Locauto Group - Trapani Aeroporto Reviews 

Easy check in. Car was according to description and staff was nice! In Trapani the car Park is a little far and there is no one to inspect the car in the end. You need to go to the Airport and then go to the Park again.

It was a fast transaction. Car was ready prepared for us clean and fully functional!

Fast and unstresseful process, clean and new car, Will use again on the future and absolutely recommend

Everything was fine from beginning till the end.
Nice staff,clean car.
We enyojed our holiday.
Thanks for servis.

Easy process, clean and very transparent. The retention value in credit card was zero and the car was the one the we reserved. Checkout also very straight forward. The price as also very good in comparation with other companies.

Great service. Easy!

Very easy pick up in the airport and again drop off on our return.

five stars.... Fast check in, even faster check out. For recommendation

Easy to sort and the car was ready at the airport.

We used the car for 2 weeks and travelled approx 1000 kms - no issues at all.
The only observations that I would make are that the car wasn't the model we had requested (although the replacement was fine) and, as we had booked it in the UK, the agent was quite dismissive about the 'partner' we had used (no idea why). Personally I thought we had booked direct with Locauto but it turned out we hadn't.

I recently returned a rental car and would like to provide some feedback on my experience. When I dropped off the car, there was no one present to check it over. As a result, I had to go into the terminal to hand in the key at the desk.

When I asked if someone could check the car to ensure everything was in order, I was instructed to walk all the way back to the car with the key to find someone to perform the inspection. This process was inconvenient and time-consuming.

I hope this feedback is helpful and can lead to improvements in your return procedures for future customers.

Thank you for your attention to this matter.

Super service. Super effective.
Using Trapani Airport makes picking up your car easy, since it is so small. But still Locauto deserves credit for the service they present. We had a brand new car, only 500 k. It was clean and ready to go. On return we experienced the same good and kind service.

Everything was great except that we made the Smart online checkinn for nothing.
You have to go to the office, wait in a queue, they try to sell you another insurance and give again the credit card information, bla bla bla.

Procédure simple à la prise en charge comme à la restitution.
Pas de mauvaise surprise

I rented a car straight from the Trapani airport and also drop it there. It was easy and fast and the car was fairly new. Much easier with car in the area. The staff was helpful and there were no problems regarding the rental.

Good value for money. Quick and efficient at the airport. Lack of person to check in car was a little worrying in case of any disputes but was okay in the end.

I had to buy a full extra day because I returned the car after 10 AM. However, I was not let known of this since I explicitly said I was going to arrive at the airport at 4 PM when I was checking in/picking up the car. The least you could do, I believe, was let me know previously or inform me when I was picking up the car. If not, why would you even ask what time I am checking out beforehand?
I won't argue of it being unfair having the checkout at 10 since there are no flights on the airport until ~5 PM, so it's clear the point is making those who rent the car buy an extra useless day... but at least you could inform me beforehand.

insurance rules are not entirely clear during online booking (