Locauto Group - Palermo Aeroporto Reviews 

Good experience. No problem

Everything worked out very well.

At the end person which received back a car has some doubts somę scraches. It would good that I had photos.

Good service, friendly staff.

I was given a empty car. Had to refuel it. Cost me 82 Euro. I gave back the car total refueled. The staff called H/O, they offered me only 50 Euro. This is taking 32 Euros from me. I did put in a claim, 15 days to get feedback. Await feedback.
Staff at counter was very good as well as at the pickup. Tried to help but their hands are tied.

Very friendly and helpful staff. Car in good condition. Everything worked perfectly. Happy to be a valued customer of Locauto. We're coming again!

It was easy and no problem.

Great service at rental and at return the return experience was particularly great in Palermo.

Found car terminal easy, process was quick and fast. Car was in excellent condition.

Tutto perfetto! The car, the staff, the service.

I'm a Locoauto/Enterprise fan and would not use another company generally.

I've given 4/5 on this occasion as the return area at Palermo Airport is far too small and consequently rather stressful. However, the guy who checked over the returned vehicle was fine.

Very fast service, reliable, comfort

super smooth process. no hidden fees or attempt at scamming

Efficient and great customer service. Our flight home was shifted to Catania so Staff at drop off at Catania suggested we take the car to Palermo and receive a refund of our different drop off fee (we picked up in Palermo). Staff at Palermo were great. This was extremely appreciated.

Have been renting cars in Sicily for 25 years.This was my best experience. Honest and professional no hassle or scamming.

Relaxed greeting. paperwork done efficiently. Good condition car. Return easy.

Very Quick and very Nice

On the 10th of Friday, one farm car hit my left mirror and broke it. I pulled the car and gave a call to Palermo airport office. I called at least 10 times my wife called at least 10 times and no one responded. Later on, I callled the road assistance. Again i called many times. I received with automatic message saying that i will be called (of course no one called me). I called 4 time customer service. On the 4th time one agent tried his best to help me. He also called the Palermo office and also road assistance and he also could not reach out yo anyone and he apoligized not to have any rresponse. I also called the police and they hang up the phone since they do not knowEnglish. So in the middle of the road I was all alione. And I taped the mirror and I drove the car in that way since tbere was nothing to do. Imagine i had to drive the car kike that for the last 2 days of mu visit and still without any communication with the office. You can listen to my calls that i had on the 10th of July wjth the call center and see what I experienced. I wish I could rent the car from Sixt btw, it is good that i had a dint worry insurance package.

The car that we rent had a problem with brakes. It was very dificult to get in contact with you. And in the end. We had to go to your branch which was 100 km away. We did not receive any compensation for that, not even a vehicle upgrade. Very bad experience. You should work on that a little bit

Everything allright. But i was a litle bit scared, to take car with paint scrathes. Luckily when was the time to give back the car there was now problems with that.