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Locauto Group - Milano Linate Aeroporto Reviews 4,322

TrustScore 4.5 out of 5

4.5

Via Forlanini, 20090 Segrate, Milano / Lombardia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

The desk at the airport was quick and helpful. Vehicle was clean and without issue. We scratched one of the rims (our fault) and were charged €120. We had third party excess insurance and Locauto pr... See more

Company replied

Rated 5 out of 5 stars

Barbara, del site di Linate, è stata di una gentilezza e chiarezza rari! Si spera sempre di incontrare un personale così professionale, paziente e affabile!

Company replied

Rated 5 out of 5 stars

The was a nice lady at the front. Who was incredibly patient on helping me get a rental car and also provided me with a rental car that was on my price range. She was mindful on what I needed and prov... See more

Company replied

Rated 5 out of 5 stars

Very quick and efficient check in. Car was like brand new. Returned vehicle with no issues and staff were very helpful. Would highly recommend as we have used other car companies in Milan Linate o... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Linate Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020413. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizi disponibili: Elefast e auto elettriche per spostamenti veloci, sicuri e senza restrizioni di ZTL e di parcheggio.


Contact info

  • Via Forlanini, 20090, Segrate, Milano / Lombardia, Italy

  • +39 0243020413
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4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

One of the best rental car services I have ever seen!!

It was one of the best rental service I have ever seen. I took the car at the Linate Airport, Milano. It was easy and quickly to take the car, which I was booked in advance. As well easy to get the car at the parking. The car was exactly as I expected and worked fine along the time I rented it. The guys at the desk as well at the parking were very helpful.

7 October 2025
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Great staff, speedy checkin check out

Great staff, good pricing and the car that you booked. I choose LOC Auto due to their fast checkin where I can upload everything, show my credit card and be on my way in 5 minutes... Best rental car company in Italy!!

6 October 2025
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

They were so gracious

They were so gracious, accommodating, and helpful. Will definitely use again!

10 October 2025
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Reply from Locauto Group - Milano Linate Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Study trip to italy

Ordered a car or similar through third party website.
quick meet and greet at their airport office.
We got the car, there was no issues.
We ended the trip at another airport, where i received the receipt 3-4 minutes after turning in the car.

No issues, 5 stars.

5 October 2025
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Reply from Locauto Group - Milano Linate Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Great experience

Great car, easy pick up and great staff

7 October 2025
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Reply from Locauto Group - Milano Linate Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Easy pick up and drop off

Easy pick up and drop off. Very friendly staff that is helpful, patient and is not upselling

7 October 2025
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

good service

good service

28 September 2025
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Reply from Locauto Group - Milano Linate Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Best of the best

Very easy to make a reservation and helpful staff. Also I highly recommend you to all my friends ❤️

4 October 2025
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

good price and great service, many thanks

We are super happy they quickly arranged a car for us at the airport so our trip

22 September 2025
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

HELPFULL

great help at reception desk, good price, and no pushing for extra insurance

25 September 2025
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 4 out of 5 stars

Professional and fast and smoothe service!

The car, a Toyota Yaris, although pretty new (from Febr.2025) had very many scatches and dents. Inside it was not really clean. Technically it was 100% ok. It has a very low fuel consumption! The staff in the airport-agency and at the rental-station itself was friendly, helpful and customer oriented! Both the outgoing process as well as the return-process were quick, smoothe and professional.- But: Locauto should definitely provide information -at least to not italien drivers- about the autostrada-toll-system and the gas station -selfservice-system. Both are unknown, at least in Germany.

1 October 2025
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for your feedback! We can't wait to have you on board again and deserve 5 stars! See you soon, Luca

Rated 1 out of 5 stars

I got late by 45 mins around airport…

I got late by 45 mins around airport due to difficult in finding the return spot and they charged me full day extra fee. When I spoke to them this is not ethical to charge for one full day as there was genuine concern but they responded saying this is how system works! This is un ethical system!

21 September 2025
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Reply from Locauto Group - Milano Linate Aeroporto

We are sorry to read your review. You can find more information about the additional charges on the “Special Rental Condition” page or the "General Rental Condition" page https://www.locautorent.com/en/legal-notice/terms-and-conditions/
Our customer center is at your disposal for any question relating to your claim. Please click http://www.locautorent.com/customerservice thanks, Luca

Rated 5 out of 5 stars

Fabulous Fabrizio at Milan Linate…

Fabulous Fabrizio at Milan Linate airport came up trumps by seeking my vehicle out in the car park as I followed my Google maps direction and saw some small signs to enter the car park. The regular entrance used to allow you to access the Locaauto office on the 5th floor but there are roadworks on the ramp at level 3 that blocks you! :(
Other drivers were circling the car parks similarly endeavouring to access the car rental floors. One driver just left his car on floor 3, took a photo and handed his keys into the rental sales office at the terminal!

*****note*****. Avoid the normal entrance to the car park and look up from your SatNav/Goigle Maps. There is a bigger sign on the roundabout for car rental returns. Follow that and you will be fine. Care! Take a wide berth on the ramp from level 4 to level 5 as there is a low steel barrier on the right that a lot of people cannot see.

Thanks again Fabrizio!

29 September 2025
Unprompted review
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Jamal

Excellent company

21 September 2025
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Great company

Great company, great service.

20 September 2025
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Reply from Locauto Group - Milano Linate Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Very good service

People at Locauto are efficient and customer friendly. Very good service at a good price.

24 September 2025
Locauto Group - Milano Linate Aeroporto logo

Reply from Locauto Group - Milano Linate Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

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