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Locauto Group - Milano Malpensa Aeroporto T2 Reviews 

2,372
TrustScore 4.5 out of 5

4.6

Stazione Ferroviaria Malpensa Terminal 2, 21019 Somma Lombardo, Varese / Lombardia, IT


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Rated 5 out of 5 stars

1.Thorough walkthrough at pickup 2. Good value for money 3. Excellent drop off experience (very quick) 4. Ability to drop off at preferred (different) terminal with little fuss.

Company replied

Rated 5 out of 5 stars

Excellent car (new Fiat 600 Hybrid auto), very polite, friendly and efficient staff .... what's not to like. I will definitely use Locauto again.

Company replied

Rated 5 out of 5 stars

Best car rental company! Paolo the station manager and the entire team were all very helpful welcoming and friendly. Everything was smooth from start to finish the car was brand new spotlessly clean a... See more

Company replied

Rated 3 out of 5 stars

The office is a very long walk from the airport arrivals area. I had booked a small VW SUV as I prefer the higher seat access and view. I was supplied with a low slung Peugeot 308 saloon with limite... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 2, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Stazione Ferroviaria Malpensa Terminal 2, 21019, Somma Lombardo, Varese / Lombardia, Italy

  • +39 0243020403
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4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,372)

60,711 reviews in the last 12 months

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Rated 4 out of 5 stars

Roberta was very helpful when we picked…

Roberta was very helpful when we picked up the car at malpensa airport. We paid for roadside assistance
The only issue was when we dropped the car off at Genoa airport we could not fill the car with petrol as the service station was shut and we were charged again for roadside assistance. Fortunately the second charge was dropped

20 April 2026
Unprompted review
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Stephen,thank you for taking the time to write this review.We are glad you enjoyed our service and our staff.We hope to welcome you back with an even better service next time.Chiara

Rated 4 out of 5 stars

efficient staff

efficient staff, nice car, good location, good price.
Since I was going to drive in Switzerland it would have been good if they'd been able to provide a car with a vignette already registered or explained the need for it.

7 May 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Anon,thank you for sharing your experience with Locauto.Wee are glad you enjoyed our professional staff,the car and the service in all its aspects.We apologize for any trouble you had on the motorways in Switzerland..Your feedback is valuable to us to improve our service.We hope to welcome you back with a 5-stars experience!

Rated 5 out of 5 stars

Amazing service had no problems the…

Amazing service had no problems the staff was very professional polite and make you understand everything great service guys

29 April 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

That's great to hear! See you soon, Angelo

Rated 4 out of 5 stars

Greatfull help on location

Greatfull help on location, nice en brandnew car.They were very flexibel on moving the reservation from Terminal 1 to Terminal 2 :-). Only thing is that they are unreachable by phone.

5 May 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Mathijs,thank you for tking the time to write this review.we are glad you appreciated our staff and our car.We apologize if you had trouble reaching us by phone.We will discuss with our relevant departement to solve the problem.We hope to welcome you back.Chiara

Rated 1 out of 5 stars

Overcharged at the return of the…

Overcharged at the return of the vehicle without a clear explanation of the expense that I would have challenged on the spot. I was recommended by my Italian colleagues from my company sourcing department to rent from Locauto for a personal trip but I initiated a company internal control to remove them from our suppliers list.

19 April 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for sharing your experience CA. Our customer service already explained you the reason of the charge and from our records our office tried to contact you since the rental was expired. We suggest to our customers to check the pick up time and the drop off time requested during the booking and, in case of delay, to inform us in advance. We also suggest to return the same level of fuel fo avoid any extra fee.

Anna

Rated 5 out of 5 stars

Everything was perfect

Everything was fine. I can recommend.
I appreciate the web interface, through which you can arrange everything in advance, including documents (ID, driver's license). Then you can pick up the vehicle very easily and quickly. The car was basically new.
The staff was helpful and very kind.

3 May 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for the great review! Stefania

Rated 5 out of 5 stars

It was great

It was great!

I got even better car that i paid for (got a hybrid which saved me some money on petrol). The car look like brand new - without a scratch.

I also got an option to change the place I could leave the car (Terminal 1 insted of terminal 2) where i got a plane. It was convenient.

4 May 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

I had a great experience renting this…

I had a great experience renting this car in Italy. The vehicle was in excellent condition, very clean, and well-maintained. It drove smoothly and was perfect for both city trips and longer drives across the countryside.

The pickup and return process was quick and hassle-free, and the staff was professional and friendly throughout. Everything worked exactly as expected, which made the whole trip much more enjoyable.

I would definitely recommend this rental and would happily choose it again in the future.

2 May 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Thanks to Locauto

Thanks to Locauto, we can still rent the car in the midnight

25 April 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for your feedback! Fausto

Rated 5 out of 5 stars
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Helpful staff

Helpful receptionist on arrival. Not pushed for extra services - but a cheap upgrade to an automatic car was worthwhile. Good staff member on return of car.

22 April 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Very satisfied

Quick, easy and the agent at the desk was very nice

25 April 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Great car renting experience in Milano

Great experience : fast and rigourous procedures. Good rate for value. Would highly recommand or come back to rent again.

29 April 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Outstanding staff at both pickup and…

Outstanding staff at both pickup and return; all were very welcoming and helpful. The car was clean and in good condition. The vehicle was checked and signed as undamaged at the point of return, unlike less scrupulous operators. Highly recommended.

26 April 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Check on/out rapide

Check out rapide, véhicule propre. Réactifs

18 April 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

It was my second time

It was my second time, and everything just went smooth as you would wish for. Full insurance to not worry. Just simply check in, pick up the car and drop it on the last day.

22 April 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Everything went very smoothly

Everything went very smoothly from the moment I got to their Malpensa office. The personnel was very friendly and accommodating. The car was sparkling clean and brand new.

15 April 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

We are so happy about your all-out stressless experience. Lucrezia

Rated 4 out of 5 stars

Simple and quick check in and out

Simple and quick check in and out. No hidden extras. However, even though it was new, the MG3 was a very poor car. I would not want to drive one again.

21 April 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Stuart,thank you for sharing your experience with Locauto.We are glad that you appreciated the speed and transparency of our service. We are sorry that the vehicle was not to your liking,and we have taken note of your feedback to review with the relevant department.We hope to see you again soon and to impress you with a different vehicle next time.Chiara

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