The checkin option was very straightforward and the same as any other competitor. For the local city Rome Via Veneto pickup, the office was about a 10 minute walk from the carpark but very easy to... See more
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It was very easy to rent this vehicle though note the storage garage is a walk from the storefront where one completes the paperwork. The car was very clean and operated without any issues. It would h... See more
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The service was efficient, kind and seamless. The car was brand new and spotless. The delivery of the car to the Hotel and the collection of the car after the rental was very much appreciated. I wi... See more
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The best car rental company in Italy! Rented a car on Rome with $0.01 deposit. Credit card was required but they also offer security deposits in cash and debit cards which is convenient. One way renta... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Roma Via Veneto in Via Sardegna, 25 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0642742395. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
Contact info
Via Sardegna 25, 00187, Roma, Lazio, Italy
- +39 0642742395
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4.5
Excellent
1k reviews
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I booked A3
I booked A3
You’ll gave puegot hybrid
In no way is it a similar car.
Due to highway accident we were delayed to drop the car and missed our flight (who rescheduled us for free) but you’ll charged us a full day (even when i called beforehand to inform them)
The car didn’t have viper fluid and kept getting fogged up
25 August 2026
Reply from Locauto Group - Roma Via Veneto
Dear Jash Nayankumar,thank you for your review.
We are sincerely sorry that the experience did not meet your expectations.
Regarding the extra day charge, we would like to clarify that Locauto offers a 59-minute grace period to allow for any unexpected delays. Once this grace period has passed, the system automatically charges for an extra day, as outlined in our terms and conditions.
With regard to the condition of the vehicle, we will immediately share your feedback with our branch team to improve our pre-rental inspection procedures.
We hope to have the opportunity to welcome you back in the future for a much better experience.
Elisa
Very disappointing experience with…
Very disappointing experience with Locauto and Booking.com
We booked and paid for a Jeep Avenger through Booking.com, but when we arrived at the Locauto desk at Via Sardegna in Rome, we were told that no vehicle in the category we had reserved was available.
Our options were either to cancel at the last minute or accept a Fiat Panda, a significant downgrade. We specifically asked if the Panda was a new 2026 model and were told that it was. In reality, the car appeared to be around ten years old and had visible damage in several places.
Only by chance, another customer returned a Citroën C3 while we were there, which we were eventually given instead. Although better than the Panda, it was still a lower category than the Jeep Avenger we had booked and paid for.
The attitude of the employee at the Via Sardegna desk made the situation even worse, as he did not seem genuinely interested in helping us find an appropriate solution.
We simply cannot understand how Booking.com and Locauto can confirm reservations when the booked vehicle category is not available at the agreed collection time. They know when customers are arriving and what categories have been reserved. From a customer's perspective, this feels like overbooking.
What is equally disappointing is that, despite the downgrade, stress and considerable inconvenience, Booking.com has not refunded or compensated us at all.
After this experience, we feel extremely uncomfortable and insecure about ever booking a rental car again through the Booking.com–Locauto combination. A confirmed and prepaid reservation should give customers peace of mind — not leave them wondering what car, if any, will actually be waiting for them when they arrive.
10 August 2026
Reply from Locauto Group - Roma Via Veneto
Dear Giorgina,thank you for sharing your feedback.
We are truly sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide to our customers.To help us investigate what happened and assist you further, please submit your details to our team:https://portale.locautorent.com/websitecs/cs-home.aspx
We value your feedback and hope to have the opportunity to regain your trust in the future.
Elisa
Fair price
Fair price. Good vehicle. Helpful staff at pickup and drop-off. Will use again.
22 August 2026
Reply from Locauto Group - Roma Via Veneto
Thank you so much for the wonderful feedback! Your satisfaction is always our top priority, and we are thrilled to hear we hit the mark. We can't wait to welcome you back for another great experience!
Sara
Returning the car was a great…
Returning the car was a great experience. The service was thoughtful and well organized: two parking spaces were already reserved and waiting for us, and an employee later transferred the car to another location.
13 August 2026
Reply from Locauto Group - Roma Via Veneto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Overall feedback
Overall, it was a great experience. It would have been great if the person handling our case would take extra initiative to advise on the peculiar driving conditions like the restricted driving zones which is applicable. We had to look up ourselves. Just some proactive approach would go a long way. Generally I didn’t see a proactive approach rather than merely doing a transaction. This is certainly a wasted opportunity to give customers a wow factor!
26 July 2026
Reply from Locauto Group - Roma Via Veneto
Dear Vignesh,thank you so much for your feedback and for sharing your overall positive experience with us!
We truly appreciate your constructive points regarding local driving rules, such as the ZTL (Restricted Traffic Zones). You are absolutely right—navigating local traffic regulations in Italy can be tricky for travelers, and offering proactive guidance at the counter is a fantastic way to elevate a standard transaction into a truly exceptional experience.
Providing that "wow factor" and making our customers' journeys as seamless as possible is always our goal. We have shared your comments with our relevant department so we can train our team to take more initiative and proactively share key local driving tips during check-in.
Thank you once again for helping us improve our service. We look forward to welcoming you back for an even smoother and more delightful trip next time!
Elisa
Good service and very comfortable!
31 July 2026
Reply from Locauto Group - Roma Via Veneto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Can't fault
Great price, easy booking process and online check in. Pick up and drop off quick and efficient. No issues.
27 July 2026
Reply from Locauto Group - Roma Via Veneto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Roma Via Veneto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Wonderful experience with Locauto Roma
The service was efficient, kind and seamless. The car was brand new and spotless. The delivery of the car to the Hotel and the collection of the car after the rental was very much appreciated.
I will definitely use Locauto Group again and will recommend the company to my guests and friends.
Filip Boyen
14 July 2026
Reply from Locauto Group - Roma Via Veneto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Excellent company
Excellent company. I received a car as I ordered. New, clean car. Personal attention. Easy to pick up the car and easy to return. Highly recommended.
17 July 2026
Reply from Locauto Group - Roma Via Veneto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Excellent staff and a great car.
9 July 2026
Reply from Locauto Group - Roma Via Veneto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
New car and don't worry insurance. Recommend
New car. Italian hybrid Fiat panda. We travel around Umbria and Toscana. No deposit. Don't worry cover. We love it.
15 July 2026
Reply from Locauto Group - Roma Via Veneto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
they had a vehicle available at short…
they had a vehicle available at short notice and the customer service team were very helpful.
14 July 2026
Reply from Locauto Group - Roma Via Veneto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Opel corsa
Clean car, quick rental but at our return difficult to locate the drop off parking without sign on the road
12 July 2026
Reply from Locauto Group - Roma Via Veneto
Dear Jean Marc,thank you for your review.
We are glad that you enjoyed our service and our car.
We apologize for the lack of signage.
We will share your feedback with the relevant department to improve the information provided at the counter. We hope to welcome you back in the future to provide the seamless experience you deserve.
Elisa
Could be better...
The first car you gave me was empty on ad-blue. I had to go back to the rental place and get another car, wasting my time. The car pickup location was at a parking underground that was quite far from the office of locauto. I was with several bags, 2 small children,so not fun getting to the car, having to take escalators, cross public roads and walk around to an underground parking etc. When i dropped the car upon return i was never given any proof of document that the car was returned on time, knowing you have a very strict policy on return times (grace period is very little) it was my upmost concern. The person that received the car for me at malpensa airport was not very welcoming, not talking much, very little explanations given during checkin of the car. I asked about some form of proof of return in time and goo condition and he just mentioned that i would get a document via email in the next 5 to 10 minutes. Its been more than 24 hours and still waiting for that document...other thant that the car was good.
12 July 2026
Reply from Locauto Group - Roma Via Veneto
Dear Fjoz,thank you for your review.
We are really sorry for the issues experienced with the first car and for the lack of support received when returning the vehicle.
Providing a seamless and clear experience is always our top priority. We are glad to confirm that everything was fine, and you can request all your documentation at the following link: https://portale.locautorent.com/websitecs/cs-home.aspx
Your feedback is truly valuable to us as we work to improve our service, and we hope to have another opportunity to earn back your trust.
Chiara
Person at desk was not very friendly or…
Person at desk was not very friendly or personable. But other than that service was good. Our car had a low tire, si they switch it out for a better one.
11 June 2026
Reply from Locauto Group - Roma Via Veneto
Dear Isabel,thank you for your feeback.
We are glad that you appreciated our service.
Regarding our staff attitude,, we sincerely apologize if the interaction did not feel as welcoming as it should have been. It is never our intention to make a customer feel uncomfortable, as our standard approach is built on courtesy and hospitality. Sometimes, despite our best efforts, misunderstandings or stressful moments can occur.
We will share your feedback with the relevant department to improve our service.
We hope to welcome you back and earn a 5-star rating next time.
Chiara
Good renting..need a more pleasant staff.
we had to wait for 1h to get our car in Rome and the staff was not very pleasant, exept one after we complained that we were waiting stand up, no seats in front of them at 65+yes in the heat.
we got a very nice BMW new car for our roadtrip.
The return was very efficient and pleasant in Naples.
Locauto doesn't charge an upfront fee which is very good.
All in one it has been a very good experience.
10 June 2026
Reply from Locauto Group - Roma Via Veneto
Dear Anne B,thank you for sharing your experience.
We are glad that you enjoyed our service and our car.
We sincerely apologize for the long wait and the discomfort you experienced at our Rome location, especially under the heat.
Unfortunately, during high season, managing high volumes of customers during peak hours can become very challenging. However, we take your comments very seriously. We will use your feedback to improve our service, particularly regarding customer comfort and waiting areas.
We truly hope to have the opportunity to welcome you back in the future and provide you with a seamless, 5-star experience.
Elisa
Reply from Locauto Group - Roma Via Veneto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Flexibility of the system and friendly…
Flexibility of the system and friendly of the staff which make our experience great
16 June 2026
Reply from Locauto Group - Roma Via Veneto
Dear Al Ali,thank you for sharing your experience.
We are thrilled that you enjoyed our smooth procedures and our friendly staff.
We hope to welcome you back and earn a 5-star rating next time.
Elisa
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