Lodge brothers provided an excellent service at a very sad time for us. They were very professional and attention to detail was great.
Company replied
Location
Switch location14 New Pond Parade, West End Road, HA4 6LR Ruislip Gardens, Middlesex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were absolutely amazing, patient, kind and very efficient. They made the whole process easy to manage and were extremely helpful. Would definitely recommend them to others.
Company replied
From the moment we walked through the door and met Gina, the service was professional, thoughtful and compassionate, with nothing being too much trouble, no matter what we asked for. Gina kept us... See more
Company replied
From very start of process was very supportive and helpful. We had a few few unusual requests and these were accommodated without any issues. Office staff were wonderful. The guys on the day were exce... See more
Company replied
Company details
- #1 of 15 best companies in Funeral Director
- #1 of 3 best companies in Casket Service
- #1 of 10 best companies in Cremation Service
- #1 of 11 best companies in Funeral home
- #2 of 154 best companies in Legal Services
Written by the company
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Contact info
14 New Pond Parade, West End Road, HA4 6LR, Ruislip Gardens, Middlesex, United Kingdom
- 01895 621034
4.8
Excellent
58 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lodge brothers provided an excellent…
Lodge brothers provided an excellent service at a very sad time for us. They were very professional and attention to detail was great.
20 May 2026
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you for your kind words. We are truly grateful you chose Lodge Brothers to support you during such a difficult time. Your comments about our professionalism and attention to detail mean a great deal to our team. Please accept our sincere thanks and we are glad we could provide comfort and support when it mattered most. Kind regards Robert Lodge
The staff were absolutely amazing
The staff were absolutely amazing, patient, kind and very efficient.
They made the whole process easy to manage and were extremely helpful. Would definitely recommend them to others.
10 April 2026
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you so much for your 5-Star review. We are thrilled to hear that our team made the process easy and provided such a positive experience for you. Your kind words about our staff’s patience, kindness and efficiency truly mean a lot to us. We really appreciate your recommendation. Kind regards Robert Lodge
Your care and support was great and the…
Your care and support was great and the feed back was it was a lovely service
19 March 2026
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you for your 5-star review. We are incredibly proud of our staff and their dedication to supporting families with compassion and care. Your appreciation means a lot to us. Kind regards Robert Lodge
You did everything for me and I am most…
You did everything for me and I am most grateful
16 December 2025
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you for your kind words and 5-star review. We are truly grateful for your appreciation and are pleased to know that our team were able to support you and take care of everything during this time. Kind regards Robert Lodge
Exemplary
I would like to thank all the brilliant staff at Lodge Brothers Ruislip Gardens office. Their kind attention and thoughts helped in what was a sad time. The funeral was smoothly handled from start to finish. Thank you so much for looking after Dad so well.
13 November 2025
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you so much for your thoughtful words. We are very glad to hear that the team were able to support you with care and sensitivity during such a difficult time. Thank you for placing your trust in us - it was an honour to look after Dad. Kind regards Robert Lodge
The staff at Lodge Brothers helped us…
The staff at Lodge Brothers helped us through the most difficult time of our lives. They were kind, caring, and most of all made the day beautiful and memorable. Thank you .
17 October 2025
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you so much for your kind words. We are truly sorry for your loss and it means a great deal to know that our team were able to support you with care and kindness during such a difficult time. We are honoured to have helped create a beautiful and meaningful farewell for your loved one. Kind regards Robert Lodge
Gina was particularly helpful and…
Gina was particularly helpful and patient coping with a couple of last minute issues.
All went very smoothly and in a suitably dignified manner..
12 August 2025
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you for sharing your thoughts. We are pleased to know that Gina’s calm approach and guidance helped to manage everything effectively. Kind regards Robert Lodge
My Husbands FuneralFrom the start to the end of our…
From the start to the end of our experience i can honestly say we had the very best of service.I would recommend them to anyone for their excellent service & help during a very sad time
6 August 2025
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Dear Mrs Petherwick, thank you for your kind words and recommendation. We’re so sorry for your loss, but we’re glad to know that our team could support you from start to finish during such a sad time. It was an honour to help you through this journey.
Kind Regards Robert Lodge
Ruislip Lodge Brothers Excellent Team Support.
The Lodge Brothers Team at Ruislip were excellent in supporting and guiding us through preparation and delivery of a first class celebration of our departed family member. The whole experience was managed by experts and we highly recommend them.
18 July 2025
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you so much for your kind words. We are truly pleased to hear that the team at our Ruislip branch were able to support you with care and professionalism. Your recommendation is sincerely appreciated. Kind regards Robert Lodge
Simply the Best- Professional and Caring on every detail.
From the moment we walked through the door and met Gina, the service was professional, thoughtful and compassionate, with nothing being too much trouble, no matter what we asked for.
Gina kept us informed throughout, and also rung the family after the Funeral to see how it went.
Also the lady in charge on the day rang me the day before to go through everything and ask if we had any questions.
The family felt well and truly looked after.
Thank you.
4 July 2025
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you for your heartfelt feedback. We are so pleased to hear that Gina and the team handled everything with care and consideration. Knowing you and your family felt well looked after means a great deal to us. We greatly appreciate your trust in us. Kind regards Robert Lodge
A lovely funeral for my husband.
I didn't know what to expect when arranging the funeral for my husband..but the whole thing from start to finish was so good. Everything was covered in a lovely calm way. It was so comforting to know everything that was being arranged was exactly how we wanted. Everyone involved was so nice. So thank you Gina so much.
6 June 2025
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you so much for your kind review. We are pleased that you felt supported by Gina and the team throughout the process. Providing empathy, sympathy and professionalism is at the heart of what we do. Kind regards Robert Lodge.
They do Care
When we first met Gina we was greeted with kindness and compassion and she made the whole process easy and without any stress at all. We felt very well looked after from start to finish and even rang after to see how the service went and how everyone is doing. It really touched us all. They was all wonderful. We are so pleased we went with Lodge Brothers.
6 June 2025
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you so much for your kind words. We are so pleased that Gina was able to support you with such kindness and compassion throughout the entire process. It is touching to hear that you felt well looked after from start to finish and that Gina’s follow-up meant so much to you and your family. We will be sure to pass your appreciation on to her and the rest of the team. It was truly our privilege to help you during such a difficult time. Kind regards Robert Lodge
First class experience from our family.
Our family could not ask for more in a difficult time. We are more than happy to recommend to other families. Kerry, Angela, Sharon and the team - Thank you.
28 May 2025
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Dear Leigh, thank you for your kind words and recommendation. We're truly sorry for your loss, and it means so much to know that Kerry, Angela, Sharon and the rest of the team were able to support your family with care and compassion during such a difficult time. We’re honoured to have been there for you.
Kind regards Robert Lodge
Thank you to you all
Thank you to you all at Lodge Brothers , with a special thank you to Gina at the Ruislip branch , for making what was a very traumatic time somewhat easier to deal with .
10 March 2025
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Dear Mr Raj, thank you for your kind words and for taking the time to share your experience. We are so sorry for your loss and truly honoured that we could offer support during such a difficult time. Gina and the team at our Ruislip branch will be touched to know they made a difference for you. If there’s anything else we can do for you, please don’t hesitate to reach out. Kind regards Robert Lodge
Outstanding service for 3 funerals over the last 2 years
I have had 3 funerals in the past 2 years for my mother, father and now my step father, whos' funeral was last Wednesday 05/03/25 - all 3 organised at the Ruislip branch by Gina, and I couldn't be more pleased with the service provided from beginning to end. I would highly recommend Lodge Brothers. They give piece of mind, nothing is too much trouble and very reliable. Gina gave such personal support and a good person to lean on at a very difficult time.
5 March 2025
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Dear Miss Wright, firstly, we want to extend our deepest sympathies for your losses. We can only imagine how difficult the past two years have been for you, and we are truly honoured that you entrusted us with the funerals of your loved ones. Gina and the team at our Ruislip branch will be so touched to hear your kind words. Providing care, support, and peace of mind during such emotional times is at the heart of what we do, and we are grateful to know that we could be there for you when you needed it most.
Thank you for taking the time to share your experience and for your heartfelt recommendation. Please don’t hesitate to reach out if we can offer any further support. Kind regards Robert Lodge
Thank you Lodge Brothers & Gina
Thank you Lodge Brothers for all your help and support with Mum and Dad funerals. BIG thank you to Gina you have been a big rock throughout all of the planning. Everything was perfect.
With love Jade & Sean
7 February 2025
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you, Jade & Sean, for your heartfelt words. We are glad to know Gina was thoughtful and professional, ensuring every detail was handled with care. Kind regards Robert Lodge
From the moment we walked into Lodge we…
From the moment we walked into Lodge we were met with a sympathetic professional approach to making arrangements for the funeral. Making the order of service booklet was easy where a photo we wanted was used on the front and used throughout as a background photograph. Highly recommended.
21 November 2024
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you for your kind words and recommendation. We are glad to hear that our team was able to provide a compassionate and supportive experience. Developing a connection and ensuring everything feels personal and meaningful is very important to us. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you for your kind words. We are so glad to hear that our team provided you with an empathetic, helpful, and professional experience. Kind regards Robert Lodge
Excellent from start to finish
From very start of process was very supportive and helpful. We had a few few unusual requests and these were accommodated without any issues. Office staff were wonderful. The guys on the day were excellent and everything went as smoothly as could. Cannot recommend highly enough. Excellent from start to finish
16 September 2024
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Thank you for your glowing review. Providing empathy, sympathy and professionalism is at the heart of what we do, and it is reassuring to know that the team were able to meet your needs during such a sensitive time. Your recommendation means the world to us. Kind regards Robert Lodge
Thank you Gina
Gina was absolutely fabulous, really helpful, kind, and very thoughtful. It was unfortunate about the lovely coffin Gina organised but nothing anyone could do about that really also the people watching from overseas could not see the photos that were revolving on the screen during the service because there is a beam blocking the view of the camera, not sure if that can be altered , and the flowers didn’t get put in the places I had asked, not too much of a problem. The conductor and his crew looked fabulous in their pink ties Mrs h’s favourite colour. In the great scheme of things it was a lovely funeral and we thank you all. Kind regards, yours eventually Jan 🌻
19 August 2024
Reply from Lodge Brothers (Funerals) Ltd - Ruislip
Dear Mrs Pullin. Thank you so much for your kind words and for taking the time to share your feedback. We are thrilled to hear that Gina was able to provide such helpful, kind and thoughtful support during what we know is a difficult time. She truly goes above and beyond for the families we work with, and we are so glad she was able to be there for you. It is wonderful to hear that the conductor and crew made such a fitting tribute with their pink ties, and I am also pleased that, overall, you found the funeral to be a lovely occasion. We do appreciate your understanding regarding the issues you mentioned, and we will certainly take your comments on board for the future and follow up with the Crematorium. Thank you again for your thoughtful feedback and for trusting us with such an important day. Kind regards Robert Lodge
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.