The process of picking up and returning the car was quick and smooth. The office was easy to find. The car was ready on time and clean. What was not good: the car had damage on both right-side... See more
Company replied
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I am completely satisfied with the car rental. No deposit was required, I paid and could use the car right away. The car was in good condition, not old or worn out. I liked that some additional servic... See more
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An absolutely outstanding car rental experience from start to finish! The service at Locauto Milano Malpensa was excellent — professional, friendly, efficient, and very helpful. The whole r... See more
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It was a great experience. The staff were very professional, friendly, and helpful, and the process was smooth and did not take long. The car pickup was from another Locauto office in the park... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 1, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 +39 0243020402. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Ferno, 21010, Malpensa, Varese / Lombardia, Italy
- +39 0243020402
Unisciti a MyLocauto Friends
4.6
Excellent
9k reviews
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Everything was great
21 August 2026
May use AI-assist with repliesRead more
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Reply from Locauto Group - Milano Malpensa Aeroporto T1
We're happy to hear you had a great time in Italy. See you soon, Ginevra
The process of picking up and returning…
The process of picking up and returning the car was quick and smooth.
The office was easy to find.
The car was ready on time and clean.
What was not good: the car had damage on both right-side doors, and the tire-pressure warning light came on immediately after I left the office.
I was told that I had nothing to worry about because I had purchased full insurance coverage. However, personally, I did not feel comfortable driving around in a car with visible signs of accident damage.
12 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Igor,thank you for your feedback.
We are glad that you appreciated our smooth procedures, but at the same time, we apologize that the experience did not fully meet your expectations.
We understand how uncomfortable it is to have a tyre pressure warning light on all day. Unfortunately, this can sometimes be a sensor issue not connected to an actual problem with the tyre itself; however, providing a vehicle in this condition is certainly not our standard practice.
Regarding the bodywork damage, we would like to clarify that minor cosmetic damages are not repaired immediately unless they compromise the vehicle's safety.
We will share your feedback with our team to help improve our service, and we hope to welcome you back for a much better experience in the future.
Elisa
An absolutely outstanding car rental…
An absolutely outstanding car rental experience from start to finish!
The service at Locauto Milano Malpensa was excellent — professional, friendly, efficient, and very helpful. The whole rental process was smooth and easy.
The car itself was brand new, extremely comfortable, spotlessly clean, and maintained to the highest standard. We drove a lot during our trip around Italy, and the car was perfect throughout the entire journey.
I have rented cars many times before, but I can confidently say that this was the best car rental experience I have ever had.
I would definitely choose Locauto again on my next trip to Italy and highly recommend them to anyone looking for excellent service and high-quality vehicles.
Five stars without hesitation! ⭐⭐⭐⭐⭐
21 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
I highly recommend this car rental…
I highly recommend this car rental service! The staff were extremely friendly, welcoming, and helpful. Excellent service from start to finish. Thank you!
21 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Fast service from the personnel and the…
Fast service from the personnel and the car was brand new
21 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
In my Locauto rental at the Venice…
In my Locauto rental at the Venice airport I didn't buy insurance (it was online) because my Chase Creditcard covers. I was not forced to buy one at the counter while picking up the car. But, when I was renting a car from Locauto directly at the Milan MXP Airport, the person at the counter made me sign the tablet without showing me the itemized costs, and ended up selling me arbitrary insurance, which I don't need because card already covers.
I want to be reimbursed for the extra cost for this purchase, I have the itemized receipt for this purchase.
13 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Harun Burak,thank you for your review.We are deeply sorry to hear about your experience and that you felt there was a lack of transparency during your pickup.
Our standard procedure requires desk agents to clearly explain all rate details, optional items, and coverage options when offering a quotation. Once a customer accepts the total price, the contract is generated and reviewed together before signing. Transparency is our priority, and we sincerely apologize if we missed the mark on this occasion and failed to provide a clear breakdown.
We truly hope to have another opportunity in the future to regain your trust and provide you with a seamless experience.
Elisa
Everyone was very friendly and had no…
Everyone was very friendly and had no issues at pick up or drop off. Very quick as well so we could get on our way. Car was nice and clean and well taken care of.
20 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
My first time rental car experience
My first time rental car experience. Easy, smooth process. Good car. No problems during use. Very positive experience!
19 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Excelent services!
13 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Eveything went well and fast
18 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Roberta at T1 was super sweet and…
Roberta at T1 was super sweet and explained everything really clearly. Would book enterprise again and again!
20 August 2026
Unprompted review
Reply from Locauto Group - Milano Malpensa Aeroporto T1
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Every thing was fast and clear 🤍I will repeat the experience
Every thing was fast and clear 🤍
12 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Many thanks for Locauto company and all…
Many thanks for Locauto company and all staff excellent services and many thanks for Mr. Fabio
15 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
The staff was very kind
The staff was very kind. Very easy to receive and return the car. Brand new car.
19 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Too much time we waiting on line at MXP
12 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Carlos Eduardo,thank you for sharing your feedback.
We are sincerely sorry for the long wait time you experienced at our location. We know how exhausting travel can be, and after a long flight, the last thing you want to do is stand in a line. Our goal is always to deliver a fast, efficient service to get you on the road as quickly as possible, and we clearly missed the mark during your arrival.
We have taken note of your comments and will work directly with our airport team to improve our counter procedures and reduce wait times.
We truly appreciate your patience and hope to welcome you back for a much faster, smoother experience on your next trip.
Elisa
Excellent experience from start to…
Excellent experience from start to finish! The car was clean, comfortable, and in excellent condition. The entire rental process was smooth, quick, and hassle-free, while the staff were very professional, friendly, and helpful.
Everything was exactly as expected, and both the pick-up and return were handled efficiently. I was particularly impressed by the transparency and the overall quality of the service.
I would definitely choose this company again for my next trip to Italy and highly recommend it to anyone looking for a reliable and professional car rental company.
19 August 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
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