Locauto Group - Milano Malpensa Aeroporto T2 Reviews 

They were helpful in every aspect of the car rental process and made me very happy. With another company I booked through Booking.com, they did not accept my internationally valid driver’s license, even though I came from Turkey. However, this company accepted my license without any issues.

Moreover, despite returning the car without even a single scratch and being a careful driver, the other company refused to rent me a car and deducted money from the amount I had paid. In contrast, this company was supportive and solution-oriented throughout the entire process.

Thanks to their assistance, I had a very comfortable experience during my one-week trip to Italy. I am truly very satisfied and would confidently recommend them.

Very helpful at the check in desk. I was given a car with winter tyres which was most welcome.
Taken around the car before using and the return was quick and smooth.😊

From start to finish Locauto at Milan Malpensa was an excellent experience.
Staff were courteous and knowledgable and the pick up and drop off were super speedy. The car was fairly new and I was offered an automatic for same price.
First time using them - I will definitely use again!

All fine and efficient, save for a free signposted parking lot for an early morning return. But I could park the car in a semi-correct spot, so no issue.

Amana was Excellent has delivered superb customer service from start to finish. Despite arriving very late, almost midnight, and being the last customer, I was welcomed with professionalism and a friendly attitude.

The staff member was incredibly pleasant, helpful, and efficient — I didn’t have to wait long at all. She is a real asset to the company.

A truly smooth and positive experience — highly recommended. Would use the company again because of the excellent service.

Car was great. Seamless process l.

No queues at the time that I was at the Counter because it was very late so I didn’t stand for a minute. Secondly the place was clean. The member of staff Amana was very pleasant despite that it was almost close to midnight Long day i would thought yet she was very helpful understood my concerns and my requirement didn’t try to push any extras. Just gave me what I’ve ordered. She was absolutely superb. I’d like to congratulate the company for having such member of staff she is an asset for them and I will rebook again because of the quality of service that I’ve had.

Customer Service was fantastic.
Staff were very good and helpful.
We were given a good car which we really liked.

We had to wait a little longer than expected for the pick-up, but it was absolutely worth it — we received a free upgrade to a brand new VW Tiguan R-Line, which we really enjoyed. The car was extremely comfortable and made our trip even better.

The staff during both check-in and check-out were very friendly and helpful. Overall, a great experience — we would definitely recommend Locauto.

5 stars service , brand new car with free upgrade

The worst was the way to return the car in Milano Centrale. It is not very clear

Horrible. We took the car at 9:30 pm and left it back at 1:30 pm next day. Just drove 120km to Milano and Back.
The staff said we damaged the inside part of the car (back seat) with a vomit below where we had a child chair. We did not see that the day before cause it was late night and dark. They want us to pay for this. It’s a cheating company don’t trust on them

helpfull staff, great service

Avoid out-of-hours key drop, as sadly we are dealing with a bill for damage to the car that was not there when we left the car at 05.30 - such a shame, as until this point we had a very positive experience. In the semi-darkness we did not photograph/video the entirety of the car, but left the car in good faith which sadly was a mistake on our part.
@Locauto your response below is meaningless - your team are charging me for damage that we did not incur, it is a scam and customers need to be aware. I now see a number of reviews posted since we returned saying the same thing.

It was very easy to make deal, car was good, staff even better

People where very helpful at malpenca airport

Easy check in and check out. No hidden charges. Good quality vehicle.

Lovely vehicle. Excellent service.