Locksmiths & Locks Ltd Reviews 818

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and positive attitude of the staff. Many people appreciate the efficient contact process and the quick response times, which contribute to a smooth and positive customer service experience. Some people were dissatisfied with the communication regarding promised callbacks, noting that they did not receive the expected updates. However, the majority of consumers found the overall service to be highly professional and effective.

What people talk about most

Service

Users describe positive interactions with service, highlighting promptness, efficiency, and professionalism.... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently describe technicians and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers frequently praise the clear and consistent... See more

Response time

Customers generally express satisfaction with response times. Many reviewers highlight fast and efficient... See more

Customer service

People report positive experiences with customer service. Many reviewers highlight the politeness, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted RAC with regards key replacement and they nominated this company because they had knowledge of Toyota vehicle's. The locksmith turned up first thing in the morning it was bucking it down... See more

Rated 5 out of 5 stars

The operator arrived promptly as promised and efficient and effectively carried our a replacement and reprogramming for my key and car. Very impressed with the service which I hope l don't need t... See more

Rated 5 out of 5 stars

Fantastic service at my home address. Friendly and helpful locksmith to help me with my damaged and unusable car key. Very knowledgeable and efficient, even on a cold day :o) I would not hesitate... See more

Rated 5 out of 5 stars

Overall a great experience; apart from a promised call back. The Company made contact to change my van key through my RAC key cover policy. The lady took all my details down & promised me a ca... See more


Company details

  1. Emergency locksmith service
  2. Locksmith

Written by the company

Specialist Auto Locksmiths Services Lost Car, Van and Truck Keys Replaced Spare Keys for Car, Van and Truck Keys Locks changed and Keys Deleted Broken Keys Repaired Vehicles Professionally Unlocked/Opened 24/7 365 Covering England, Wales, Scotland and Northern Ireland Home and Commercial Locks, supplied and installed


Contact info

4.9

Excellent

TrustScore 5 out of 5

818 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! I'm in a panic and I was made to feel a lot calmer, you came out quickly and the gentleman was fantastic! So friendly calm and quick can not thank him enough!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently lost both sets of keys to my…

I recently lost both sets of keys to my car, which was a nightmare especially because it’s a keyless system. Because my car is a certain year, the programming process is more complex than usual. My insurance company contacted the AA but after coming out they weren’t able to help.

After almost a week without keys, this locksmith company completely saved me. They came out to my location, programmed my car, and supplied two brand-new keys. Despite the complexity of the keyless system and the extra difficulty due to the car’s year, they handled everything quickly and efficiently.
I honestly couldn’t recommend them highly enough. If you ever find yourself locked out or needing new car keys programmed, these are the people to call!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Replacement car key.

Was extremely impressed with the Company. They kept me updated of arrival times and the young engineer who arrived was polite quick and efficient could not have had better service.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to the gentleman that came…

Thank you to the gentleman that came, supplied and configured a new key for my BMW. He kept me posted when on his way, was efficient and helpful when here. Honestly I cannot remember his name but hopefully your system will find out who it was and thank him for me. Very happy with the service. Nick Willcocks, Thatcham, Berkshire.

6 March 2026
Unprompted review
Rated 4 out of 5 stars

the guy that came out was great

the guy that came out was great. on time and very through.

negatives. the booking off the key repair. lots of paperwork was needed. I dread to think if I did not have someone at home to send it to me. don't know what would have done. but overall great service. thank you and my son back on the road.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

New key fob

Fast job and very professionally done job would recommend. Did a great job when I lost my spare car key fob.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

My daughter's key was locked inside her car. The locksmith drove from Wigan to Wrexham and sorted out the issue. He was courteous, polite, and professional - a credit to your company. Thanks.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Locksmiths

Locksmiths arrived on time and did a very thorough job I know have full functioning locking on doors and also I have alarm of which I never had before
So excellent job all round

4 March 2026
Unprompted review
Rated 5 out of 5 stars

fantastic service

fantastic service. Arrived early, super polite and efficient. Job done in time specified, communication excellent. Highly recommend

24 February 2026
Unprompted review

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