Loake Shoemakers Reviews 8,190

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent craftsmanship, often lasting for years when properly cared for. Many appreciate the comfortable fit and stylish designs, with some even converting others to the brand due to their satisfaction. The ordering process is frequently described as straightforward and easy, with clear product descriptions on the website. Reviewers also highlight the excellent service, including prompt and efficient delivery, often arriving sooner than expected, and a reliable repair service that extends the life of their favorite items. However, some customers experienced issues with product quality, such as missing insoles or internal protrusions making shoes uncomfortable, particularly with items made outside the UK. There were also instances of incorrect sizing, with shoes being much larger than indicated, and dissatisfaction with customer service regarding order amendments or faulty products.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the great quality, timeless style, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the excellent... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and top-class... See more

Order

Reviewers mention positive feedback about their ordering experience, often describing it as straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When bought in the sale these beautiful hand made shoes represent even better value than usual. Delivery was much quicker than quoted. The shoes fit perfectly, exactly my size. They are comfortable... See more

Rated 5 out of 5 stars

I do love a British, well made pair of winter boots and in my opinion you can’t beat a Loake boot or shoe for that matter, for price point that matches my budget (I know there are more expensive brand... See more

Rated 5 out of 5 stars

Deciding and placing an order was quite straightforward i saw the boat shoes on Loake website the description was clear. It was not difficult to make up my mind. I have had a pair of formal shoes... See more

Rated 5 out of 5 stars

I bought my Look Aldridge’s at Livingstons Gentlemen’s outfitters and tailors in Castle Douglas. Which in itself was a fantastic experience. The shoes fit like a glove straight out of the box. However... See more


Company details

  1. #4 of 11 best companies in Shoe Factory
  2. #23 of 41 best companies in Bag shop
  3. #5 of 9 best companies in Shoe repair shop
  4. #91 of 217 best companies in Shoe shop
  5. #19 of 34 best companies in Formal menswear shop

Written by the company

Since 1880, Loake Shoemakers has produced some of the world’s finest footwear from our Wood Street factory in Kettering, Northamptonshire. Family-owned since the very beginning, we are proud of our history and heritage as traditional shoemakers.

Free UK & International Delivery*

We are now delivering Worldwide!

Free delivery for all orders over £50 placed online. Orders placed prior to 13.00 GMT are sent same working day (Monday-Friday only). Orders placed after 13.00 GMT on Friday will be sent the following working day.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Purchased a pair of navy suede…

Purchased a pair of navy suede bannister shoes circa 12 months ago. The laces have broken. I’ve looked online and visited a Loake store to be told they don’t sell replacement laces for this shoe. Loake customer services have not replied to an email.

Having looked on Amazon and been to a couple of shoe shops laces in the exact colour / style don’t seem to exist. This is disappointing when Loake advertise their shoe durability and there is still life left in the shoes I purchased however they are useless with no laces.

11 April 2026
Unprompted review
Loake Shoemakers logo

Reply from Loake Shoemakers

Sorry to hear you're having some issues. We are currently in the process of adding more laces to our selection on our website, but in the meantime if you email customer.services@loake.co.uk our team will be able to help. Thank you for your continued custom

Rated 5 out of 5 stars

Chatsworth brown Suede Chelsea boot

My oh my… I’ve got a couple of pairs of Loake brogues but wanted to switch my work wardrobe to a less formal look.. out with the 3-piece suits and in with the chinos and button down shirts and jacket.. I wanted some boots and these Chatsworth dark brown suede are simply the best piece of footwear I now own. G fit is perfect and the style is pure ‘on trend’ .. one very satisfied customer

28 March 2026
Rated 1 out of 5 stars

Appalling customer service.

Appalling customer service.
I've had several pairs of ​L​oake boots over ​t​he years​, but recently had a pair bought for me as a gift, worn them a few times, but the quality has really gone downhill and the internal footbeds are faulty, Loake customer service surprisingly rude and are refusing to even look at them.
As such they have lost my custom​. Avoid this company like the plague!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied and grateful

I am very satisfied and grateful to Loake; they have always delivered all my purchases on time. This is my fourth pair of loafers that they have shipped to Costa Rica in less than a year. The loafers and Chelsea boots I have purchased from them have been of excellent quality and comfort.

21 March 2026
Rated 3 out of 5 stars

I had asked for a 110 cm belt

I had asked for a 110 cm belt
but the one I got is much longer.

The shoe size is OK

25 March 2026
Loake Shoemakers logo

Reply from Loake Shoemakers

Hi, thank you for your custom. For future reference, please use our belt size guide, all measurements for the recommended belt size is to the middle hole, for added comfort and optimum fit.

The total length and width of the belt, is the total length of leather used and doesn't include the buckle in it's measurement.

Rated 5 out of 5 stars

Bannister Sneakers

Purchased a pair of Bannister sneakers and I am very happy with them. Very comfortable and look good on.
The only negative is that they are slightly large, so I would possibly advise ordering half a size down if you’re buying.
Other than that, they are superb.

18 March 2026
Rated 5 out of 5 stars

Amazing boots

Amazing boots.
Timeless style, top quality, and always get compliments. Proper for work and play. My second pair after wearing the first ones for 4 years - which I will keep now for casual use.

18 March 2026

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