Helpful staff when we needed to change our booking /driver, Fair rates and excellent vehicle. Easy return process. Would happily use them again and recommend to others
Company replied

Via del Triumvirato, 84, 40132 Bologna, Bologna / Emilia Romagna, IT
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Helpful staff when we needed to change our booking /driver, Fair rates and excellent vehicle. Easy return process. Would happily use them again and recommend to others
Company replied
A very pleasant experience with the team at LOCAUTO Bologna Airport. Everything went perfectly, the staff was very friendly both at pickup and drop-off, and the whole process was very fast. Great pric... See more
Company replied
Waiting time for getting vehicle is very poor. Needed to wait for more than 30 minutes. Countless time spending of filling forms for clerk as well as for me. Pick-Up the Car: Car in excellent condit... See more
The best rental company in Italy! The problem is when you return the car. I never seen in my life an airport like this. No sign for car rental returning. Locauto should provide some instructions for r... See more
Company replied
Presso l'ufficio Locauto Rent di Bologna Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio e furgoni per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020414. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via del Triumvirato, 84, 40132, Bologna, Bologna / Emilia Romagna, Italy

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Great experience! The car was almost new and very good for us. The service was fast and friendly. We will see us again!

Reply from Locauto Group - Bologna Aeroporto
First time using Locauto. Highly recommend. Nice clean cars easy pick up and drop off.

Reply from Locauto Group - Bologna Aeroporto
Car was ready on time for pick up,
Filled with fuel.
Paperwork completed quickly.

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto
We arrived in Bologna by plane and tried to pick up our rental car from Noleggiare. There were 2 rental agents working. We waited over 45 minutes and the same 2 customers were still at the desk and we were about 8 customers back in the line! We could not wait multiple hours at that pace so we went to another rental company. I would like our deposit back. The reservation number is #DG 232589 11193096.

Reply from Locauto Group - Bologna Aeroporto
Did not honor my car reservation after my flight was delayed. Charged me double my reservation price.
I contacted the company days prior to give them my flight information, so there is no excuse for this!

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto
Very nice low mileage car. Fortunately white, as temperatures in Italy were way above normal! Excellent rapid service by rental company at collection and return.

Reply from Locauto Group - Bologna Aeroporto
Overall, I was satisfied with the service; however, when renting, I made a mistake because the toll fee was supposed to be paid individually by the renter, but it wasn’t stated. They should have mentioned this beforehand.

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto
The people at the desk help you quickly and well. Honest policy.

Reply from Locauto Group - Bologna Aeroporto
The service was good at the counter. When I received the car I realize was small. I tried to change it for the next size. but the help was not as good.

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto
Very easy car pick up and return. Your staff was very helpful in finding gas station around the airport and I avoided penalty charges thanks to them..
Very clean car.. The only glitch was low windshield cleaning fluid.
Thanks

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto
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