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Locauto Group - Trieste Aeroporto Reviews 

2,224
TrustScore 4.5 out of 5

4.6

Via Aquileia, 46 Ronchi dei Legionari, 34077 Gorizia, Trieste / Friuli Venezia Giulia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Had a last minute booking late night at Trieste airport, and the staff were super helpful and flexible to sort the rental out. I then decided to extend the rental - calling them, and again it was done... See more

Company replied

Rated 5 out of 5 stars

It was easy to find Locauto at Trieste Airport. The car was clean, and in our case fully insured. The return process was very quick. You are allowed to travel to Slovenia, which is very convenient. It... See more

Company replied

Rated 5 out of 5 stars

Locauto is by far the best car rental at Trieste airport. Having tested almost all of them. Surely avoid Sicily By Car, they leave office before time, so with a late flight you will easily remain with... See more

Company replied

Rated 5 out of 5 stars

One of the best car rental companies I have ever used. Everything was quick and easy, without unnecessary questions. The car was very clean and well-maintained. The staff were extremely friendly, smil... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Trieste Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0481778572. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile - su richiesta - anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Via Aquileia, 46 Ronchi dei Legionari, 34077, Gorizia, Trieste / Friuli Venezia Giulia, Italy

  • +39 0481778572
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4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,224)

60,855 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Use their services with confidence.

One of the best car rental companies I have ever used. Everything was quick and easy, without unnecessary questions. The car was very clean and well-maintained. The staff were extremely friendly, smiling, and professional at both pick-up and return. The phone conversation with the staff member was also very helpful, and we arranged everything in no time. Highly recommended!

10 January 2026
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Reply from Locauto Group - Trieste Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 4 out of 5 stars

Friendly very good staff

Friendly very good staff. Good car

4 January 2026
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Reply from Locauto Group - Trieste Aeroporto

Thanks for the excellent review Robert! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon
Anna

Rated 5 out of 5 stars

Overall good

Easy to find, nice and helpful approach from staff

4 January 2026
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Reply from Locauto Group - Trieste Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 3 out of 5 stars
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Reply from Locauto Group - Trieste Aeroporto

Thank you for your feedback, Aleksandar. We would like to clarify our winter equipment policy. At Locauto, snow chains are included at no extra cost with your rental during the winter season.For winter tires, they are available upon request and subject to availability, and involve an additional fee due to their specialized nature.
We hope this information is helpful and look forward to serving you again.
Anna

Rated 5 out of 5 stars

We are very happy for the service

We are very happy for the service. Now we know where to go directly to gire a car in Trieste. Thank you

1 January 2026
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Reply from Locauto Group - Trieste Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Smooth and hassle-free

I rented a car at Trieste Airport, and the whole experience was very smooth. The rental office is conveniently located right in the middle of the terminal, so it's impossible to miss. The staff were friendly, professional, and efficient; the entire check-out process took just a few minutes with no issues at all. The car itself was in excellent condition, practically like new. When returning it, I simply dropped off the keys, and that was that - quick and hassle-free. Overall, a great experience. I would definitely recommend this company for anyone renting at Trieste Airport.

22 December 2025
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Reply from Locauto Group - Trieste Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 4 out of 5 stars

Good professional service only

Good professional service only
Observation regarding new returning parking location might be better marked on site

29 December 2025
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Reply from Locauto Group - Trieste Aeroporto

Thanks for your feedback! See you soon, Anna

Rated 2 out of 5 stars

I booked a car with winter tyres…

I booked a car with winter tyres specifically because I was travelling in winter conditions and wanted to avoid the risks and inconvenience of snow chains. Unfortunately, Locauto provided a vehicle fitted with all-season tyres instead, which do not perform as well as proper winter tyres in snowy and icy conditions.

Because of this, I was unable to drive safely on icy roads, which forced me to change my holiday plans, cancel pre-booked hotels, and make last-minute bookings in less desirable locations. This caused unnecessary stress and additional costs that could have been completely avoided had the booking been honoured.

What makes this even more disappointing is that the car cost almost twice as much as a standard rental, precisely because I paid extra for winter tyres to avoid this exact situation.

That said, I want to be fair: the car itself was in excellent condition, had low mileage, and drove perfectly. Both pickup and drop-off were seamless and efficient, with no issues at the desk.

Overall, while the vehicle quality and service process were good, failing to provide the correct tyres as booked is a serious issue, especially in winter conditions where safety is involved. I would strongly advise future customers to double-check tyre specifications before leaving the rental location, as this oversight had a significant negative impact on my trip. I only realised when I was around 200km away and in another country from the pickup location and it was too late in the night

28 December 2025
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Reply from Locauto Group - Trieste Aeroporto

Thank you for your review. We are sorry to hear that you were unhappy with the service you received. We always appreciate feedback from our customers, and we will take it into consideration.

Amanda

Rated 4 out of 5 stars

Altogether a good customer experience

+ Excellent service in terminal
- Tedious still having to fill in paper forms with all the info already given on line. Takes forever in a now digital age.
+ Upgraded to a virtually new Audi A3
+ Immaculate car, good to drive.
- This car model is unsuitable for tall, inflexible people. Access very difficult

6 December 2025
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Reply from Locauto Group - Trieste Aeroporto

Thanks for your feedback. We can't wait to have you on board again and deserve 5 stars! See you soon, Luca

Rated 5 out of 5 stars

Nice to do

Nice personal, nice and clean car. Easy pick up and return. No discussion about extra insurance :))

9 December 2025
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Reply from Locauto Group - Trieste Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 1 out of 5 stars

I am a regalar client with Locauto due…

I am a regalar client with Locauto due to their service and professionalism, but unfortunately the car I was given was in very poor condition, all the interior seats we’re dirty beyond cleaning (stained).. and the exterior had numerous dents. Very dissapointed.

3 December 2025
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Reply from Locauto Group - Trieste Aeroporto

We are sorry to hear that your experience was not up to standard, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Anna

Rated 5 out of 5 stars

Good vehicle choice and good value

Good vehicle choice and good value. Very convenient office and car location at Trieste airport with friendly and helpful staff. Would recommend and use again without hesitation

3 December 2025
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Reply from Locauto Group - Trieste Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Great rental experience

Kind and friendly staff. The car was new and clean. Easy and quick pick-up procedure.

25 November 2025
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Reply from Locauto Group - Trieste Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

First time using this rental company.

First time using this rental company and the experience was very positive. Rented the car at the Trieste Airport, where collection and return of the car was flawless.
Friendly staff, excellent condition of the car and essential information printed out on paper as a quick guide for easy reference (parking, refuelling, road tolls etc.).
Would recommend using this company.

22 November 2025
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Reply from Locauto Group - Trieste Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Good car

Good care, good experience

12 November 2025
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Reply from Locauto Group - Trieste Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

The service was excellent

The service was excellent, the location is centrally located inside the airport, the instructions were easy to follow, and the staff were helpful.

17 November 2025
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Reply from Locauto Group - Trieste Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Very professional

The agent (assistant) helped us with all the questions, she suggested the best insurance for us and she was very honest. I totally recommend Locauto.

8 November 2025
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Reply from Locauto Group - Trieste Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

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