Locksmiths & Locks Ltd Reviews 819

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and positive attitude of the staff. Many people appreciate the efficient contact process and the quick response times, which contribute to a smooth and positive customer service experience. Some people were dissatisfied with the communication regarding promised callbacks, noting that they did not receive the expected updates. However, the majority of consumers found the overall service to be highly professional and effective.

What people talk about most

Service

Users describe positive interactions with service, highlighting promptness, efficiency, and professionalism.... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently describe technicians and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers frequently praise the clear and consistent... See more

Response time

Customers generally express satisfaction with response times. Many reviewers highlight fast and efficient... See more

Customer service

People report positive experiences with customer service. Many reviewers highlight the politeness, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted RAC with regards key replacement and they nominated this company because they had knowledge of Toyota vehicle's. The locksmith turned up first thing in the morning it was bucking it down... See more

Rated 5 out of 5 stars

The operator arrived promptly as promised and efficient and effectively carried our a replacement and reprogramming for my key and car. Very impressed with the service which I hope l don't need t... See more

Rated 5 out of 5 stars

Fantastic service at my home address. Friendly and helpful locksmith to help me with my damaged and unusable car key. Very knowledgeable and efficient, even on a cold day :o) I would not hesitate... See more

Rated 5 out of 5 stars

Overall a great experience; apart from a promised call back. The Company made contact to change my van key through my RAC key cover policy. The lady took all my details down & promised me a ca... See more


Company details

  1. Emergency locksmith service
  2. Locksmith

Written by the company

Specialist Auto Locksmiths Services Lost Car, Van and Truck Keys Replaced Spare Keys for Car, Van and Truck Keys Locks changed and Keys Deleted Broken Keys Repaired Vehicles Professionally Unlocked/Opened 24/7 365 Covering England, Wales, Scotland and Northern Ireland Home and Commercial Locks, supplied and installed


Contact info

4.9

Excellent

TrustScore 5 out of 5

819 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Charging £340 to deliver a key

Because the locksmith didn't want to travel to where the car was located they cancelled my key claim. I have now sold the car but told the new owner that I would sort out a spare key to be forwarded on to them. This locksmith now wants to charge me over £340 to deliver a key to me.
Shocking.....

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Fast retrieval service

I accidentally locked my car keys in the boot.
After calling RAC their agent Locksmith & Locks arrived. Within minutes of arriving Craig had got into the car and retrieved the key. All in all from start to finish 45 min. Excellent service

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Fantastic service at my home address. Friendly and helpful locksmith to help me with my damaged and unusable car key. Very knowledgeable and efficient, even on a cold day :o)
I would not hesitate to recommend - although hope I do not need the service again too soon!
Thank you so much!!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

A good experience

A long wait to speak to the operator who was very personable, and arranged a call back with information as promised. The locksmith called, arrived at the estimated time and completed unlocking quickly and efficiently. A good job thanks!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

New car key

Phone call day before giving an approximate time. Arrived at the time arranged to carry out the job. Quick process and the man was very friendly. Thank you!

19 November 2025
Unprompted review

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