Lodge Brothers (Funerals) Ltd - Cobham Reviews 60

TrustScore 5 out of 5

4.8

3 Hollyhedge Road, KT11 3DQ Cobham, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Thank you to the team at Lodge Brothers. From our first meeting with Claire to the excellent service which was conducted with care by Jack to collecting our mums ashes the customer service has been e... See more

Company replied

Rated 5 out of 5 stars

I think Lodge Brothers do an amazing job. They supported us through my dad's passing in 2022 and again more recently for my mum. From the 1st contact on the phone on New Years Eve morning and on every... See more

Company replied

Rated 5 out of 5 stars

Lodge Brothers Cobham made a distressing time so much easier to bear. Particularly Claire in the office, she was so calm and kind and went above and beyond to help the process go without a hitch. Als... See more

Company replied

Rated 5 out of 5 stars

The service we received from Lodge Bros was wonderful. My sister actually works for them, but by actually being a client she saw the whole process from a different prospective. Our Mum... See more

Company replied


Company details

  1. #1 of 15 best companies in Funeral Director
  2. #1 of 3 best companies in Casket Service
  3. #1 of 10 best companies in Cremation Service
  4. #1 of 11 best companies in Funeral home
  5. #2 of 152 best companies in Legal Services

Written by the company

Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.


Contact info

  • 3 Hollyhedge Road, KT11 3DQ, Cobham, Surrey, United Kingdom

  • 01932 450360

4.8

Excellent

TrustScore 5 out of 5

60 reviews

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Rated 5 out of 5 stars

Excellent service with care.

Thank you to the team at Lodge Brothers. From our first meeting with Claire to the excellent service which was conducted with care by Jack to collecting our mums ashes the customer service has been excellent. They also organised the celebrant for the service, flowers and order and of service perfectly. We are grateful and recommend them highly.

26 June 2026
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you so much for taking the time to leave such a thoughtful review and for your kind recommendation. We are pleased to hear that Claire, Jack and the rest of the team were able to provide the care, compassion and support you needed throughout this difficult time. It means a great deal to know that every aspect of the arrangements, from the celebrant and flowers to the Order of Service and the collection of your mum's ashes, met your expectations. It was a privilege to support you and your family and we would like to extend our sincere thanks for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Why get the rest get the very best

Why get the rest get the very best
What exceptional professional service and empathy for beginning to end

4 June 2026
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you for such a glowing recommendation. We are delighted to hear that the care and attention you received exceeded your expectations and that every aspect was handled with compassion and expertise. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent service

Claire in the office handled everything for us in a very professional and caring manner and on the day Daniel and his team were excellent as well.

18 May 2026
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you for your kind feedback. We are so pleased to hear that the arrangements were managed with such care and attention by Claire, and that the support provided on the day helped everything run seamlessly. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent!!

Have used Lodge Brothers before and the continue to provide an excellent service. All staff are helpful, kind and arrange everything well such that the funeral runs very smoothly.

13 April 2026
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you for your continued trust. We are pleased to hear that your experience has remained consistently positive. We are incredibly proud of our staff and their dedication to supporting families with compassion and care. Your appreciation means a lot to us. Kind regards Robert Lodge

Rated 5 out of 5 stars

The Lodge Brothers team really care

Both Sharon and Claire were kind and caring at this time of sorrow. The recommended celebrant was outstanding as was the ceremony. Paul and his team were very efficient, kind and caring.

23 March 2026
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you for your thoughtful feedback. We are so pleased to hear that Sharon and Claire and the team on the day provided such considerate support during this difficult time. It is our priority to ensure that our clients feel supported every step of the way. Kind regards Robert Lodge

Rated 5 out of 5 stars

Incredible service and support - thank you.

I think Lodge Brothers do an amazing job. They supported us through my dad's passing in 2022 and again more recently for my mum. From the 1st contact on the phone on New Years Eve morning and on every step since they have been consummate professionals. I wanted to highlight Jim & Chris who came and collected mum with dignity and respect, Darren and his team for doing such a great job on the day of the funeral and the amazing Claire in the office for her support, attention and care across the entire process. Thank you so much.

19 February 2026
Unprompted review
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you so much for your continued trust and for taking the time to share such heartfelt feedback. We are truly honoured that you chose Lodge Brothers to support you not only in 2022 for your Dad but again more recently for your Mum. To be entrusted with caring for your family at such significant and difficult times means a great deal to us. Your kind words about Jim and Chris for the dignity and respect they showed, Darren and his team for their professionalism on the day of the funeral and Claire for her consistent support and care throughout the entire process will be shared with them all.
Thank you again for your thoughtful message. Kind regards Robert Lodge

Rated 5 out of 5 stars

Everything was handled sensitively and…

Everything was handled sensitively and smoothly

27 January 2026
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you for your kind feedback. We are pleased to hear that everything was handled sensitively and smoothly. We appreciate you taking the time to share your experience. Kind regards Robert Lodge

Rated 5 out of 5 stars

Impeccable service

The service we received from Lodge Bros was wonderful.

My sister actually works for them, but by actually being a client she saw the whole process from a different prospective.

Our Mum had pre-paid her funeral many years before so we relieved of a lot of responsibility.

Chris and Richard initially collected our Mum to be taken into their care. Mum was treated with gentlely and respectfally.

Sharon, the arranger listened attentively and noted ours and Mum's wishes as she had changed her mind about a few things over the years.

On the day Darren, Duncan, Jim, Richard and Steve arrived on time, impeccably dressed and courteous and professional throughout. Darren spoke to us prior to each phase of the funeral so we knew exactly what to expect. What was we thought was going to be a very difficult day was made a lot easier for us by all involved.

Thank you.

8 October 2025
Unprompted review
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Dear Sharon, thank you so much for your kind and detailed review. It means a great deal to us to hear that your family felt so well supported throughout. We’re honoured to have been entrusted with caring for your mum and to know that every stage—from Sharon’s attentive arrangements to Darren and the team’s professionalism on the day—helped make things a little easier for you all. We also appreciate your sister’s perspective as both a colleague and a client; it’s lovely to know that our commitment to care and respect is felt on every level. Kind regards Robert Lodge

Rated 5 out of 5 stars

Claire at Cobham branch was so helpful…

Claire at Cobham branch was so helpful and kind. Allowed us to dither, and not rushed. Nothing g was too much trouble

12 August 2025
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you for your lovely feedback. We are so glad Claire was able to give you the time, care and support you needed. Your kind words mean a great deal to us. Kind regards Robert Lodge

Rated 5 out of 5 stars

Lodge Brothera guided me through an…

Lodge Brothers guided me through an unfamiliar process when I wasn’t thinking particularly clearly . This was done with professionalism and with care for me and and with great respect and kindness for my husband who has died

19 August 2025
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you for your kind words. We’re glad our team could support and guide you through such a difficult time with care, professionalism, and respect for both you and your husband. It means a great deal to us to know we could be there for you. Kind Regards Robert Lodge

Rated 5 out of 5 stars

John Hughes Cremation Arrangements

Everything went to plan. Claire had listed very carefully to our requirements.
We particularly like the lovely photo of John which Lodge had had framed and came back to our house with the flowers. It was a great send off so grateful thanks to all concerned, for the care and guidance.

31 July 2025
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Dear Mr & Mrs Mclean, thank you so much for your kind words. We’re truly pleased to hear that everything went to plan and that Claire was able to listen carefully to your wishes and help guide you through such an important day. It’s lovely to know the framed photo of John and the return of the flowers brought comfort—it’s the personal touches that matter most. We’re grateful for your trust in us and will ensure your thanks are passed on to everyone involved. Kind Regards Robert Lodge

Rated 5 out of 5 stars

Very professional service and help / it…

Very professional service and help / it was great dealing with Claire and all the team

The funeral directors did an excellent job - very professional team and company , reliable , clear and greatly appreciated

Many thanks Steve

14 July 2025
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you very much for your 5-Star review. We are honoured to have been entrusted with supporting you during such a difficult time. It is gratifying to hear that Claire and our team provided the professional, reliable and compassionate service we strive to deliver. Your kind words are greatly appreciated and will be shared with the entire team. Kind regards Robert Lodge

Rated 5 out of 5 stars

Exceptional service from the Cobham branch

Claire at Cobham branch was very helpful and well organised, and the funeral service went very well. Sharon, the conductor led the service well and was very reassuring. Lum’Rhin as celebrant was exceptional and I would highly recommend her as she was celebrant at both of my parents funeral services.

8 July 2025
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Dear Ms Edwards, thank you for your kind words. We're so pleased to hear that Claire's support and organisation helped guide you through this time, and that Sharon provided reassurance on the day. We're especially touched to know Lum’Rhin’s presence brought comfort and meaning to both of your parents' services. Your recommendation means a great deal to us. Kind Regards Robert Lodge

Rated 5 out of 5 stars

Funeral Arrangements

Lodge Brothers (Cobham) provided very helpful advice/guidance in the lead-up to my wife’s funeral arrangements and, on the day, conducted the entire proceedings in a very professional, dignified and respectful manner. My thanks, especially, go to Claire, Sharon and Darren for excellent service at all times and an understanding and sympathetic ear throughout the whole experience. I would have no hesitation whatsoever in recommending Lodge Brothers to anyone wanting to arrange a professional and dignified farewell to their loved ones.

12 June 2025
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you so much for your thoughtful review. Claire and the team will be touched to know their care and professionalism made such a difference. We are truly honoured to have been a part of such an important time in your life and your recommendation means the world to us. Kind regards Robert Lodge

Rated 5 out of 5 stars

Compassionate and professional service

My sister and I recently had (a sad) reason to use Lodge again in a fairly short period of time. We used their services as we were initially referred from a close family friend/relative. The whole team looked after us (on 2 occasions) so well but special thanks to Claire and Robert Lodge. They were professional, supportive and empathetic and they handled their duties in a reassuring and compassionate manner.

20 May 2025
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Dear Aaron, thank you for your kind words and for placing your trust in us during such a difficult time, not once but twice. We’re truly sorry for your losses and are deeply grateful for the opportunity to support you and your sister. Claire will be especially touched to know the care and compassion given made a difference. Your feedback means a lot to all of us. Kind regards Robert Lodge

Rated 5 out of 5 stars

very good very helpful

very good very helpful

12 February 2025
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you for your 5-star review. We really appreciate your kind words. Kind regards Robert Lodge

Rated 5 out of 5 stars

From start to finish they were so…

From start to finish they were so helpful. Made us feel relaxed that everything was taken care of. Claire was happy with the order of service so had them reprinted. A very professional service to ensure the day ran smoothly.

2 December 2024
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Thank you for your 5-star review. We are pleased to know that you felt supported throughout by Claire and that everything was taken care of with professionalism. Your kind words mean a lot to us. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent service

Lodge Brothers Cobham made a distressing time so much easier to bear. Particularly Claire in the office, she was so calm and kind and went above and beyond to help the process go without a hitch. Also Jack who lead the team on the day showed sensitivity, understanding and comfort rarely seen in one so young. I was very pleased and grateful for such professional service.

23 July 2024
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Dear Mrs Ashcroft, thank you for sharing your experience with Lodge Brothers Cobham. We are deeply touched by your kind words about Claire and Jack. It's heartening to know that their calmness, kindness, and professionalism provided comfort during such a difficult time. Your gratitude and positive feedback mean a lot to us, and we are honoured to have been able to assist you. Kind regards Robert Lodge

Rated 5 out of 5 stars

A very professional service from start…

A very professional service from start to finish , a job well done, thank you Claire and all the team who made this experience as nice as it could be

24 June 2024
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Dear Mr Grant, thank you for your 5-star review. Claire and the entire team are dedicated to ensuring a smooth and respectful experience, and we are pleased to hear that their efforts made this difficult time as manageable as possible for you. Kind regards Robert Lodge

Rated 5 out of 5 stars

Absolutely first class service from…

Absolutely first class service from Claire in Cobham and Sharon too - thank you all

20 June 2024
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Reply from Lodge Brothers (Funerals) Ltd - Cobham

Dear Sue, we are delighted to hear that you received first-class service from both Claire & Sharon.
Your appreciation means a lot to us, and we are grateful for the opportunity to support you. Kind regards Robert Lodge

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