very helpful and nice.
Alan was very helpful and nice.
It took a bit of effort to get attention from other staff.
Tea would be good.
Attractive shop. Good range of products in stock
17 April 2026
Reply from Loaf - Edinburgh
Hello Cordelia,
I am glad Alan was helpful. I will pass on your feedback to the relevant teams for you.
Thank you,
Sav.
Avoid the insurance
Upsold expensive insurance for couch stains, but they fob you off to unresponsive third parties for months. All smiles when they are taking your money but don't care about customers when they leave the shop. Avoid
18 April 2026
Unprompted review
Reply from Loaf - Edinburgh
Hello Sam,
I am sorry to hear this, I and would be happy to take a look into this for you.
If you could provide us with your order number, we can get in touch.
Thank you,
Sav.
Great bed side manner !!!
Great service really took time with us as we were unsure of which style of bed and mattress we wanted. Beautiful styles great choice of materials for the bed finishes. Could spend all of my pennies easily in Loaf:)
Prices were comparible with other nearby stores but the styles were so much more unusual and dramatic. Just waiting for delivery !!!! Excited
17 April 2026
Unprompted review
Reply from Loaf - Edinburgh
Hello Margaret,
Thank you for the 5 star review!
We cant wait for you to receive your order!
Thank you,
Sav.
Reply from Loaf - Edinburgh
Hi Margaret,
Thank you for your review.
We’re so pleased to hear you found our team helpful while cushion shopping, and that you felt supported without any pressure.
Warm regards,
Cynthia
Great experience
Great showroom, zero pressure and excellent staff who are just there to be helpful. Excellent with kids and have thought about the small touches to keep them entertained. Great experience. Oh and the sofas are amazing!
11 April 2026
Unprompted review
Gorgeous furniture and excellent service.
Gorgeous furniture and excellent service. We were given as much time as we wanted. The service provided by Sam was efficient and we were not kept waiting at all long while he did the adminstration of our order. A pleasant experience all round and I am now very much looking forward to receiving the furniture.
9 April 2026
Unprompted review
Reply from Loaf - Edinburgh
Thank you so much for your lovely review!
We’re really pleased to hear you had such a positive experience with us and that you were given plenty of time to browse at your own pace. It’s great to know Sam looked after you so well and made the ordering process smooth and efficient.
We’re delighted everything felt easy and enjoyable, and we’re very much looking forward to getting your furniture to you.
Jack
Reply from Loaf - Edinburgh
Hi Melody,
Thank you for your review.
We’re so pleased to hear you received such helpful customer service your kind words mean a lot to us!
Warm regards
Cynthia
Everyone in store was very helpful.
7 April 2026
Reply from Loaf - Edinburgh
Hello Em,
Thank you for the 5 star review!
I am happy to hear that your experience in the Shack was great!
We hope to see you again soon.
Thank you,
Sav.
Excellent customer service from Sam
Excellent customer service from Sam.
Please can we have a shop near Glasgow.
6 April 2026
Unprompted review
Reply from Loaf - Edinburgh
Hello Gillian,
Thank you so much for the review!
We will pass on your kind words to Sam.
Thank you,
Sav.
Excellent sofa
Excellent sofa. Superb customer care. Good delivery. Will definitely be getting my next Sofa from here!
7 July 2025
Reply from Loaf - Edinburgh
Thank you so much for your fantastic review!
We’re delighted to hear that you’re enjoying your sofa and that our team provided excellent care along the way. It’s wonderful to know the delivery went smoothly too.
We also look forward to helping you choose your next sofa when the time comes!
Jack.
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