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Locksley Law Solicitors Reviews 

4,633
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 4,604 reviews, reviewers had a great experience with this company. Customers frequently mention that the team keeps them exceptionally well informed with clear, detailed updates throughout the entire process. People also appreciate the simple and seamless user experience, noting that professionals handle paperwork efficiently without causing any unnecessary stress. Some reviewers were not happy with the lengthy waiting times and continuous delays experienced while waiting for their claims to be fully processed. Consumers additionally noted frustrating difficulties regarding communication, mentioning slow responses or a complete lack of updates from staff once their cases were submitted. A few people also felt that it took far too long for representatives to get back to them with meaningful information.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast, efficient, and professional assistance... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently kept informed of... See more

User experience

Consumers find user experience to be very positive, highlighting an easy-to-use website and a seamless... See more

Claim

Customers had ambiguous experiences with claim processing, showing a mix of satisfaction and frustration.... See more

Customer service

People report positive experiences with customer_service, consistently praising the strong communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication and updating of progress. But I hope I don’t have to pay any hidden charges and fees.

Company replied

Rated 4 out of 5 stars

Keeping me informed with clear updates. Fed up waiting for my claim to be processed seems to be going on forever.

Company replied

Rated 3 out of 5 stars

I can only give 3 stars at the moment, as the claim is still ongoing. However, so far, these Solicitors have communicated with me via email, every step , showing professionalism in how the claim is be... See more

Company replied

Rated 5 out of 5 stars

The company has been very good at keeping me up to date with how the claims are going .I certainly wouldn’t have been able to do this on my own , looking forward to a positive outcome .

Company replied


Company details

  1. #152 of 157 best companies in Legal Services

Written by the company

We are Expert Consumer Lawyers – Helping our clients challenge unfair finance agreements. We help our clients pursue refunds for mis‑sold finance agreements through a No‑Win, No‑Fee arrangement. Contact us to find out whether your agreement may be unfair.


Contact info

Promotion box for Locksley Law Solicitors

Click below to find your past agreements

You could be owed £829 per agreement. Average 2.5 claims per client.

3.9

Great

TrustScore 4 out of 5

5k reviews

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3.9

All reviews

(4,633)

4,630 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service excellent customer…

Great service excellent customer communications

31 July 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Taylor,

We are delighted to hear that you received great service and excellent communication. Thank you for your positive feedback!

Rated 4 out of 5 stars

So far so good

So far so good, good updates.

31 July 2026
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Reply from Locksley Law Solicitors

Dear Mr Joy,

Thank you for leaving us a review based on your experience so far. We appreciate your positive comment.

Rated 5 out of 5 stars

Kept up to date regularly

Kept up to date regularly

31 July 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Good Afternoon,

We are so pleased to hear that you were kept well-informed throughout your experience with us. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great company to use they are always in…

Great company to use they are always in contact about the progress.

31 July 2026
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Reply from Locksley Law Solicitors

Dear Mr Brown,

We are so pleased to hear that you had a great experience with our company. We always strive to keep our clients informed every step of the way, and we appreciate your positive feedback.

Rated 4 out of 5 stars

Veryhelpful

31 July 2026
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Reply from Locksley Law Solicitors

Dear Martin,

Thank you for leaving us a review based on your experience so far. We appreciate your positive comment.

Rated 5 out of 5 stars

The team are working on my claim have…

The team are working on my claim have been professional at all the stages and can't fault your work that you are doing 👏 and you don't phone every day I like that from a company just getting on with it well done troops
Kind regards gerard law

31 July 2026
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Reply from Locksley Law Solicitors

Dear Mr Law,

We are truly grateful for your wonderful feedback regarding our team's professional approach to your claim.

We appreciate you acknowledging our efforts.

Rated 5 out of 5 stars

Fantastic service and outstanding…

Fantastic service and outstanding performance ali reza hamidieh

31 July 2026
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Reply from Locksley Law Solicitors

Dear Mr Hamidieh,

Thank you for your positive review. We truly appreciate your kind words about our service and performance. Your feedback is very valuable to us.

Rated 5 out of 5 stars

Thank you for assisting

Thank you for assisting

31 July 2026
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Reply from Locksley Law Solicitors

Dear Jenny,

We're so glad we could be of assistance! Thank you for taking the time to share your positive feedback with us. We truly appreciate it.

Rated 4 out of 5 stars

So far my experience has been pretty…

So far my experience has been pretty good although not recieved any payouts from them yet which is frustrsting

31 July 2026
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Reply from Locksley Law Solicitors

Dear Katie,

We appreciate your positive feedback on your experience. We understand your frustration regarding the payout.


If you could please contact our team on 0330 127 1950, a member of our team can discuss your concerns further.

Rated 5 out of 5 stars

There helping me out witcar claimh a claim and…

There helping me out with a claim and so far it's going well,thank you would recommend

31 July 2026
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Reply from Locksley Law Solicitors

Good Afternoon,

Thank you for your wonderful feedback. We are so pleased to hear that your claim is progressing well and that you would recommend us. We truly appreciate your kind words.

Rated 1 out of 5 stars
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Marston,

Thank you for taking the time to share your feedback.

We are sorry to hear that you were dissatisfied with our service.

We take all feedback seriously and are committed to improving our service.
A member of our team will be in touch with you shortly to discuss your concerns further.
Alternatively, please feel free to contact our team directly on 0330 127 1950.

Rated 5 out of 5 stars

Straight forward

Straight forward, professional and approachable, willing to explain in detail

23 March 2026
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Reply from Locksley Law Solicitors

Dear Linda,

Thank you for your kind words! We are delighted to hear that you found our approach professional and that our team was able to provide clear explanations. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Appear to be professional and honest…

Appear to be professional and honest among some other doubtful contenders.

20 March 2026
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Reply from Locksley Law Solicitors

Dear Rod,

We're so glad to hear that our professionalism and honesty stood out to you. We truly appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

Kept up to date with progression of…

Kept up to date with progression of claims submitted

31 July 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Good Afternoon,

Thank you for your wonderful feedback! We are so pleased to hear that you are being kept well-informed about the progress of your claims.

Rated 5 out of 5 stars

Keep you abreast of progress

Keep you abreast of progress

28 July 2026
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Reply from Locksley Law Solicitors

Good Afternoon,

We appreciate that this delay may be frustrating and sincerely thank you for your continued patience while the process is completed.

Rated 4 out of 5 stars

Excellent service

Excellent service, good communication

31 July 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Smith,

We are so pleased to hear you had a positive experience with our service and communication. Thank you for your feedback; we truly appreciate it.

Rated 5 out of 5 stars
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Melvyn,

Thank you for your kind words. We are delighted to hear that you found our updates helpful and that we could assist you effectively.

Rated 5 out of 5 stars
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Pam,

Thank you for your feedback. We are so glad to hear that our service provided you with a stress-free experience and regular updates.

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