The desk at the airport was quick and helpful. Vehicle was clean and without issue. We scratched one of the rims (our fault) and were charged €120. We had third party excess insurance and Locauto pr... See more
Company replied

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The desk at the airport was quick and helpful. Vehicle was clean and without issue. We scratched one of the rims (our fault) and were charged €120. We had third party excess insurance and Locauto pr... See more
Company replied
Barbara, del site di Linate, è stata di una gentilezza e chiarezza rari! Si spera sempre di incontrare un personale così professionale, paziente e affabile!
Company replied
The was a nice lady at the front. Who was incredibly patient on helping me get a rental car and also provided me with a rental car that was on my price range. She was mindful on what I needed and prov... See more
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Very quick and efficient check in. Car was like brand new. Returned vehicle with no issues and staff were very helpful. Would highly recommend as we have used other car companies in Milan Linate o... See more
Company replied
Presso l'ufficio Locauto Rent di Milano Linate Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020413. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizi disponibili: Elefast e auto elettriche per spostamenti veloci, sicuri e senza restrizioni di ZTL e di parcheggio.
Via Forlanini, 20090, Segrate, Milano / Lombardia, Italy

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It was one of the best rental service I have ever seen. I took the car at the Linate Airport, Milano. It was easy and quickly to take the car, which I was booked in advance. As well easy to get the car at the parking. The car was exactly as I expected and worked fine along the time I rented it. The guys at the desk as well at the parking were very helpful.

Reply from Locauto Group - Milano Linate Aeroporto
Great staff, good pricing and the car that you booked. I choose LOC Auto due to their fast checkin where I can upload everything, show my credit card and be on my way in 5 minutes... Best rental car company in Italy!!

Reply from Locauto Group - Milano Linate Aeroporto
They were so gracious, accommodating, and helpful. Will definitely use again!

Reply from Locauto Group - Milano Linate Aeroporto
Ordered a car or similar through third party website.
quick meet and greet at their airport office.
We got the car, there was no issues.
We ended the trip at another airport, where i received the receipt 3-4 minutes after turning in the car.
No issues, 5 stars.

Reply from Locauto Group - Milano Linate Aeroporto
Very quick pick-up and drop-off. Helpful and polite staff. Car clean and in very good condition.

Reply from Locauto Group - Milano Linate Aeroporto

Reply from Locauto Group - Milano Linate Aeroporto
Easy pick up and drop off. Very friendly staff that is helpful, patient and is not upselling

Reply from Locauto Group - Milano Linate Aeroporto

Reply from Locauto Group - Milano Linate Aeroporto
Very easy to make a reservation and helpful staff. Also I highly recommend you to all my friends ❤️

Reply from Locauto Group - Milano Linate Aeroporto
We are super happy they quickly arranged a car for us at the airport so our trip

Reply from Locauto Group - Milano Linate Aeroporto
great help at reception desk, good price, and no pushing for extra insurance

Reply from Locauto Group - Milano Linate Aeroporto
The car, a Toyota Yaris, although pretty new (from Febr.2025) had very many scatches and dents. Inside it was not really clean. Technically it was 100% ok. It has a very low fuel consumption! The staff in the airport-agency and at the rental-station itself was friendly, helpful and customer oriented! Both the outgoing process as well as the return-process were quick, smoothe and professional.- But: Locauto should definitely provide information -at least to not italien drivers- about the autostrada-toll-system and the gas station -selfservice-system. Both are unknown, at least in Germany.

Reply from Locauto Group - Milano Linate Aeroporto

Reply from Locauto Group - Milano Linate Aeroporto
The rental process as very simple and the car was totally fine.

Reply from Locauto Group - Milano Linate Aeroporto
I got late by 45 mins around airport due to difficult in finding the return spot and they charged me full day extra fee. When I spoke to them this is not ethical to charge for one full day as there was genuine concern but they responded saying this is how system works! This is un ethical system!

Reply from Locauto Group - Milano Linate Aeroporto
Fabulous Fabrizio at Milan Linate airport came up trumps by seeking my vehicle out in the car park as I followed my Google maps direction and saw some small signs to enter the car park. The regular entrance used to allow you to access the Locaauto office on the 5th floor but there are roadworks on the ramp at level 3 that blocks you! :(
Other drivers were circling the car parks similarly endeavouring to access the car rental floors. One driver just left his car on floor 3, took a photo and handed his keys into the rental sales office at the terminal!
*****note*****. Avoid the normal entrance to the car park and look up from your SatNav/Goigle Maps. There is a bigger sign on the roundabout for car rental returns. Follow that and you will be fine. Care! Take a wide berth on the ramp from level 4 to level 5 as there is a low steel barrier on the right that a lot of people cannot see.
Thanks again Fabrizio!

Reply from Locauto Group - Milano Linate Aeroporto

Reply from Locauto Group - Milano Linate Aeroporto
People at Locauto are efficient and customer friendly. Very good service at a good price.

Reply from Locauto Group - Milano Linate Aeroporto
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