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Lock Shop Direct Reviews 254

•
TrustScore 5 out of 5

4.8

Locks Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally quick delivery, with many receiving their orders the very next day, even when placed late in the afternoon or during holiday periods. The products are consistently described as high quality, accurate to descriptions, and often provide perfect replacements, saving customers from more extensive repairs. Reviewers also highlight the efficient and helpful service, noting the ease of the online ordering process and the valuable assistance received when choosing products. However, some customers experienced issues with delivery, including delayed or lost orders, and a lack of tracking information. Additionally, a few people received damaged items or felt there was excessive packaging.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and next-day delivery... See more

Product

Reviewers highlight positive aspects of product, often noting that items were as described, fitted perfectly,... See more

Order

Customers consistently note positive experiences with order, highlighting the straightforward and easy... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the great service and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting that products are as described,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more

Company replied

Rated 5 out of 5 stars

I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... See more

Company replied

Rated 5 out of 5 stars

Amazingly quick delivery of new (Ex Chubb) Union mortice deadlock with several extra keys cut. All arrived in less than 24 hours from my online order. Good product, efficient service. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 h... See more

Company replied

Company details

  1. Locks Supplier
  2. Fire protection equipment supplier
  3. Key Duplication Service
  4. Locksmith
  5. Security equipment
  6. Security system supplier

Written by the company

Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.

Contact info

4.8

Excellent

TrustScore 5 out of 5

254 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good company to deal with

Product was in stock.
Had a dimension guide of the component which made the job an easy task.
I was replacing the previous handle which was damaged by children swinging on the handle.
I would use them again.

2 April 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Really easy to order online.

Really easy to order online.
Hassle free transaction.
The item was well packaged and arrived on time. 5***** service.
Thanks

24 March 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Good online experience

Lock Shop Direct had the product that I needed at a reasonable price. The online ordering process was trouble free and the product arrived within a couple of days. Very happy with the all round service.

21 March 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

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