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Loake Shoemakers Reviews 8,190

•
TrustScore 4.5 out of 5

4.6

Shoe Factory
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Review summary

Created with AI, based on recent reviews

Evaluating 1,219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent craftsmanship, often lasting for years when properly cared for. Many appreciate the comfortable fit and stylish designs, with some even converting others to the brand due to their satisfaction. The ordering process is frequently described as straightforward and easy, with clear product descriptions on the website. Reviewers also highlight the excellent service, including prompt and efficient delivery, often arriving sooner than expected, and a reliable repair service that extends the life of their favorite items. However, some customers experienced issues with product quality, such as missing insoles or internal protrusions making shoes uncomfortable, particularly with items made outside the UK. There were also instances of incorrect sizing, with shoes being much larger than indicated, and dissatisfaction with customer service regarding order amendments or faulty products.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the great quality, timeless style, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the excellent... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and top-class... See more

Order

Reviewers mention positive feedback about their ordering experience, often describing it as straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When bought in the sale these beautiful hand made shoes represent even better value than usual. Delivery was much quicker than quoted. The shoes fit perfectly, exactly my size. They are comfortable... See more

Rated 5 out of 5 stars

I do love a British, well made pair of winter boots and in my opinion you can’t beat a Loake boot or shoe for that matter, for price point that matches my budget (I know there are more expensive brand... See more

Rated 5 out of 5 stars

Deciding and placing an order was quite straightforward i saw the boat shoes on Loake website the description was clear. It was not difficult to make up my mind. I have had a pair of formal shoes... See more

Rated 5 out of 5 stars

I bought my Look Aldridge’s at Livingstons Gentlemen’s outfitters and tailors in Castle Douglas. Which in itself was a fantastic experience. The shoes fit like a glove straight out of the box. However... See more

Company details

  1. #4 of 11 best companies in Shoe Factory
  2. #23 of 41 best companies in Bag shop
  3. #5 of 9 best companies in Shoe repair shop
  4. #91 of 217 best companies in Shoe shop
  5. #19 of 34 best companies in Formal menswear shop

Written by the company

Since 1880, Loake Shoemakers has produced some of the world’s finest footwear from our Wood Street factory in Kettering, Northamptonshire. Family-owned since the very beginning, we are proud of our history and heritage as traditional shoemakers.

Free UK & International Delivery*

We are now delivering Worldwide!

Free delivery for all orders over £50 placed online. Orders placed prior to 13.00 GMT are sent same working day (Monday-Friday only). Orders placed after 13.00 GMT on Friday will be sent the following working day.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Nobody’s poifick

The shoes are beautiful, save for one small stitching flaw that I can live with. The order went through without a hitch and delivery was to time. I am looking forward to wearing them.

22 March 2026
Rated 5 out of 5 stars

Quality products

User friendly website with a host of hand made quality shoes to choose from for those who are unfortunately unable to visit their stores!.

12 March 2026
Rated 1 out of 5 stars

Not Quality Anymore

I’ve been wearing Loake boots for years, previously finding them to be very high quality and built to last. However, I bought a pair of Loake Newbury in black grain just 6 months ago. I look after my boots properly using good quality products to protect them. I noticed after a few weeks that the left boot had become discoloured and so arranged to return them to Loake for ‘assessment’. Apparently I was guilty of having worn them during the British winter and they had got wet (I’d hoped the boots would be more resilient). I struggle to see why one boot would become so discoloured and the other not. Anyway, I took up Loake’s offer to ‘spruce up’ my boots. I was also disappointed in the customer service operation which was slow and required a phone call prompt to get things moving. I will be buying my boots from other manufacturers in future.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

My previous pair I bought from your…

My previous pair I bought from your shop in Colmore Row, Birmingham, now closed
Fortunately I had a record of the size, otherwise I would have had to GUESS size 9 or 9.1/2
I dislike buying clothes or footwear on line as shoe makes can vary in size or width
The product and delivery was very good

9 March 2026
Rated 1 out of 5 stars

Dirty, Marked, Different shades, Not as shown on website.

The Items I received were dirty, marked, different shades and not as shown on the website.

Customer service was very good when placing the order. And when issuing a refund for the returned items.
I did however have to request additional refund for postage, which Customer Service granted as a goodwill gesture.
I questioned via email why this was a goodwill gesture and not an automatic refund considering the unacceptable condition of the items, but received no response.

I was disappointed that Loake permitted items in such unacceptable condition to be sold.

This is a clear drop in quality from the Loake products I bought previously.

12 March 2026

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