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Locauto Group - Arezzo DT Reviews 314

TrustScore 4.5 out of 5

4.7

Via Marco Perennio, 69/2, 52100 Arezzo, Arezzo / Toscana, IT


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See what reviewers are saying

Rated 4 out of 5 stars

Took care of many issues. Left auto damaged in Assisi and local dealer did not recurve updated information to advise me but depended on my honesty which Proved correct. The gravity of the problem me... See more

Company replied

Rated 5 out of 5 stars

From beginning to end, the staff, service, professionalism, advice and availability were second to none. Locauto were the only ones who could ensure an auto vehicle AND one way! We had an upgrade as w... See more

Company replied

Rated 5 out of 5 stars

they were flexible and kept office open 10 -15 minutes extra after the office closed to accommodate my train schedule which arrived at the same time they normally close due the day. the process of ge... See more

Company replied

Rated 5 out of 5 stars

Hired a car for a week at Arezzo, Italy, having arrived by train. Office reasonably conveniently located about 15 minutes walk from the station; no queue and representative behind the desk was friendl... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Arezzo, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. E' possibile prenotare fuori orario. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0575969683.


Contact info

  • Via Marco Perennio, 69/2, 52100, Arezzo, Arezzo / Toscana, Italy

  • +39 0575969683
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4.7

Excellent

TrustScore 4.5 out of 5

314 reviews

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Rated 4 out of 5 stars

Easy to get a car

the smell to smoke inside the car was so strong that we have to travel with the windows open all the time. A pity.

19 April 2026
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Reply from Locauto Group - Arezzo DT

Dear Antonio,thank you for sharing your experience with Locauto.We are sorry about the state of the vehicle. It is disappointing for us as well, and we will focus on doing better in the future

Rated 5 out of 5 stars

Top number 1

Locauto Arezzo - Moreno is the best 💪
⭐️ ⭐️ ⭐️ ⭐️ ⭐️

17 February 2026
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Reply from Locauto Group - Arezzo DT

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

People are very helpful and efficient

People are very helpful and efficient - at Arezzo office and FCO. Get good cars to you quickly so you can maximize vacation time. Highly recommended.

30 October 2025
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Reply from Locauto Group - Arezzo DT

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Good vehicle

Good vehicle, easy pickup, easy turnin

24 July 2025
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Reply from Locauto Group - Arezzo DT

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

The service is good

The service is good, Mr. Moreno is a fantastic guy. Very helpful and friendly. The car was not clean, otherwise very fine.

8 July 2025
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Reply from Locauto Group - Arezzo DT

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Great service

Great service. The car was ready when we arrived get in and drive. Excellent service

10 June 2025
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Reply from Locauto Group - Arezzo DT

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

The giy at the desk was super helpful…

The giy at the desk was super helpful and polite.

21 May 2025
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Reply from Locauto Group - Arezzo DT

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Pickup location is well sign posted. Check-in was slow but due to a queue not themselves...car was clean and tidy and drop off was soo easy

Would defo recommend

16 May 2025
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Reply from Locauto Group - Arezzo DT

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 1 out of 5 stars

Locauto- Rental car business or dent damage scam?

There are literally hundreds of online reviews of Locauto complaining about being charged for false claims of damage to their cars. I wish I had seen these complaints before renting because I had the same experience. The car had about 10 nicks or dents in it when we rented it- which had not been repaired, and they charged us 410 Euros for another in the same place as some of the previous damage. (At our rate that is almost 5K euros on this car alone.) This is apparently part of their business model as reported by hundreds of other dissatisfied customers and it happens so often as to resemble a scam. I have been renting cars for about 50 years and never had this experience before. (However the local agent in Arezzo was a nice fellow.)

10 April 2025
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Reply from Locauto Group - Arezzo DT

We are sorry George to read your feedback. Our competent department is managing your case. Thanks, Luca

Rated 5 out of 5 stars

Very friendly and fast service and a…

Very friendly and fast service and a good vehicle

2 April 2025
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Reply from Locauto Group - Arezzo DT

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

More expensive, more safety

It was more expensive than the others but it had full insurance without Self-involvement . Nothing to worry about. Contact number from the Office available and also Service number in case of car breakdown. It was a good experience.

31 October 2024
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Reply from Locauto Group - Arezzo DT

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

We had a wonderful experience renting…

We had a wonderful experience renting our car. The process was easy and the man who helped us was very nice!

29 September 2024
Locauto Group - Arezzo DT logo

Reply from Locauto Group - Arezzo DT

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

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