I would like to express my sincere gratitude to Doravini from Lodgify. She is extremely kind, responsive, and professional. She always approaches my questions with care, explains everything clearly an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The free, 45 minute session with an onboarding specialist from Lodgify was extremely helpful. It's a 1:1 remote video meeting with someone from their team, and they walk you through how to use the bas... See more
Company replied
Karen S. was our onboarding contact at Lodgify. She did an excellent job for us from the very beginning. She made sure we understood all the details and made suggestions to look at certain things whil... See more
Company replied
Lodgify is working well to meet my needs as a new property manager. Allowing me to control pricing and communicate on one platform instead of jumping between Airbnb and VRBO. I had a great onboardi... See more
Company replied
Company details
About Lodgify
Written by the company
Lodgify is a vacation rental property management software designed to empower vacation rental businesses of all sizes to be more efficient with effortless solutions and comprehensive support. The company was launched in 2013 and is based in Barcelona.
Lodgify's website builder enables you to easily create your own website and accept direct bookings, and their channel manager allows you to manage all reservations from one place and synchronize property data across booking channels. Lodgify also offers property management (PM) modules to help streamline your operations and scale your business.
Curious about Lodgify? Explore the Lodgify reviews on this page to learn more about Lodgify's customer service, support, and available features. The Lodgify Trustpilot page is the perfect place to gauge how happy its customers are.
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Contact info
United States
- (+1) 646 859 1955
- help@lodgify.com
- lodgify.com
4.8
Excellent
4k reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The online meeting was very helpful
The online meeting was very helpful. I’m looking forward to the switch to Lodgify!
18 May 2026
Unprompted review
Reply from Lodgify
Hi Nicole,
Thank you for your great feedback! We’re glad to hear that the online meeting was helpful and that you’re excited about switching to Lodgify. If you have any questions or need assistance, we’re here to support you!
Best Regards,
The Lodgify Team
Great to help people startup with the…
Great to help people startup with the tooling with a personal video call, very knowledgeable staff withe a few great tips
20 May 2026
Unprompted review
Reply from Lodgify
Hi Frans,
Thank you for your wonderful feedback! We’re glad to hear that our team provided valuable support through personal video calls and shared great tips. If you have any more questions or need assistance, we’re here to help!
Best Regards,
The Lodgify Team
Brian was very helpful with onboarding…
Brian was very helpful with onboarding me with Lodgify setup and raising any technical issues!
28 May 2026
Unprompted review
Reply from Lodgify
Hi Tawqir,
Thank you for your great feedback! We’re glad to hear that Brian was helpful during your onboarding and addressed any technical issues. If you have any more questions or need assistance, we’re here to help!
Best Regards,
The Lodgify Team
Great experience
From the trial to onboarding and using the software, its been great and smooth. Lais, the onboarding team member done a great job answering questions and helping the full set up. Looking forward to grow with Lodgify.
28 May 2026
Unprompted review
Reply from Lodgify
Hi Max,
Thank you for your fantastic feedback! We’re delighted to hear that your experience from the trial to onboarding has been smooth and that Lais provided great support. We look forward to seeing your growth with Lodgify!
Best Regards,
The Lodgify Team
Elena was absolutely fantastic and very…
Elena was absolutely fantastic and very thorough and knowledgeable. Would highly recommend based on my experience.
28 May 2026
Unprompted review
Reply from Lodgify
Hi Jamie,
Thank you for your fantastic review! We’re thrilled to hear that Elena provided such thorough and knowledgeable support. Your recommendation means a lot to us. If you need any further assistance, we’re here to help!
Best Regards,
The Lodgify Team
Eka was the most patient teacher
Eka was the most patient teacher. She was very careful and supportive, even when I didn’t understand. She was amazing!!!
27 May 2026
Unprompted review
Reply from Lodgify
Hi Sara,
Thank you for your wonderful review! We’re thrilled to hear that Eka provided such patient and supportive teaching. If you have any further questions or need assistance, we’re always here to help!
Best Regards,
The Lodgify Team
Terrific experience
Terrific experience. Very efficient service and addressed all of my queries.
Elena was a great help
27 May 2026
Unprompted review
Reply from Lodgify
Hi Sarah,
Thank you for your terrific review! We’re delighted to hear that you had an efficient experience and that Elena was able to assist you with all your queries. If you need any further assistance, we’re always here to help!
Best Regards,
The Lodgify Team
Brian was very helpful
Brian was very helpful, knowledgeable and professional!
26 May 2026
Unprompted review
Reply from Lodgify
Hi Faridun,
Thank you for your fantastic review! We’re delighted to hear that Brian provided you with helpful and professional support. If you need any further assistance, we’re always here to help!
Best Regards,
The Lodgify Team
Reply from Lodgify
Hi Dr.ª Sofia,
Thank you for your wonderful review! We’re thrilled to hear that you found our support helpful. If you need any further assistance, we’re always here to help!
Best Regards,
The Lodgify Team
very good personal support
19 May 2026
Unprompted review
Reply from Lodgify
Hi Michael,
Thank you for your 5-star review! We’re thrilled to hear you’re happy with the personal support you received. If you need any further assistance, we’re here to help!
Best Regards,
The Lodgify Team
10/10!!
Brian was great, super helpful and knowledgeable. I love that Lodgify offers a free onboarding call - its such a blessing to get this level of customized support
25 May 2026
Unprompted review
Reply from Lodgify
Hi Lia,
Thank you for your amazing review! We’re delighted to hear that Brian provided you with helpful and knowledgeable support. It’s great to know you appreciate our free onboarding call. If you need any further assistance, we’re here to help!
Best Regards,
The Lodgify Team
Excellent Onboarding & Strong…
Excellent Onboarding & Strong All-in-One System for Villa Management
Review: We recently moved our luxury villa portfolio in Bali to lodgify.com together with PriceLabs integration, and overall the experience has been excellent.
Before choosing Lodgify, we tested several other systems including hostaway.com, guesty.com, and smoobu.com. All of them are strong platforms and we honestly have nothing bad to say about them. In the end, Lodgify simply matched our needs better, especially because of the owner reporting system and the overall balance between functionality, simplicity, and cost.
Customer support has also been responsive and helpful throughout the process.
Overall, Lodgify delivers a very strong all-in-one solution for villa owners and property managers who want professional tools, strong onboarding, and solid reporting without overly complicated systems or huge onboarding costs.
5 stars from Villa Mette / Twin’s Luxury Villas.
22 May 2026
Unprompted review
Reply from Lodgify
Hi Sherly,
Thank you for your detailed and positive review! We’re delighted to hear that Lodgify has met your needs for managing your luxury villa portfolio in Bali. It’s great to know that our customer support has been helpful throughout your onboarding process. If you need any further assistance, we’re here to help!
Best Regards,
The Lodgify Team
I would like to express my sincere…
I would like to express my sincere gratitude to Doravini from Lodgify. She is extremely kind, responsive, and professional. She always approaches my questions with care, explains everything clearly and patiently, and helps me find solutions quickly and efficiently. Working with her gives me confidence that I am in good hands. Thank you, Dora, for your support and excellent attitude!
21 May 2026
Unprompted review
Reply from Lodgify
Hi Veselka,
Thank you for your wonderful review! We’re thrilled to hear that Doravini provided you with such kind and professional support. It’s great to know you feel confident working with her. If you need any further assistance, we’re here to help!
Best Regards,
The Lodgify Team
Lodgify new releases
I like that when Lodgify releases new products they give me a call. Sometimes we get so caught up in the new age of texting and emails. It’s nice to occasionally have a phone conversation with someone when I need help. I receive it very quickly. I like the email system that Lodgify has and I find a really great experience so far
18 March 2026
Unprompted review
Reply from Lodgify
Hi Ken,
Thank you for your fantastic review! We’re thrilled to hear that you appreciate our personal touch with phone calls and that you’re enjoying the email system. If you need any further assistance, our support team is always here to help!
Best Regards,
The Lodgify Team
lost €1,200.
We were promised a good system with many features, but the features that were promised during the sales conversation turned out not to be possible. As a result, we lost €1,200.
18 May 2026
Unprompted review
Reply from Lodgify
Hi Nikolai, I'm sorry to hear about your experience and the financial loss you've encountered. We understand how important it is for our customers to receive the features and support that were promised. Your feedback is valuable, and I encourage you to reach out to our support team to discuss your concerns further. We want to ensure that your issues are addressed properly. Thank you for sharing your experience.
They eliminated ALL customer service…
They eliminated ALL customer service and are lying about it.
I have been a customer with 9 rentals for 7 years. A few weeks ago Lodgify went ALL A.I. They still bill me on a Pro Plan which includes 24/7 live support. But they eliminated it.
They cut off all phone lines worldwide.
Yesterday their site was mis-booking. That's a huge problem!
They sent me a message when I asked for help saying "We are at a company event".
They prefer to party than to do their jobs.
Update: They say in their response to reach of to support. But they don't have support anymore. This, too, is a Bot response--A.I. generated.
It's day 4. Their Bots say they are STILL at a Company Party. No Support available yet.
UPDATE--3 WEEKS LATER:
They still only hae "Bots" responding--and now it takes 3 weeks to hear from the "Bot".
19 May 2026
Unprompted review
Reply from Lodgify
Hi Tracee, I'm sorry to hear about your ongoing frustrations with our customer service and the issues you've encountered. We understand how critical it is to have reliable support, especially when facing booking problems. Your feedback is important, and I encourage you to reach out to our support team directly for assistance with your concerns. We want to ensure that your experience is addressed appropriately. Thank you for sharing your thoughts.
No customer service and they won’t let me cancel
I read the reviews giving Lodgify an average. High rating of 4.8. This is hard to believe. My onboarding with Victor was a rush job from a man with a heavy accent. Hard to understand and harder to question. I got through that irritating zoom call only to have VRBO stop synching after two days and this caused VRBO to delist one of my properties and show 9 errors in another. I tried contacting the support team through their AI helper and was told no one was available due to a company function. Same response the next day. On the third day I asked to cancel my subscription and guess what? No one was available again. Three days broken and I can’t even sign up with another company because Lodgify won’t let me go. Low marks for poor customer service. The response Lodgify gave Ed was feckless and I’d nothing but emphasize my points.
Tried to cancel two more times. They are broken.
19 May 2026
Unprompted review
Reply from Lodgify
Hi Keith, I'm sorry to hear about your experience with the onboarding process and the issues you've faced with customer support. We understand how frustrating it can be when you're unable to get the assistance you need, especially during critical times. Your feedback is important, and I encourage you to reach out to our support team directly for help with your cancellation request. We want to ensure that your concerns are addressed appropriately. Thank you for sharing your thoughts.
Unreliable syncing with booking.com
Overall, very clunky syncing with booking.com, unreliable messaging. Very hard to get help straight away. Very disappointed, I wont be continuing with lodgify for my next subscription, has been more hassle than its worth. I have had at least three incidents where guests are not receiving crucial check in information with scheduled messaging service with booking.com. Airbnb seems to be fine but I have had help with this after delayed responses of 24 hours and every time they say its fixed, another issue pops up.
22 May 2026
Unprompted review
Reply from Lodgify
Hi Nicholas, I'm sorry to hear about the challenges you've faced with syncing and messaging, particularly with booking.com. We understand how important reliable communication is for your guests and your business. Your feedback is valuable, and I encourage you to reach out to our support team for further assistance in addressing these issues. We want to ensure that your concerns are taken seriously and resolved. Thank you for sharing your experience.
Elena is awesome and pleasant. Great help!
Elena was very informative and helped me navigate the Lodgify platform effectively. This made me feel more confident getting started with my rental property. She also assisted my getting everything connected through channel manager which I needed the most help with. Furthermore, she gave me some great tips on success. Great costumer service and presentation.
20 May 2026
Unprompted review
Reply from Lodgify
Hi Amanda,
Thank you for your kind words about Elena! We’re glad to hear she provided you with informative support and helped you navigate the Lodgify platform confidently. If you have any more questions or need assistance, feel free to reach out!
Best Regards,
The Lodgify Team
Quick and smooth onboarding process.
5 May 2026
Unprompted review
Reply from Lodgify
Hi George,
Thank you for your 5-star review! We’re delighted to hear that you experienced a quick and smooth onboarding process. If you need any further assistance, our support team is always here to help!
Best Regards,
The Lodgify Team
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