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Locksley Law Solicitors Reviews 

4,634
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 4,604 reviews, reviewers had a great experience with this company. Customers frequently mention that the team keeps them exceptionally well informed with clear, detailed updates throughout the entire process. People also appreciate the simple and seamless user experience, noting that professionals handle paperwork efficiently without causing any unnecessary stress. Some reviewers were not happy with the lengthy waiting times and continuous delays experienced while waiting for their claims to be fully processed. Consumers additionally noted frustrating difficulties regarding communication, mentioning slow responses or a complete lack of updates from staff once their cases were submitted. A few people also felt that it took far too long for representatives to get back to them with meaningful information.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast, efficient, and professional assistance... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently kept informed of... See more

User experience

Consumers find user experience to be very positive, highlighting an easy-to-use website and a seamless... See more

Claim

Customers had ambiguous experiences with claim processing, showing a mix of satisfaction and frustration.... See more

Customer service

People report positive experiences with customer_service, consistently praising the strong communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication and updating of progress. But I hope I don’t have to pay any hidden charges and fees.

Company replied

Rated 4 out of 5 stars

Keeping me informed with clear updates. Fed up waiting for my claim to be processed seems to be going on forever.

Company replied

Rated 3 out of 5 stars

I can only give 3 stars at the moment, as the claim is still ongoing. However, so far, these Solicitors have communicated with me via email, every step , showing professionalism in how the claim is be... See more

Company replied

Rated 5 out of 5 stars

The company has been very good at keeping me up to date with how the claims are going .I certainly wouldn’t have been able to do this on my own , looking forward to a positive outcome .

Company replied


Company details

  1. #152 of 157 best companies in Legal Services

Written by the company

We are Expert Consumer Lawyers – Helping our clients challenge unfair finance agreements. We help our clients pursue refunds for mis‑sold finance agreements through a No‑Win, No‑Fee arrangement. Contact us to find out whether your agreement may be unfair.


Contact info

Promotion box for Locksley Law Solicitors

Click below to find your past agreements

You could be owed £829 per agreement. Average 2.5 claims per client.

3.9

Great

TrustScore 4 out of 5

5k reviews

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3.9

All reviews

(4,634)

4,630 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kept me in touch with this long winded…

Kept me in touch with this long winded process giving me up t date info on what is happening .Would recommend

31 July 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Billingsley,

We are so glad to hear that our communication kept you well-informed throughout the process. We appreciate your recommendation and value your positive feedback.

Rated 5 out of 5 stars

Im really happy with locksley.

Im really happy with locksley. They have been very attentive, and informative at every step. I would glady recommend them as a company.

31 July 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mrs Fitzpatrick,

Thank you for your wonderful feedback. We are delighted to hear that you are happy with our service and that our team was attentive and informative throughout the process. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Very efficient

Very efficient, kept me informed of all progress. Highly recommended.

31 July 2026
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Reply from Locksley Law Solicitors

Dear Mr Pratt,

Thank you for taking the time to share your feedback. We truly appreciate your kind words and are delighted to hear you were kept well-informed throughout the process.

Rated 1 out of 5 stars

Asking for a review and not done…

Asking for a review and not done anything yet.

31 July 2026
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Reply from Locksley Law Solicitors

Good Afternoon,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

We take all feedback seriously and are committed to improving our service.

A member of our team will contact you shortly to discuss further.

Alternatively, you can contact our team on 0330 127 1950.

Rated 5 out of 5 stars

You have looked into this matter for me…

You have looked into this matter for me and have communicated to me every step of the way.

31 July 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Linsey,

Thank you for your wonderful feedback. We are so pleased to hear that we have kept you informed and communicated effectively throughout the process. Your satisfaction is very important to us.

Rated 5 out of 5 stars

Good experience

Good experience

31 July 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Good Afternoon,

Thank you for leaving us a review based on your experience so far. We appreciate your positive comment.

Rated 5 out of 5 stars

Kept us up to date with all aspects of…

Kept us up to date with all aspects of our claim

30 July 2026
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Reply from Locksley Law Solicitors

Dear Mrs Yates,

We are so pleased to hear that we kept you informed throughout your claim. Thank you for your kind words and for sharing your positive experience with us!

Rated 5 out of 5 stars

Very efficient and professional service

Very efficient and professional service

30 July 2026
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Reply from Locksley Law Solicitors

Dear Mr Weaver,

We appreciate your feedback and are so pleased to hear that you found our service both efficient and professional. Thank you for your kind words.

Rated 3 out of 5 stars

I can only give 3 stars at the moment

I can only give 3 stars at the moment, as the claim is still ongoing. However, so far, these Solicitors have communicated with me via email, every step , showing professionalism in how the claim is being handled. I am sure 5 stars will be given once the claims are successful

30 July 2026
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Reply from Locksley Law Solicitors

Dear Alison,

Thank you for taking the time to share your feedback.

We appreciate that this delay may be frustrating and sincerely thank you for your continued patience while the process is completed.


If you would like you can contact our team on 0330 127 1950, a member of our team can discuss your concerns further.

Kind regards,

The Locksley Law Team

Rated 5 out of 5 stars
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Janet,

Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our service professional and helpful. We appreciate your kind words.

Rated 5 out of 5 stars

Clear timely communication on actions

Clear timely communication on actions, progress and what is required of me

30 July 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Reiter,

Thank you for your wonderful feedback! We are so pleased to hear that our communication has been clear and timely, and that you appreciate being kept informed every step of the way.

Rated 5 out of 5 stars

Great firm

Great firm always update on my account

20 July 2026
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Reply from Locksley Law Solicitors

Good Afternoon,

Thank you for your wonderful feedback. We are so pleased to hear that you are consistently kept updated on your account. We strive to provide excellent communication.

Rated 5 out of 5 stars

i have been kept informed on the…

i have been kept informed on the progress of my claim great explanation at each step

30 July 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Wendy,

We are so pleased to hear that you have been kept informed on the progress of your claim and that you appreciate the clear explanations at each step. Thank you for your feedback.

Rated 1 out of 5 stars

Started process in April- 1 claim…

Started process in April- 1 claim confirmed commission unfairly charged- that was 7 weeks ago, heard nothing since. Probably done a runner with the money. Very slow.

30 July 2026
Unprompted review
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Good Afternoon,

Thank you for taking the time to leave a review.

We are sorry to hear that you were dissatisfied with our service.

We take all feedback seriously and are committed to improving our service.

A member of our team will be in touch with you shortly to discuss your concerns further.
Alternatively, please feel free to contact our team directly on 0330 127 1950.

Rated 5 out of 5 stars

The company is good in keeping me…

The company is good in keeping me updated on a regular basis..

30 July 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Neeta,

Thank you for your feedback. We are so glad to hear that we were able to keep you informed on a regular basis. We appreciate you taking the time to share your positive experience.

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