Lock Fitter Ltd Reviews 

283
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that replacement door handles and security keys arrive promptly, often within twenty-four hours. Consumers also highlight the incredible helpfulness of the team, who consistently offer expert advice and quick responses to ensure everything fits correctly. Some reviewers were not happy with occasional delivery delays or situations where packages took significantly longer than expected to reach their destination. A few people additionally mentioned minor communication hiccups, such as waiting for necessary authentication emails or experiencing small administrative snags during the initial checkout process.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the prompt and super fast... See more

Service

Reviewers mention positive feedback about service, highlighting a consistently great experience from start to... See more

Order

Customers consistently note positive experiences with order processes being straightforward and easy to... See more

Product

People report positive experiences with product, highlighting top quality and great value. Consumers note... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your company delivered the key next day,but I was rather surprised that the delivery driver did not know that he was delivering keys which are valuable security items However all"s well that ends... See more

Company replied

Rated 5 out of 5 stars

After a lot of desperate searching, Lock Fitter were the only company I could find that stocked the exact sized/shaped old fashioned patio door handle that I needed. It also arrived a day ahead of exp... See more

Company replied

Rated 5 out of 5 stars

Really simple website and order process. I did end up ordering the wrong colour handle, but when I called they were very helpful arranged an exchange. The new handle arrived the next day. I've had... See more

Company replied

Rated 5 out of 5 stars

After my door lock jammed I searched for a replacement and found Lock Fitter Ltd could supply what I needed. Dave contacted me quickly to offer expert support and advice in a friendly manner which e... See more

Company replied


Company details

  1. #10 of 16 best companies in Locks Supplier
  2. #20 of 57 best companies in Door shop
  3. #21 of 64 best companies in Door supplier
  4. #42 of 92 best companies in Hardware Shop

Written by the company

Tthe UK’s trusted security hardware service offering unparalleled expertise and security solutions to both residential and commercial clients. Our commitment is to your safety, ensuring that your lock systems are robust, reliable, and tailored to your specific needs. Our Story Founded in 2016, Lock Fitter began with a simple goal: to provide top-notch home security services with a community-focused approach. Our journey started in the heart of Nottinghamshire and our online store now services the nation, thanks to our dedicated team and loyal customers. Our Mission At Lock Fitter, we strive to deliver not just services but peace of mind. Our mission is to keep your premises secure with state-of-the-art technology and skilled craftsmanship. We are constantly scoping the market to stay ahead in the ever- evolving world of security. Our Team Our team comprises experienced professionals who are passionate about security and customer satisfaction. We believe in continuous training and development to ensure our team are equipped with the latest skills and knowledge in the industry. Why Choose Us? Expertise: With years of experience, our team offer expert advice and solutions. Bespoke Solutions: We provide customised lock and security solutions to fit your unique requirements. Transparent Pricing: We offer competitive pricing with no hidden fees, ensuring you get value for your money. We invite you to discover the Lock Fitter difference. Whether you need an emergency lock repair, security system installation, or a consultation, our team is here to help. Trust us to secure what matters most to you. For more information or to schedule a service, contact us today on 01623 334433 or via our website. Lock Fitter – Your Security, Our Priority.


Contact info

4.8

Excellent

TrustScore 5 out of 5

283 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(283)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I ordered a handle which was an unusual size. The very nice man called me to double check I’d selected the right one to save me having to return it if not. Great service and quick
Postage

8 May 2024
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help 🙂

Rated 5 out of 5 stars

The company were helpful on the phone…

The company were helpful on the phone and confirmed which handle was required. This was purchased and dispatch was swift and the packages arrived safely within 2 days.

24 April 2024
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help 🙂

Rated 4 out of 5 stars

Quick response

Quick response, the product I ordered arrived within days.
Easy to fit

19 February 2024
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help 😊

Rated 5 out of 5 stars

Received order within 24 hours of placing order

Received order within 24 hours of ordering online - excellent!! Item was fairly priced and well described on website. Good communications regarding invoice and expected delivery. Excellent Service. I will certainly be using Lock Fitter for future orders and would highly recommend their services to any potential customer. I took advantage of the PayPal P3 option for payment simple to use.

2 January 2024
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help 🙂

Rated 5 out of 5 stars

New door handle order

We needed to order a new travelling door handle for our bifold door. The supplier was closed over Christmas but we were contacted and given some options. We chose to wait for the order and it was expedited very quickly after the new year. Very good quality and fitted perfect. Thank you.

2 January 2024
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help 🙂

Rated 5 out of 5 stars

Quick

Quick, speedy delivery, no frills !

21 November 2023
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help Jon 🙂

Rated 5 out of 5 stars

Great service

Easy order and fast delivery

19 October 2023
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help 🙂

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