Lobsters Online Reviews 

751
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, especially the fresh and delicious lobsters, which often arrive alive and lively. Many people highlight the excellent service, noting the ease of ordering and the reliable, on-time delivery of their orders. Reviewers frequently express satisfaction with the overall experience, often becoming repeat customers due to the consistent quality and service. However, some customers also noted issues with delivery, including delayed arrivals, thawed products, or lobsters that were not alive upon receipt. A few other people also felt that the quality of some items, like scallops or certain lobsters, did not meet expectations or arrived in poor condition.

What people talk about most

Product

People report positive experiences with the product, consistently praising the freshness and quality of the... See more

Quality

Customers had positive experiences with quality, often praising the freshness and taste of the lobsters, with... See more

Delivery service

Consumers generally report positive experiences with delivery services, with many praising the timely arrival... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, consistently reporting excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping... See more

Rated 5 out of 5 stars

We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters wer... See more

Rated 5 out of 5 stars

Jennifer Martin. Since this was a big order for me (30 pound boat run box), I contacted her several times to better understand what I would get, how to get it on time for 4th of July, and how to stor... See more

Rated 5 out of 5 stars

As a former New Englander, it is usually easy for me to tell if lobster meat has been frozen or not. The 2-lb packs of cooked meat from Lobsters Online tasted very fresh, with that slightly salty-ocea... See more


Company details

  1. Seafood wholesaler
  2. Food products supplier
  3. Seafood market

Written by the company

The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

751 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(751)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Lobstah Dinnah…

Lobsters were pretty lively for being on ice packs in a cooler for 25 hrs! Regular FedEx driver delivered and we cooked them right away and had an amazing Lobstah dinnah!

28 December 2025
Rated 5 out of 5 stars

Ease of ordering and payment

Jennifer made it incredibly easy to place a bulk order to multiple addresses and arrange payment. Longfellow enjoys the relationship we've cultivated to offer end of year lobster gifting to our clients.

9 December 2025
Rated 5 out of 5 stars

My costly mistakes remedied by great service

I made several costly mistakes on my order. I ordered twice what I wanted and put the wrong date for my delivery. I brought the problems to Ms Martin in the office who quickly corrected them and assured me in a very possitive way that all was well.

9 December 2025
Rated 4 out of 5 stars

Shipping was great and on time

Shipping was great and on time. Lobsters were in great shape. I think I cooked just a little too long, so any toughness was my fault. Instructions on steaming could be a little clearer. 2" of water in my lobster pot ended up boiling them instead of steaming them. I think I need a large steamer basket. Instructions on how to "crack them open" were right on.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Lobsters received at Omaha FedEx…

Thank you for the replacement lobsters… the Lobster Trap company stands by their lobsters, seafood services, and customer support satisfaction guarantee. They took an unacceptable delivery event and turned it into an enjoyable lobster memorable experience a week later. Well done. Thank you (Jennifer Martin) for making it happen. 5-Stars for Lobster Online! Hava a great holiday season. v/r Steve.

24 November 2025
Rated 5 out of 5 stars

West Coast Thanksgiving

You always come thru with fresh maine Lobster .Always on time.So that my family can enjoy stuffed lobster for Thanksgiving
What a delectable meal,thanks Lobster Trap

11 November 2025
Rated 3 out of 5 stars

Poor packaging by FedEx

The lobsters were all at the bottom of the styrofoam package, on top of one another, when delivered. They were not separated from one another by the cardboard (reminiscent of what separates wine bottles), which I assume was the intent. Result: 2 of 10 were inedible when served 10/18/25 even after refrigeration. Company needs to hold FedEx accountable. Company needs to tell buyers the lobsters should be enjoyed the day they are delivered. The 8 we had were excellent!

15 October 2025

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