Good car, very clean, agency in Genova airport open on august 15th till 11.00 p.m. (the only one and we needed urgently a replacement car). Administrative formalities all digital. Top !
Company replied
Location
Switch locationVia Pionieri e Aviatori d Italia, 16154 Genova, Genova / Liguria, IT
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See what reviewers are saying
With mixed reviews prior to booking I was apprehensive. However it was amazing service, easy pick up in Genoa airport, very good fuel economy ( jeep avenger) and superb drop off and speed in Milan mal... See more
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We rent car in Genua and return in Pisa. Everithing was perfect, we manadge everithing via website. We get better car than expected. It was almost new Opel Corsa 2025 with very low mileage around 9k k... See more
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Nice and clean car, ideal for the regio and limited distance (Airport - Arenzano - PSAGP for 8 days. Easy administration, return at night a bit stressy as not able do drive to parking of Locauto, at 0... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Genova Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0106143056. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Pionieri e Aviatori d Italia, 16154, Genova, Genova / Liguria, Italy
- +39 0106143056
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4.6
Excellent
2k reviews
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Overall service was good
Overall service was great. However, they wanted to charge me more than 60 euros for two liters of fuel without any notification of same. Extortion! I never received a special conditions rental page. No one informed me there would be a 45 euro charge on top of fuel. This is essentially robbery!
29 May 2024
Reply from Locauto Group - Genova Aeroporto
We are sorry to read your review Eric. You can find more information about the additional charges on the “Special Rental Condition” page or the "General Rental Condition" page https://www.locautorent.com/en/legal-notice/terms-and-conditions/
Our customer center is at your disposal for any question relating to your claim. Please click http://www.locautorent.com/customerservice Gaia
Very good service very beautiful and…
Very good service very beautiful and New car
I enjoy a lot with your service thank you so much
20 May 2024
Reply from Locauto Group - Genova Aeroporto
The team is thrilled to hear such good feedback, and we’re proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
No problem
No problem. Good, quite new car. Helpful staff, very easy return. My only beef is that after completing all the online forms for quick pickup, I still had to waste time with more forms at the counter.
18 May 2024
Reply from Locauto Group - Genova Aeroporto
Thank you for your feedback! Our customers reviews are important for us to improve the quality of the service provided. See you on the next rental, Carlo
Glad I’ve chose this company to rent a…
Glad I’ve chose this company to rent a car. Super nice ladies at the counter, quick service. Spotless cars. Easy drop off service. Highly recommend.
21 May 2024
Reply from Locauto Group - Genova Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Genova Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Genova Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Great experience
Great experience, the car was brand new, easy rental process, friendly staff.
13 May 2024
Reply from Locauto Group - Genova Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Ideal car for the regio.
Nice and clean car, ideal for the regio and limited distance (Airport - Arenzano - PSAGP for 8 days. Easy administration, return at night a bit stressy as not able do drive to parking of Locauto, at 04:00 in the morning, but leaving keys in KEYBOX. Car delivered in original state, and fully tanked (just 10 liter needed or E5)
8 May 2024
Reply from Locauto Group - Genova Aeroporto
Thank you so much for your positive feedback! Is there anything would you suggest we improve to achieve 5 stars? See you soon, Luca
Very helpfull workers
Very helpfull workers, easy process, they are not like others (goldcar) trying to scam you. Highly recommended.
6 May 2024
Reply from Locauto Group - Genova Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon, Matteo
Great customer service end to end. The staff were professional.
The customer service on collection and drop off was professional and simple. The staff members were pleasant and made the whole hiring process easy.
4 May 2024
Reply from Locauto Group - Genova Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Fast and problem-free.
Fast and problem-free check in & out. Additionally I’ve got a great car :)
24 April 2024
Reply from Locauto Group - Genova Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
The car hire office was in the arrival…
The car hire office was in the arrival area of Genova Airport then the pick up was a couple of minutes walk from there, so easy. The car was good condition and whole process was so quick. I wanted to possibly extend the rental period , this wasn’t a problem, I just had to call or email. There was a 24 hr petrol station directly next to Hire car returns. Perfect all round
21 April 2024
Reply from Locauto Group - Genova Aeroporto
Thanks for giving us your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Luca
Very good attention and easy access. Recomendable.
10 April 2024
Reply from Locauto Group - Genova Aeroporto
Thank you Sergio for your positive feedback! Is there anything would you suggest we improve to achieve 5 stars? See you on the next rental, Gaia
Reply from Locauto Group - Genova Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Unfriendly personnel.
14 April 2024
Reply from Locauto Group - Genova Aeroporto
We are sorry to hear this, Michel. We’d like to learn more about your specific situation and make things right. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our Staff will help you to solve your issue. Thanks, Luca
Reply from Locauto Group - Genova Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
efficienza al top
Mi affido sempre a Locauto Aeroporto Genova quando devo noleggiare un'auto, prezzi giusti, personale cortese ed efficiente
4 April 2024
Reply from Locauto Group - Genova Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon, Matteo
Ease of reservation for a returning customer
Ease of reservation. As my details are already on file, I am able to message directly to the bureau at Genova Airport using WhatsApp. They notified me immediately the extra vehicle required was ready for collection.
The desk staff and the crew that manage the vehicles are all helpful and friendly people.
28 March 2024
Reply from Locauto Group - Genova Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
At the reception the agent did not give US any attention
At the reception the agent did not look at US but during the procedure continuer Charing with her colleague at the desk; very rude.
20 March 2024
Reply from Locauto Group - Genova Aeroporto
We are sorry Pieter to read your feedback. We have forwarded your report to the competent department. We hope however to see you again, Anna
Positive experience w/ LOCAUTO Genoa Airport
Everyone at the LOCAUTO Genoa Airport was very nice and helpful, and I was given a brand-new car.
21 March 2024
Reply from Locauto Group - Genova Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
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