Will from Localsearch Cairns has saved us over $11k annually and still keeps us at the top of the majority of Google searches. We're dellighted with the service and he always checks in on us when he i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Do not use this service! As a small business (sole trader) I trusted these guys to make me a professional website and integrate the high SEO tools as they claimed. My website design was cheap looking... See more
Margaret Briggs has been my Local Search Consultant for 6 years now. Her professionalism, knowledge, drive, enthusiasm & communication is second to none! She always arrives with a big smile & i... See more
Company replied
Kailah from Localsearch has been our rep for many years. She has always given us great advice, and more recently helped set up a great website that ranks well. Our Google mybusiness profile was re... See more
Company replied
Company details
Written by the company
At Localsearch, we generate quality leads for Australian businesses with data-driven digital marketing. With over 30 years of experience and a proven track record of supporting 300,000+ businesses, we remove the guesswork from your marketing strategy. Our team will drive more clicks, calls, and leads by strengthening your online visibility. Reach out today for a free strategy meeting and discover how we can connect your business with more customers.
Contact info
138 Robina Town Centre Drive, 4226, Robina, Australia
- 1300 643 395
- enquiries@localsearch.com.au
- localsearch.com.au
3.9
Great
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The knowledge from Attila was great He…
The knowledge from Attila was great He explained everything we needed to know and was so professional
10 March 2025
Unprompted review
Reply from Localsearch
Hi Sue,
Thank you for your wonderful review! We’re so glad to hear that Attila’s knowledge and professionalism made a positive impact. Providing helpful guidance is what we aim for, and we’re happy that he was able to assist you effectively.
Many thanks,
The Localsearch Team
James in Ballarat
James in Ballarat is both knowlegable & extremely helpful!
3 March 2025
Unprompted review
Reply from Localsearch
Hi Rachel,
Thank you for your kind words! We’re so glad to hear that James in Ballarat has been knowledgeable and helpful. Providing great support is what we strive for, and we truly appreciate your feedback!
Many thanks,
The Localsearch Team
Terrible Experience – Broken Promises, Zero Accountability with LocalSearch
I engaged LocalSearch (business.localsearch.com.au) in September 2024 to market my cleaning business. Their manager assured me our website would rank on Google’s first page, list our services prominently, and provide Google review cards. I have sent them several emails to ask for update and review cards but there is no response for serveral months, I paid $111 for monthly but all I got were total 3 leads for past six months. I have sent them request to cancel but also just delaying the preocess and then said they won't cancel for the service. They cost me not only the money but also trust and a lot of time. Will not engage with them anymore.
24 February 2025
Unprompted review
Reply from Localsearch
Hi MK JIM Cleaning Sevice,
Thank you for your feedback. We will look into the concerns you raised regarding your website experience. Ensuring our clients receive high-quality service is important to us, and we take your feedback seriously.
If there’s anything further you’d like to discuss, please feel free to reach out to us at support@localsearch.com.au or contact our Client Relations team at 1300 360 867.
Many thanks,
The Localsearch Team
Kailah is an absolute business…
Kailah is an absolute business professional. She is an excellent guide to help navigate the online world. I would recommend Local Search to any business. Regards Sam from Gnomes Landscaping & Garden Supplies
30 January 2025
Unprompted review
Reply from Localsearch
Hi Sam, thanks for your great feedback! Kailah is truly dedicated to helping businesses thrive online. We appreciate your recommendation and support!
Many thanks,
Your Localsearch Team
So impressed with this company
So impressed with this company
So easy to understand and work with and always have a good answer for any questions I put forward they seem to work hard and professionally with my website and my google account.
With fair pricing and friendly staff.
Thankyou kindly
19 December 2024
Unprompted review
Reply from Localsearch
Hi Jerry,
Thank you for your thoughtful feedback! We’re glad to hear about your positive experience with our team. Making things clear and providing professional support are core to what we do. It’s great to know you’re satisfied with your website, Google Business Profile management, and our affordable pricing.
We look forward to being a part of your continued success.
Many thanks,
The Localsearch Team
Do not use these people
Do not use these people. I am a tradie struggling to get work after relocating. Localsearch only want your money and have no interest whatsoever in providing you a service. They have no interest in just doing the right thing by you. I was sucked in by Localsearch and when as a result of their ineptitude I had no internet presence or work at all they refused to end the contract of which to date they had not really supplied a thing. So in other words they believed that the contract should be honoured with no leeway for circumstances, BUT only on their side. So i should continue to pay money and they should continue to do nothing. I has my position in a search of local tradies drop from 7th to 29 while these inept people ruined my existence. When I stopped them having control of my google business within 6 months I have it back where it was again and am now finally getting some work. I paid thousands of dollars for a website which is still not built after nearly 2 years. On top of this they have no real internet presence anymore. Bad people!!!
31 March 2024
Unprompted review
Reply from Localsearch
Hi Andrew,
Thank you for sharing your feedback. We take your concerns very seriously and will work to address them as quickly as possible.
If there’s anything more you’d like to discuss, please reach out to us at support@localsearch.com.au or get in touch with our Client Relations team at 1300 360 867.
Many thanks,
The Localsearch Team
Local Search representative was excellent
Carol Spencer was warm, informed, competent and Australian. I instantly felt comfortable with her explanations of an area I was not familiar with. A great team member for Local Search.
18 November 2024
Unprompted review
Reply from Localsearch
Hi Judy,
Thank you for your feedback! We’re glad to hear that Carol made you feel comfortable and confident. We’re proud to have her on our team.
If you need anything else, feel free to reach out!
Many thanks,
The Localsearch Team
Tayla is the best rep
Tayla is the best rep. She is patient and very up to date on her product she was telling me about. She has been my rep for many years and I trust her to help me as I am not very computer literate. I look forward to venturing into digital with her help.
19 November 2024
Unprompted review
Reply from Localsearch
Hi Carolynn,
Thank you for your kind words! We’re glad to hear that Tayla has been such a great support to you over the years. It's wonderful to know that she’s been able to help you feel confident as you enhance your online presence. We truly value your trust in her, and we’re excited to continue working with you.
If you need anything further, don’t hesitate to reach out!
Many thanks,
The Localsearch Team
Local Search have not listened
Local Search have not listened to what we wanted in our marketing campaign, they have been difficult to communicate with and now we are locked into a contract that is not achieving anything for us. When we complain they just say everything was clearly explained to us when we signed but it wasn't.
There are no measurable results from their ads campaign. They just send us an email showing supposed interactions but after 3 months of this we have no more enquiries than we did prior to its launch. To be spending money like this we would expect some sort of uptick in enquiries.
We feel let down and not listened to.
We would have been better off dealing with a local company that specialises in social media marketing
13 November 2024
Unprompted review
Reply from Localsearch
Hi Graham,
Thank you for your feedback. We are currently in contact with you and are actively addressing your concerns regarding your campaign. We take your feedback seriously and are committed to resolving any issues as quickly as possible.
If there’s anything more you’d like to discuss, please feel free to reach out to us at support@localsearch.com.au or get in touch with our Client Relations team at 1300 360 867.
Many thanks,
The Localsearch Team
Very disappointed with local search had…
Very disappointed with local search had them build my website.
Have been going back and forward to build my website the way I want for the last 7 month. They cannot even remove stock images or put the right pictures where they need to go, this is just the start of the issues.
Would not recommend these guys to anyone iv spent 7k so far for an unfinished website so annoyed
13 November 2024
Unprompted review
Reply from Localsearch
Hi Tyson,
Thank you for your feedback. We take your concern regarding your website build seriously and will work to address it as quickly as possible.
If there’s anything more you’d like to discuss, please feel free to reach out to us at support@localsearch.com.au or get in touch with our Client Relations team at 1300 360 867.
Many thanks,
The Localsearch Team
Reply from Localsearch
Hi there,
This is such a kind review, thank you. The team will be really proud to read this. We try to be the people you can actually rely on, so it’s great to hear that support has landed for you.
Local search doesn't listen to clients…
Local search doesn't listen to clients or take into account any specific situations. Continued to charge me for advertising even though the business sold and the entity was dissolved. Gave written notice. Local search kept charging regardless. Would never use this company again. No customer service. Just a set and forget system with no follow through or follow up.
15 October 2024
Unprompted review
Reply from Localsearch
Hi Sally,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and understand how important your concerns are.
We always aim to provide clear communication about our services and agreements. As outlined in our policy, the minimum contract term remains in effect, which is why you continued to receive invoices. We understand that the new owner of the business opted not to continue with our services, and in such instances, the minimum term liability falls back to the previous owner.
If you’d like to discuss this further or if there’s anything else we can assist you with, please don’t hesitate to reach out to support@localsearch.com.au. We’re here to help!
Many thanks,
The Localsearch Team
The company is great for our locals.
The company is great for our locals.
Keep up great work guys.i will using u guys more often.
7 October 2024
Unprompted review
Reply from Localsearch
Hi Kylie,
Thank you for your kind words! We're so glad to hear that our services are helpful. We truly appreciate your support and look forward to working with you soon!
Many thanks,
Your Localsearch team
Kylie was very informative and helpful
Kylie was very informative and helpful. She explained the localSearch platform well.
25 September 2024
Unprompted review
Reply from Localsearch
Hi Richard,
Thank you for your review! We're glad to hear that Kylie was informative and helpful while providing a clear explanation of the Localsearch platform. We’re here if you need any further assistance!
Many thanks,
Your Localsearch team
Margaret has taken care of our Local…
Margaret has taken care of our Local Search marketing needs for over 8 years now. Always helping us to implement and improve our presence. Keep up the good work. Dave Solomons Flooring Kawana Waters.
26 September 2024
Unprompted review
Reply from Localsearch
Hi Dave,
Thank you for your kind words and for trusting us with your marketing needs for over 8 years! We're so glad to hear that Margaret has been able to help improve your presence. We’re grateful to be part of your journey and look forward to continuing our support.
Many thanks,
Your Localsearch team
James is professional
James is professional, knowledgeable and a pleasure to work with.
18 September 2024
Unprompted review
Reply from Localsearch
Hi Lana,
Thank you for your kind words! We're happy to hear that James provided such a professional and enjoyable experience. We'll be sure to share your feedback with him!
Many thanks,
Your Localsearch Team
Run run run...
Run run run....
If you are considering signing up with Local search save yourself time and money and go with an actual local company.
No respect for small business. You will be just a number.
For a digital marketing company that encourages you to get costumers to do a google review, but you can't give them a google review....... Ill leave that one with you.
18 September 2024
Unprompted review
Reply from Localsearch
Hi Vicky,
Thank you for taking the time to share your experience. We value your feedback and understand the importance of your concerns.
Our goal is to provide transparent and effective services, and we take your comments seriously. If you’d like to discuss your concerns further, our team is here to assist and work towards a solution.
Many thanks,
The Localsearch Team
Excellent customer service
Excellent customer service. Offered us a better deal with customisation to our needs.
18 September 2024
Unprompted review
Justin was great to deal with
Justin was great to deal with and explained everything that I asked, he also was very easy to deal with.
15 August 2024
Unprompted review
Reply from Localsearch
Hi Michael,
Thank you for your 5-star review! We're glad to hear you had an insightful experience during your strategy meeting with Justin.
Many thanks,
The Localsearch team
DO NOT TRUST LCOAL SEARCH
Do not trust local search! They will tell you anything to sell you one of their packages and promise great results....which will not happen! In addition, they have lied to me about their local businesses just to get me across which is illegal.
There was no mention of it being a 12 months contract, in fact I mentioned I'm happy to see how things go for a few months as I would never waste money on something with literally 0 return! They don't show you any contracts, only a white screen to sign on tablet which I assumed was simply me signing that they can debit the amount. No mention that I can't cancel it, of course. Worst scammers ever! Do not trust! I learned a good lesson here. Never ever again!
9 August 2024
Unprompted review
Reply from Localsearch
Hi Sarah,
Thank you for sharing your experience with us. We value your feedback and understand the significance of your concerns. As part of our standard Terms and Conditions, our agreements do include a minimum term. Please know that our team is actively trying to contact you directly to work towards a suitable resolution.
We appreciate your patience and understanding as we navigate this process.
Many thanks,
The Localsearch Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.