Helpful staff when we needed to change our booking /driver, Fair rates and excellent vehicle. Easy return process. Would happily use them again and recommend to others
Company replied
Location
Switch locationVia del Triumvirato, 84, 40132 Bologna, Bologna / Emilia Romagna, IT
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See what reviewers are saying
A very pleasant experience with the team at LOCAUTO Bologna Airport. Everything went perfectly, the staff was very friendly both at pickup and drop-off, and the whole process was very fast. Great pric... See more
Company replied
Waiting time for getting vehicle is very poor. Needed to wait for more than 30 minutes. Countless time spending of filling forms for clerk as well as for me. Pick-Up the Car: Car in excellent condit... See more
The best rental company in Italy! The problem is when you return the car. I never seen in my life an airport like this. No sign for car rental returning. Locauto should provide some instructions for r... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Bologna Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio e furgoni per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020414. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via del Triumvirato, 84, 40132, Bologna, Bologna / Emilia Romagna, Italy
- +39 0243020414
Unisciti a MyLocauto Friends
4.7
Excellent
7k reviews
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I had an excellent experience with…
I had an excellent experience with Locauto from start to finish. The booking process was straightforward, and both the pick-up and return were quick and efficient. The staff were friendly, professional, and explained everything clearly without any pressure.
The car was clean, in excellent condition, and exactly as booked. Returning the vehicle was just as easy, with no unexpected issues or hidden charges.
I really appreciated how organized and transparent the whole process was, which made our trip much more enjoyable. I would definitely choose Locauto again and highly recommend them to anyone looking for a reliable and stress-free car rental experience.
24 July 2026
Reply from Locauto Group - Bologna Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Reply from Locauto Group - Bologna Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Reply from Locauto Group - Bologna Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Reply from Locauto Group - Bologna Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Reply from Locauto Group - Bologna Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Very,very good service and very nice…
Very,very good service and very nice staff!
Many thanks!
20 July 2026
Reply from Locauto Group - Bologna Aeroporto
Many thanks, see you soon! Erika
Reply from Locauto Group - Bologna Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Nice and easy
18 July 2026
Reply from Locauto Group - Bologna Aeroporto
Thank you for the great review! Stefania
The booking process was easy and quick
The booking process was easy and quick. Personel helpful. Car in good condition
26 July 2026
Reply from Locauto Group - Bologna Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Good service, new car
Very pleasant stuff, quick service, very good, new car. Very quick return.
24 July 2026
Reply from Locauto Group - Bologna Aeroporto
Thank you for your feedback! Fausto
I’ve used Locauto twice recently
I’ve used Locauto twice recently. Perfect customer service and well presented cars,
25 July 2026
Reply from Locauto Group - Bologna Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
When returning the car a discussion was…
When returning the car a discussion was started about the car not being refuelled. I was surprised as I filled up the tank just before the airport. According to the staff member The fuel indicator showed otherwise. I checked and found d no other display then when the was received. I travel for business so I do not have any benefits from this neither was I in a hurry. When I will be charged true Visa I will report fraud and make an official complaint
25 July 2026
Reply from Locauto Group - Bologna Aeroporto
Dear Tom,thank you for your review and giving us the chance to explain.
We are truly sorry for the inconvenience and frustration this situation caused you.
We are pleased to confirm that no extra charges were generated for fuel on your final invoice.
Upon further inspection, we discovered that the issue was due to a faulty fuel sensor/float. While all our vehicles undergo strict quality controls, technical glitches like this can occasionally happen unexpectedly during a rental, even on new vehicles.
We appreciate your understanding, and we hope to welcome you back in the future for a much better experience.
Chiara
There was a problem with the car I…
There was a problem with the car I rented. It cost me a half a day of hassle, my family was stuck in the heat, 35 degrees for 4 house, and yet still you charge me over €50 in service charge to fill on for €14 of fuel. You should be ashamed.
24 July 2026
Reply from Locauto Group - Bologna Aeroporto
Hello Christian, we are sorry to hear that you experienced troubles during your trip in Italy. We apologize for any inconvenient and our Customer Service will give you the support you need.
Thank you for sharing your experience and choosing Locauto.
Anna
The person at the front desk was very…
The person at the front desk was very helpful. Pick up and drop off of the car was super simple. Next time I will come to Italy I will rent from them again.
17 July 2026
Reply from Locauto Group - Bologna Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Great rental
Easy from start to finish. Car ready on time, clean and practically brand new. Staff pleasant and easy to deal with. Drop off quick and simple.
23 July 2026
Reply from Locauto Group - Bologna Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
I originally booked a different car
I originally booked a different car. However, you changed the vehicle class without informing me.
When I asked what had happened to the car I had booked, I was simply told that this car was also good.
After my rental ended, I realized that I had left my glasses in the vehicle. I tried to contact you by phone, through the chat, and via the concierge service. The process was so complicated that it took an entire week, and of course you are now telling me that nothing was found.
You also did not contact me after my item was found, which is yet another example of negligence and poor customer service.
Instead, this is now the third time you have emailed me asking me to leave a review, saying that my feedback is very important to you.
16 July 2026
Reply from Locauto Group - Bologna Aeroporto
Dear Pavlo,thank you for sharing your feedback with us.
Regarding the vehicle provided, we would like to clarify that the car assigned was in the exact same category as your original booking (Automatic Medium Size).As for the lost item, our standard procedure requires us to register all recovered items in an internal log as soon as they are found by our staff.
We are truly sorry that our response time regarding your glasses was not as prompt as expected. We take your comments seriously and will share your feedback with the relevant department to improve our Lost & Found procedures and customer support.
We hope to welcome you back in the future to provide you with a much better experience.
Elisa
Great service
Easy collection, easy drop off, made car hire very stress-free - thank you!
22 July 2026
Reply from Locauto Group - Bologna Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Perfect
The transaction was very smooth, the receptionist was accommodating during our pick up. Our rented car was upgraded without extra charged as well.the returned was also as easy as the pickup. Recommended
19 July 2026
Reply from Locauto Group - Bologna Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Reply from Locauto Group - Bologna Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Useful option waśń’t perrmitted
We received a car in good working order, which was a plus. Unfortunately, we couldn't keep the rear parcel shelf in the car for the duration of the rental, as leaving it there would have made it impossible to fit all our luggage.
13 July 2026
Reply from Locauto Group - Bologna Aeroporto
Dear Lukasz,thank you for sharing your feedback with us. We are glad to hear that the car was in good working order, though we are sorry that your experience was not completely satisfying.
Please allow us to clarify that the rear parcel shelf is an integral part of the vehicle's equipment and must remain on board throughout the rental period to prevent loss or damage.We truly appreciate your understanding, and we hope to have the opportunity to welcome you back in the future for an even better experience.
Chiara
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