Locksmiths & Locks Ltd Reviews 818

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and positive attitude of the staff. Many people appreciate the efficient contact process and the quick response times, which contribute to a smooth and positive customer service experience. Some people were dissatisfied with the communication regarding promised callbacks, noting that they did not receive the expected updates. However, the majority of consumers found the overall service to be highly professional and effective.

What people talk about most

Service

Users describe positive interactions with service, highlighting promptness, efficiency, and professionalism.... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently describe technicians and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers frequently praise the clear and consistent... See more

Response time

Customers generally express satisfaction with response times. Many reviewers highlight fast and efficient... See more

Customer service

People report positive experiences with customer service. Many reviewers highlight the politeness, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted RAC with regards key replacement and they nominated this company because they had knowledge of Toyota vehicle's. The locksmith turned up first thing in the morning it was bucking it down... See more

Rated 5 out of 5 stars

The operator arrived promptly as promised and efficient and effectively carried our a replacement and reprogramming for my key and car. Very impressed with the service which I hope l don't need t... See more

Rated 5 out of 5 stars

Fantastic service at my home address. Friendly and helpful locksmith to help me with my damaged and unusable car key. Very knowledgeable and efficient, even on a cold day :o) I would not hesitate... See more

Rated 5 out of 5 stars

Overall a great experience; apart from a promised call back. The Company made contact to change my van key through my RAC key cover policy. The lady took all my details down & promised me a ca... See more


Company details

  1. Emergency locksmith service
  2. Locksmith

Written by the company

Specialist Auto Locksmiths Services Lost Car, Van and Truck Keys Replaced Spare Keys for Car, Van and Truck Keys Locks changed and Keys Deleted Broken Keys Repaired Vehicles Professionally Unlocked/Opened 24/7 365 Covering England, Wales, Scotland and Northern Ireland Home and Commercial Locks, supplied and installed


Contact info

4.9

Excellent

TrustScore 5 out of 5

818 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Good afternoon,

Good afternoon,

Locksmith has replaced the key, but could not reprogram the existing key to match the new programmed key. Could you re issue an instruction to your locksmith to provide a 2ed key or atleast provide an instruction to reprogram the existing key in order I have 1 spare key.

I look forward to hearing from you soon.

Kind regards

Jack Alexander Hirshall
15 Constarry Rd, Kilsyth, Croy, Glasgow G65 9HE, UK.

07845 291 246

29 December 2025
Unprompted review
Rated 4 out of 5 stars

Although the initial contact with…

Although the initial contact with Locksmiths & Locks was confusing it was eventually sorted out. They appointed a contractor called Matthew of A55 Car Keys. He was prompt, professional and extremely helpful. Thank you Matthew.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Used via an Aviva Key Claim

Used via an Aviva Key Claim. They pushed for AA but it was a 10 day wait. I said surely you must have at least one other provider you use and eventually I was given the number for locksmiths and locks. They were spot on - an immediate and brief call to confirm details and that the key would be ordered. A quick what’s app exchange to send log book photo and date. Came out date and time expected (which was Christmas Eve!) to neat home. A smart friendly efficient fitter and it was all sorted within the hour. Would definitely recommend.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service - very efficient

Once the key replacement had been approved by the insurers, the service from Locksmiths & Locks was extremely efficient. We were booked in for the next day with a 2-hour window (1-3pm) and the engineer arrived at 1pm exactly. Work was completed in about 1 hour. Very happy.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Fantastic service! I lost my car key and was really stressed, but this locksmith made the whole process easy and quick. They arrived on time, were very professional, and had my new car key made and working perfectly in no time. Everything was explained clearly. Highly recommend this locksmith to anyone who needs fast, reliable help!

20 December 2025
Unprompted review
Rated 5 out of 5 stars

The operator arrived promptly as…

The operator arrived promptly as promised and efficient and effectively carried our a replacement and reprogramming for my key and car.
Very impressed with the service which I hope l don't need to use again!
The cover was provided under my RAC policy and sub-contracted via the Davies Group.
I have to say both of them were happy to leave me stranded in a Morrison's supermarket car park.
Locksmiths & Locks Ltd were great.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Very polite

The person that came out to help me was polite and explained everything that what he was doing and he got into my car with in minutes

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great professional service

Great professional service! Really helpful and offers some great advice! If I’m ever in the situation of loosing my keys or need a replacement, will definitely use again.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful, job properly completed

The gentleman who came, from Car Key Solutions, spent a lot of time getting a new key working despite it being very late. He finished after 8pm and still had an hour's travel to get home. He was very polite and helpful. He may have been let down by the support staff who did not get a key code from Honda despite having over 24 hours to do so. Very happy with the end result.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Chris was really professional, thanks …

Chris was really professional and also so friendly. He arrived and got started straight away.
He gave me an update part way through and let me know when he'd finished.
He made sure I could see that the new key worked perfectly, showed me all the functions and the in-car functions, before he went.
Recommend him to anyone

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Efficient work…

The locksmith from this company arrived punctually, despite coming quite a distance. He found my house without fuss - other drivers often struggle to find my address. He then completed the job efficiently & politely, in a very quick time.
Overall I was very happy with this choice of company.

10 December 2025
Unprompted review
Rated 2 out of 5 stars

Suzuki Wagon R+ remote locking

My car is a Suzuki Wagon R+ 2004. The technician was not able to supply me with a fully working key. He managed to program the key immobiliser but could not program the remote locking. But he was helpfully with an excellent attitude.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly service

Booking an appointment was easy and arranged for the next day. The attending locksmith gave me a call approximately 20 minutes before arrival. He was very friendly and in under 30 minutes I was sorted with a new key. Excellent job.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Charging £340 to deliver a key

Because the locksmith didn't want to travel to where the car was located they cancelled my key claim. I have now sold the car but told the new owner that I would sort out a spare key to be forwarded on to them. This locksmith now wants to charge me over £340 to deliver a key to me.
Shocking.....

5 December 2025
Unprompted review

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