Easy pick up and drop off at convenient location near Siena. Friendly and professional service from staff. Reassuring that it’s part of the Enterprise family. Car was clean, in decent condition and re... See more
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Good, however, the car drop off location agreed upon –and indicated in our contract– was closed when we arrived, so we had to drive to another Locauto location... would be nice if they checked their l... See more
Company replied
Lucca , the person who gave me the instructions was very clear and polite. No extra hidden costs. They upgraded my car without extra charge. Fantastic service.
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Great service and attitude! We needed a rental car during our time in Siena for a wedding and we didn’t have a booked reservation. The representatives were friendly and found us a suitable car within... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Viale Europa 23 a Siena potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0577288938. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
V.le Europa, 23, 53100, Siena, Siena / Toscana, Italy
- +39 0577288938
Unisciti a MyLocauto Friends
4.8
Excellent
941 reviews
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Marta was wonderful
Marta was wonderful! Helped get a taxi for me to the train station! Smooth and fast transaction
14 June 2026
Reply from Locauto Group - Siena DT
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Siena DT
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
The process was easy and the company…
The process was easy and the company was able to accommodate needed changes in our rental.
5 June 2026
Reply from Locauto Group - Siena DT
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Reply from Locauto Group - Siena DT
That's great to hear! See you soon, Angelo
Easy pick up and drop off at convenient…
Easy pick up and drop off at convenient location near Siena. Friendly and professional service from staff. Reassuring that it’s part of the Enterprise family. Car was clean, in decent condition and ready to drive.
5 June 2026
Reply from Locauto Group - Siena DT
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Good
Good, however, the car drop off location agreed upon –and indicated in our contract– was closed when we arrived, so we had to drive to another Locauto location... would be nice if they checked their locations' closing hours before handing us the car. And the phone customer service was closed on a Saturday at 13h20, not opening before Monday. Not great for a car rental company which caters to tourists.
7 June 2026
Reply from Locauto Group - Siena DT
Dear Antoine,thank you for sharing your experience.
We sincerely apologize for the inconvenience you experienced during the return of your vehicle.It is certainly our responsibility to ensure that the drop-off locations and hours indicated in the contract are accurate. We are sorry for the frustration this situation caused, and we will immediately check with our relevant department to understand why this oversight occurred and to update our systems accordingly.
We understand that availability during the weekend is important for travelers, and we will share your feedback with our management to help us evaluate future improvements to our support hours.
We are sorry that your experience did not meet our standard level of service, and we hope to have the opportunity to provide you with a smoother rental in the future.
Elisa
Great company
Lucca , the person who gave me the instructions was very clear and polite. No extra hidden costs. They upgraded my car without extra charge. Fantastic service.
26 May 2026
Reply from Locauto Group - Siena DT
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Siena DT
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Easy booking process
Easy booking process. Rapid transaction. Good clean car. Helpful in getting taxi to our onward destination.
31 May 2026
Reply from Locauto Group - Siena DT
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
The ability to have the car dropped off…
The ability to have the car dropped off and picked up from the hotel so easily allowed us to truly enjoy exploring Tuscany!!
22 May 2026
Reply from Locauto Group - Siena DT
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
We received the car fairly quickly…
We received the car fairly quickly which was good. We should have checked over the car better but the car did not have a full tank of gas. When we returned it it we tried to fill it but the gas station near tge car rental was broken needless to say we were charged €60 for 1/4 tank of gas. People pay attention there is no taxi to take you to your train that will get you there on time. Return at least 2 hrs before yoyr train leaves
12 May 2026
Reply from Locauto Group - Siena DT
Dear Michael,thank you or taking he time to write tihis review.
We ate glad you appreciated our fast service.We apologize if you encountered any issues regarding the fuel level. To clarify our refueling charge policy, our standard procedure is to provide the vehicle with a full tank. This was confirmed and shown to you during the pre-rental inspection before the rental agreement was signed.
In this case, as the vehicle was not returned with a full tank, a refueling service fee plus the cost of the missing liters was applied, as outlined in our Terms & Conditions: https://portale.locautorent.com/doc/specialrentalconditions.pdf.
Please note that we also offer a prepaid fuel option at the start of the rental, which allows you to pay for a full tank in advance and return the vehicle empty.
Your feedback is valuable to us as it helps us improve our service.
We hope to welcome you back soon.
Chiara
The car was fabulous
The car was fabulous, staff was friendly and helpful. All went smoothly.
19 May 2026
Reply from Locauto Group - Siena DT
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Reply from Locauto Group - Siena DT
We're happy to hear you had a great time in Italy. See you soon, Ginevra
They made renting easy
They made renting easy. When we were delayed, they said no problem. When we needed to drop it outside of hours, no problem. No high pressure sales of add-on insurance. And the car was new and nice with a good price. I highly recommend.
8 May 2026
Reply from Locauto Group - Siena DT
Thank you for your feedback! Fausto
Excellent customer service
Excellent customer service. Great car.
Very easy to communicate with office.
Would highly recommend.
3 May 2026
Reply from Locauto Group - Siena DT
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Siena DT
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Great experience
Great experience. We had a problem the first car it was switched out with 5 minutes. The car was great. Grazie mille! DN
9 April 2026
Reply from Locauto Group - Siena DT
Hey, thank you so much for your kind words. we hope to see you soon! Erika
My experience was wonderful
My experience was wonderful. The service was excellent. Thank you, when I return to Europe I will use your services again.
20 March 2026
Reply from Locauto Group - Siena DT
Hello, so glad you enjoyed the trip with us, Fabio
Marta was excellent
23 March 2026
Reply from Locauto Group - Siena DT
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Friendly
Friendly, not confronting or threatening like many rental agencies are. Recommend
7 March 2026
Reply from Locauto Group - Siena DT
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
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