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Locauto Group - Torino Aeroporto Reviews 

2,856
TrustScore 4.5 out of 5

4.6

Strada San Maurizio, 12, 10072 Caselle Torinese, Torino / Piemonte, IT


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Rated 5 out of 5 stars

I have tried other rental car companies before and being put in uncomfortable situations about upsell of upgrades. Therefore I tried LocAuto which promise easy check-in and return. And they did what t... See more

Company replied

Rated 5 out of 5 stars

Our experience with Locauto was excellent. We would like to highlight the exquisite and professional treatment from Marie, the agent who welcomed us on the first day and to whom we returned the car ke... See more

Company replied

Rated 5 out of 5 stars

Deposit was very low. I could choose from select number of similar cars with a recommendation from the desk as to what would be nice to have for the purposes of my trip. Return was very relaxed compar... See more

Company replied

Rated 5 out of 5 stars

The rental process was quick and easy. The staff were honest, professional, and answered all of our questions. They explained the car thoroughly when we picked it up. The return process was also fast... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Torino Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0119963426. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Strada San Maurizio, 12, 10072, Caselle Torinese, Torino / Piemonte, Italy

  • +39 0119963426
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4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.6

All reviews

(2,856)

59,174 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice car and good experience with Locauto

Helpful friendly staff at collection and return. Good quality car, clean and well presented. We arrived early so the car we had booked wasn’t yet ready however were offered a very suitable alternative. We were also offered a very reasonably priced upgrade to full winter tyres which we accepted as we were going into the mountains. Car was comfortable and was good to drive. Very smooth process overall, I would use this rental company again.

30 November 2025
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Reply from Locauto Group - Torino Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

If you’re not used to drive such big van, better not take risk!

First of all, the kindness of the person to attend my request and his efforts to find a solution (no cars available!).
The only option was a 9 people mini van, which after trying to get out of the parking I gave up.

29 November 2025
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Reply from Locauto Group - Torino Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

All very good

All very good. Easy to get cars.

27 November 2025
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Reply from Locauto Group - Torino Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

All was good

All was good, fast. Good cars, easy to get them

27 November 2025
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Reply from Locauto Group - Torino Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Resolved the problem after a system error occurred

After using this company’s services for the first time, I was very satisfied because renting a car went smoothly. However, when I tried to book a car for my trip directly through the company’s website the second time, a system error occurred and my reservation was not confirmed, even though the money was withdrawn from my bank account. I contacted the company about compensation back in September, but the money still has not been returned to me.

Update: Thank You, After two months I received my money back.

24 September 2025
Unprompted review
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Reply from Locauto Group - Torino Aeroporto

We are sorry to hear this. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our staff will help you to solve your issue. Thanks, Luca

Rated 5 out of 5 stars

Ottima compagnia

Ottima compagnia, macchina pulita, ottimo servizio

16 November 2025
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Excellent

Excellent, but slow collection late on aSunday night

17 November 2025
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Reply from Locauto Group - Torino Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Quickly

Quickly, customer oriented staff

10 November 2025
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Reply from Locauto Group - Torino Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Best welcoming and service in a long…

Best welcoming and service in a long time. The stuff at Torino airport made me believe in car rental as service business again. Easy check in as I used the app.

12 November 2025
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Reply from Locauto Group - Torino Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 4 out of 5 stars

Good car, but had to pay extra for missing fuel.

We rented a 9 seat van with full insurance. It had a lot of bumps but besides that it was in good condition and drove well.
We filled it up less than 10 km from the airport, but when returning it they said it wasn’t completely full. Locauto gave us the option to drive out again and fill it up, but we chose not to do that since we had to check in for the flight. We therefore had to pay another 23 EUR for the fuel + 50 EUR in fine!
You really need to make sure the tank is full and fill more even though the pistol stops automatically. Also, please note that the gas station at the Turin airport is not necessarily open.

9 November 2025
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Reply from Locauto Group - Torino Aeroporto

Thanks for your feedback. We can't wait to have you on board again, Anna

Rated 5 out of 5 stars

I give this service 5 stars very…

I give this service 5 stars very helpful and the car was great the man at the air port was great very helpful and nice i will be booking with them next time.

31 October 2025
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Reply from Locauto Group - Torino Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 4 out of 5 stars

Everything was good

Everything was good, except that refueling is overcharged.

7 November 2025
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Reply from Locauto Group - Torino Aeroporto

Thanks for your feedback. We can't wait to have you on board again, Anna

Rated 5 out of 5 stars

Good treatment

Fantastic experience.

5 November 2025
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Reply from Locauto Group - Torino Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Top customer care

Top customer care, very punctual check in, fast, clear.
I appreciated the time the front desk person took to pair the bluetooth, set the language and show me the car essentials. Top service also when I gave the car back.

27 October 2025
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Reply from Locauto Group - Torino Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Friendly and easy

The rental service was excellent! The Lady at the counter was competenr and solved all our issues, we received our car very quickly and the Return was easy. Thank you

16 October 2025
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Reply from Locauto Group - Torino Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Excellent

Very goid service.
Quick procedure to rent.
Quick return hired car.

15 October 2025
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Reply from Locauto Group - Torino Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Best service as usual!!!

Best service as usual, highly recommended!
Third time this year, and never had any issues, very professional, calm and supportive!

19 October 2025
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

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