Locauto Group - Palermo Notarbartolo Reviews 

The car was ok and in good conditions , but the rate we paid for 3 days was very expensive , they charged a lot for all risk assurance, and for one hour more in case we returned it later, because we picked up the car one hour before in Palermo
Then in Palermo Office didn´t give us the correct information about the cost of returning the fuel tank , as they told us thet was better to pay the full tank, as near the Catania airport was difficult to fine oil stations( was not true) and will be easier for us , but we didnt spend all the tank only half , and we have paid it full 100 € , so we think that in the office must give the right information

Everything was so good. We rented the car without any problem. The staff were so helpful. The car was so new and clean. I definetely recommend Locauto.

I booked the car for 7 days through booking.com and also the full insurance at the same time. However, when I arrived to pick up car in Palermo, the young man told me the insurance I bought was not accepted by Locauto and tried to make me buy their insurance for 30Euros a day (almost the price of the car itself)! He was a bit of a bully about it and not that nice. Also, on day 2 onwards, the car kept saying it had No Wiper Fluid - so they did not check it properly before pickup. Lastly, trying to return in Catania was difficult because of the construction and signs are not great. Took 30 minutes to find the return area. Nice car but experience wasn't great overall

First of all, all Locauto employees are super friendly and helpfull. Documents wre signed fast and easy, Don't forget to procceed with online checkin before your rental start to simplify and speedup the process. Car was in a great condition, but some minor cosmetic defects.

Everything was great!

Smooth and easy and very frindly staff.

Well staffed and helpful for both pickup and drop off. Good car.

Everything was Perfect

The rental process went exactly as described on the website – no surprises at all. When picking up the car, a detailed inspection report is prepared, and the staff carefully go through the vehicle with you, pointing out all existing issues, even minor ones. Thanks to this, there is no need to take your own photos or worry that something might be missed.

Returning the car follows the same clear and transparent procedure – another joint inspection, confirmation of the vehicle’s condition, and signing the documents. Everything is quick, straightforward, and hassle-free.

I highly recommend this rental company for their professional approach, transparency, and the completely stress-free experience both at pick-up and return.

Fast and easy
Thank you

Problem with return car in Catania - lack of information in Palermo from service about other way on the aiport in Catania due to renovation. (also incorrect adress in google).
Car ok, service also (only that above problem :))

Easy pick up, a very new car. Take a photo of the amount of petrol in the tank before leaving, so that you know how much to put in before the return. (I returned to the airport so can’t speak to this branch’s return process.)

Easy to deal with,can book from wherever you are and not pay until pickup.no mucking around with 3rd parties

I have some good experiences at car rental offices, and some bad ones. I have never in my life had an existierenden like I did yesterday in Palermo at Locauto. Giuseppe was very warm and friendly, and made us feel like we the honored guests of Sicily. Giuseppe knows his job extremely well and answered every question we had with lightning speed accurate information. And Giuseppe honored every crazy request that we made of him. I will tell all of my friends that is they want a car in Sicily, skip the internet searches and just call Giuseppe directly. Molto Grazie, Giuseppe!

Everything went smooth, thanks.

I was highly satisfied. Excellent service.

Perfect experience. The guy Giusepe it's very helpful!!

Everything was good.

Giueseppe provided first class service from collection to drop-off, and was quick to answer our question when we phoned during our rental too. Would definitely rent from this office again.