Locauto Group - Palermo Notarbartolo Reviews 

Everything was as agreed, stuff is friendly and helpful and that's as it should be.
I would recommend their agency to anyone I know.

Very Professional, no hidden fees

Everythink went great, from check in to check out, the car was fine, no credit card and deposit were needed.

Convenient location of the rental point in Palermo. The car rental and return process was quick and efficient. The car was clean and performed flawlessly.

I rent Fiat Panda, it has only 6.000 km, almost new. Rental place was in Palermo. Pick-up and car return was fast any easy. To be more relax on travel I take option don't warry. During travel I was very satisfied with car, and small size was really benefit in case of parking and driving through city and narrow street. Petrol station is 200m from rental office and that make car return, more convenient.

Very welcome people. Fast, trustful, good cars.

Excellent service when picking up the vehicle at Notarbartolo in Palermo. Very good, almost new vehicle with a navigation system. Friendly service. Unfortunately, the staff were overwhelmed when returning the vehicle at Palermo Airport. Long lines at the parking lot and confusion between the rental and the return - but some very friendly employees.

Everything went smoothly, top service.
Also, they were lovely to give us information about places to visit. Would rent there anytime again

Very easy experience

Since picking the car until the drop the service was very easy and trustable

No so expensive, but great service, nice clean car. Almost brand new.

Very efficient and help service! The car was excellent too! Much better value than the bigger car rental companies.

We rent the car in Catania and end our trip in Palermo. Everything was OK.

Very bad car, very bad staff. The car was full of all kinds of scars, tire pressure warning sign kept popping up. At return we were forced to sign a paper recognising a preexisting damage, which cost €475. They maybe cheap in renting price, but surely can profit by setting up such claims

Vert helpfull. Rented twi ce with them. Quite content.

Fast and clear experience. Even had an upgrade to the car.

DO NOT USE THIS COMPANY
I put the conclusion first, if you want to avoid trouble, do not use this company.
Click to see real human reviews on yelp locauto

On 14th May we rented a car in Catania and returned in Palermo on 17th May. For our own safety we have driven with care and attention. My husband is a very sweet and gentle Spanish. We have travel & driving experiences in many countries including Japan. We live in Japan where is famous for the sensitive driving culture.

Swear to God on our mothers' names, we didn't even touch a tree branch, because we went to beach only. And we recognize the scratch from the beginning, the car is full of all kinds of scratches. We were happy and proud that we made a safe trip. However, at return two big guys insisted that a new scratch has been made. They showed us a system screen of a car illustration with 15 numbers, saying that 'the new one' was not registered. When we asked the front No.1 which damage it actually refers to, the guy responded rudely that you should have confirmed when you received the car, and didn't respond to our question directly. If we do not have a picture showing how it was like, then we will have to pay for the damage. As travellers in a place that we do not speak the native language, we concerned about our safety. There was nobody else to discuss with.

The amount requested was €475. Actually, we have bought insurance covering all damages, but we need a formal invoice to proceed it. Even though we have requested many times, instead of sending a formal invoice, they sent us their bank account and requested payment only. The whole process is so fishy, such an obvious bluff. I believe they know what they are doing. So bad.

With hindsight, the car was rented in Catania and returned in Palermo, there was no visual images showing how exactly the car looked like at the time of rental, only 15 numbers on a car illustrate. However, it took the staff no time to spot out 'a new damage'. Without contacting or confirming with Catania office, they were super certain that the damage is new and is surely by us. We have been driving in big roads, made absolutely no collision with any object. Also, the scratch did not appear new to my eyes.

After reviewing other websites, I found the reputation of Locauto has extreme ends. It is the best seller in booking.com, has many 5-star reviews on Trust Pilot which are obviously promotional.

Please don't give up on customer justice.